Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season. Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence - offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.
Key Responsibilities
Responsible for checking guests in and out of the Lodge. Issues room keys, pamphlets, discount cards, etc. Answers various questions from guests and arranges transportation for guests. Computes bills, collect payment and make changes for guests. Run various reports on the computer for management. Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. Print updated in-house, arrival, departure, and room status reports every two hours Check all unresolved departures. Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. Complete welcome calls. Clean and tidy front desk area. Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Refer all inquiries to the appropriate individuals, divisions, or departments across the organization. As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions. Provide information to staff and/or guests about special activities.
Skills & Competencies
The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to Cabot's luxury standards, policies and procedures in conjunction with the Front Office Manager. Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service. The ability to support Cabot's philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division. The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company
Qualifications: Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite. Superior written and oral communication skills. Excellent organizational and time management skills, with the ability to set priorities for self and others.
Perks
Team rates from $59 per night, Family & Friends rates too!
Discounts at Revelstoke Mountain Resort's restaurants
Free Winter/Summer Season Pass at Revelstoke Mountain Resort Discounted lift tickets for friends and family Ongoing Employee events, incentives & recognition Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
ABSOLUTELY NO PHONE CALLS PLEASE
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
Not the right fit? Search for Pre jobs in Revelstoke, British Columbia, Canada
About Northland Properties
Recognized as one of Canada's fastest-growing hospitality, outdoor adventure and sports entertainment groups, we find our strength in our people and believe this is the foundation to our continued success.
If you have a passion for taking care of people and creating unforgettable hospitality experiences, we invite you to explore a career with Northland Properties Corporation, the force behind such highly recognized brands as Sandman Hotel Group, The Sutton Place Hotels, Denny's, Moxies, Chop Steakhouse & Bar, Revelstoke Mountain Resort, Grouse Mountain, The Dallas Stars, and Northland Asset Management Company.
Motivated by his family's long-standing legacy of caring for people, our founder, Bob Gaglardi, started Northland Properties Corporation in 1963 with a vision to build places where people could come together and experience great customer service. Proudly 100% Canadian and family-owned, today Northland Properties owns and operates 63 hotels and resorts, 175 restaurants and venues, and 3 hockey teams in 5 countries, and we're still growing.
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Pre-Opening, Guest Services Manager - Cabot Revelstoke Mountain Lodge
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests. Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season. Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence - offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.
Key Responsibilities
Responsible for checking guests in and out of the Lodge. Issues room keys, pamphlets, discount cards, etc. Answers various questions from guests and arranges transportation for guests. Computes bills, collect payment and make changes for guests. Run various reports on the computer for management. Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift. Print updated in-house, arrival, departure, and room status reports every two hours Check all unresolved departures. Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day. Complete welcome calls. Clean and tidy front desk area. Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. Refer all inquiries to the appropriate individuals, divisions, or departments across the organization. As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions. Provide information to staff and/or guests about special activities.
Skills & Competencies
The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to Cabot's luxury standards, policies and procedures in conjunction with the Front Office Manager. Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service. The ability to support Cabot's philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division. The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company
Qualifications: Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense. Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite. Superior written and oral communication skills. Excellent organizational and time management skills, with the ability to set priorities for self and others.
Perks
Team rates from $59 per night, Family & Friends rates too!
Discounts at Revelstoke Mountain Resort's restaurants
Free Winter/Summer Season Pass at Revelstoke Mountain Resort Discounted lift tickets for friends and family Ongoing Employee events, incentives & recognition Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling Refer a friend or family and earn money! Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching SUMMATION: Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
ABSOLUTELY NO PHONE CALLS PLEASE
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
Not the right fit? Search for Pre jobs in Revelstoke, British Columbia, Canada
About Northland Properties
Recognized as one of Canada's fastest-growing hospitality, outdoor adventure and sports entertainment groups, we find our strength in our people and believe this is the foundation to our continued success.
If you have a passion for taking care of people and creating unforgettable hospitality experiences, we invite you to explore a career with Northland Properties Corporation, the force behind such highly recognized brands as Sandman Hotel Group, The Sutton Place Hotels, Denny's, Moxies, Chop Steakhouse & Bar, Revelstoke Mountain Resort, Grouse Mountain, The Dallas Stars, and Northland Asset Management Company.
Motivated by his family's long-standing legacy of caring for people, our founder, Bob Gaglardi, started Northland Properties Corporation in 1963 with a vision to build places where people could come together and experience great customer service. Proudly 100% Canadian and family-owned, today Northland Properties owns and operates 63 hotels and resorts, 175 restaurants and venues, and 3 hockey teams in 5 countries, and we're still growing.