About the Toronto Cricket Skating and Curling Club: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of more than 4,000 members, with a strong presence in the local social and sporting community.

The Club is looking for a Food & Beverage Manager on a 6-month contract to cover a leave. This role leads the Food and Beverage teams in providing a high standard of service excellence to members in multiple dining areas, and is responsible for all a la carte functions within the Club. This role provides leadership and supervision to all Front of House employees, and builds and maintains excellent relationships with our members.

Key Responsibilities

Management of Service Activities

• Manages service activities in the multiple dining areas throughout the Club, e.g., Sports Grill, Family Bistro, Sports Bar, dining lounges
• Ensures all areas are well-staffed and supervised to provide a smooth running operation
• Ensures meals and beverages are served in a professional and timely manner by circulating the dining areas and communicating with the kitchen and serving staff; including staffing, organization and execution of events

Leadership on Service Standards

• Provides leadership to Food and Beverage supervisors and employees
• Provides visible, hands-on management on the floor and in the back of house, promoting a team environment that encourages employees to provide exemplary customer service
• Provides ongoing support and training for employees to ensure consistent, quality service
• Monitors employee performances to ensure a consistent level of service is provided

Supervision

• Provides supervision, problem-solving, decision-making and leadership to employees
• Analyzes departmental labour needs, and leads recruitment, onboarding, and training of new Front of House employees
• Conducts performance reviews for employees and delivers actionable feedback
• Delivers performance management and disciplinary conversations to employees regarding job improvement and/or policy violations

Member Relations

• Proactively and responsively manages relationships with members
• Forges connections with members and creates personalized experiences
• Addresses members’ concerns and complaints effectively and promptly, resolving issues proactively as they arise, and following up with Director of Food and Beverage as required

Financial Management

• Manages labour budgets, ensuring smooth department operations within established budget guidelines while still providing top quality service to members, committees and guests

Health and Safety

• Works in a manner that protects one’s own health and safety, and the safety of fellow employees and members
• Works in compliance with Occupational Health & Safety acts and regulations, and follows Club health & safety policies and procedures
• Uses personal protective equipment and clothing as directed by the Club
• Reports any workplace hazards and dangers to Supervisor or the Joint Health and Safety Committee

Qualifications

• Post-secondary graduate in Hospitality, Business, or Marketing required
• Standard First Aid and CPR/AED certification required
• Food Handler’s Certification and Smart Serve certification required
• A minimum of three (3) years' relevant experience in a senior managerial role required
• A minimum of five (5) years' progressive hospitality experience required
• Must have comprehensive knowledge of menus, food preparation styles, wine, beer and alcohol
• Working knowledge of Safety and Sanitations Regulations, Health and Safety Legislation, and AGCO liquor laws
• Working knowledge of office equipment, Microsoft Suite (Word, Excel, Powerpoint, Teams), and POS systems
• Knowledge in accounting procedures and principles; ability to develop and monitor budgets and financial analysis
• Experience in events organization, including budgeting, purchasing, and planning
• Excellent written and verbal communication skills
• Ability to work under pressure and de-escalate with empathy

Toronto Cricket Skating & Curling Club is an equal opportunity employer and committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation during any stage of the recruitment process, please notify Human Resources (hr@torontocricketclub.com) and they will ensure the necessary steps are taken to accommodate your needs.