Tenancy Specialist - Dufferin Hart Hub
About the role
About the Dufferin HART Hub
The Dufferin HART Hub is dedicated to improving outcomes for individuals in Dufferin County experiencing homelessness, mental health challenges, and substance use issues. By providing integrated, low-barrier support services, we aim to enhance the quality of life, physical health, and overall well-being of individuals in our community. We take a person-centered, equity-focused approach to ensure that clients have access to the care they need when they need it.
Role Overview
The Tenancy Specialist is a dynamic and compassionate individual whom is an integral part of the HART Hub Dufferin program. The Tenancy Specialist supports both landlords and tenants within the HART Hub program, working from a Housing First approach to help individuals access and maintain supportive housing, income, and community resources.
This role is part of a multi-disciplinary intensive case management team and assists the Supportive Housing department with building registry and retention of scattered site housing resources. The Tenancy Specialist coordinates housing resources through a client-centered model, collaborating with clients, support teams, and landlords.
Key Duties and Responsibilities
- Use Housing First Principles to assist clients experiencing homelessness with housing search, preparation, and retention
- Completes housing searches for clients in collaboration with Hart Hub housing workers, works with potential region landlords and complete unit viewings with clients
- Maintain regular communication and meetings to track client outcomes and housing opportunities
- Enact SHIP’s housing engagement strategy and landlord collaboration approach
- Provide conflict resolution and mediation between client and landlord to avert potential eviction using an Alternative Dispute Resolution approach
- Participate in team meetings, consultations, community tables, and case conferences
- Complete all documentation required for move-in (Tenancy Agreements, ODSP Pay Direct Forms, Key Agreement Forms, as applicable).
- Track arrears and assist tenants in developing repayment plans if applicable
- Record Notices of Admission and Vacancy in SHIP’s internal database; ensure data entry into the Rent Administration System (Arcori)
- Run monthly arrears reports and complete RGI calculations
- Adhere to agency Health & Safety Program and Client Safety Framework
- Perform additional duties as required/delegated by Management
Qualifications
- Bachelor’s Degree or Diploma in Social Work, Social Services, Health Services, or equivalent
- 1+ years’ experience providing housing support to individuals with mental health challenges
- Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation and RGI knowledge
- Understanding of the Housing First philosophy
- Understanding of homelessness and at risk of homelessness
- Excellent time management, prioritization abilities , and communication
- Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.)
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required
- Valid certification in CPI, CPR, First Aid, and Assist is mandatory
Reporting Function:
The Tenancy Specialist reports directly to the Tenant Housing and Operations Manager. They work with both internal and external partners and will interact with all levels within the organization. They have no supervisory responsibilities. They are a support system, resource, and an advocator for the team and Organization.
Working Conditions and Requirements:
- Day and evening with occasional weekend shifts
- Able to sit/stand for prolonged periods of time (building inspections, site meetings, unit inspections, etc.)
- Computer screen use (multiple screens if applicable) for prolonged periods of time
- Able to lift up to 20lbs (product, devices etc.)
- Vehicle with adequate insurance coverage to travel to community sites is required
SHIP Values
- Compassion, Hope, Inclusive, Respect, Professional
“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Why Join Us?
The HART Hub Dufferin is at the forefront of providing integrated care for individuals facing complex challenges in Dufferin County. This is a unique opportunity to contribute to a transformative program that addresses the root causes of homelessness and supports individuals through a holistic, person-centered approach. The HART Hub Dufferin is committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. We encourage individuals from diverse backgrounds to apply.
Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices
Monday - Friday | 8:30am - 4:30pm
UNION | 37.5 hours per week
About Services and Housing In the Province (SHIP)
SHIP has championed the fundamental right of housing for nearly 30 years. As a respected health service and housing support provider, we advocate for Healthy Housing™ by forming lasting relationships with landlords and developers.
We advocate for mental and physical health services through in-house service teams and partnerships with community-based agencies. SHIP is known for our record of identifying gaps in available service provision and directly addressing those needs. Many of our programs and service models have gained national attention within the health care field.
Tenancy Specialist - Dufferin Hart Hub
About the role
About the Dufferin HART Hub
The Dufferin HART Hub is dedicated to improving outcomes for individuals in Dufferin County experiencing homelessness, mental health challenges, and substance use issues. By providing integrated, low-barrier support services, we aim to enhance the quality of life, physical health, and overall well-being of individuals in our community. We take a person-centered, equity-focused approach to ensure that clients have access to the care they need when they need it.
Role Overview
The Tenancy Specialist is a dynamic and compassionate individual whom is an integral part of the HART Hub Dufferin program. The Tenancy Specialist supports both landlords and tenants within the HART Hub program, working from a Housing First approach to help individuals access and maintain supportive housing, income, and community resources.
This role is part of a multi-disciplinary intensive case management team and assists the Supportive Housing department with building registry and retention of scattered site housing resources. The Tenancy Specialist coordinates housing resources through a client-centered model, collaborating with clients, support teams, and landlords.
Key Duties and Responsibilities
- Use Housing First Principles to assist clients experiencing homelessness with housing search, preparation, and retention
- Completes housing searches for clients in collaboration with Hart Hub housing workers, works with potential region landlords and complete unit viewings with clients
- Maintain regular communication and meetings to track client outcomes and housing opportunities
- Enact SHIP’s housing engagement strategy and landlord collaboration approach
- Provide conflict resolution and mediation between client and landlord to avert potential eviction using an Alternative Dispute Resolution approach
- Participate in team meetings, consultations, community tables, and case conferences
- Complete all documentation required for move-in (Tenancy Agreements, ODSP Pay Direct Forms, Key Agreement Forms, as applicable).
- Track arrears and assist tenants in developing repayment plans if applicable
- Record Notices of Admission and Vacancy in SHIP’s internal database; ensure data entry into the Rent Administration System (Arcori)
- Run monthly arrears reports and complete RGI calculations
- Adhere to agency Health & Safety Program and Client Safety Framework
- Perform additional duties as required/delegated by Management
Qualifications
- Bachelor’s Degree or Diploma in Social Work, Social Services, Health Services, or equivalent
- 1+ years’ experience providing housing support to individuals with mental health challenges
- Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation and RGI knowledge
- Understanding of the Housing First philosophy
- Understanding of homelessness and at risk of homelessness
- Excellent time management, prioritization abilities , and communication
- Strong working knowledge of Microsoft software (e.g. Excel, Word, etc.)
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required
- Valid certification in CPI, CPR, First Aid, and Assist is mandatory
Reporting Function:
The Tenancy Specialist reports directly to the Tenant Housing and Operations Manager. They work with both internal and external partners and will interact with all levels within the organization. They have no supervisory responsibilities. They are a support system, resource, and an advocator for the team and Organization.
Working Conditions and Requirements:
- Day and evening with occasional weekend shifts
- Able to sit/stand for prolonged periods of time (building inspections, site meetings, unit inspections, etc.)
- Computer screen use (multiple screens if applicable) for prolonged periods of time
- Able to lift up to 20lbs (product, devices etc.)
- Vehicle with adequate insurance coverage to travel to community sites is required
SHIP Values
- Compassion, Hope, Inclusive, Respect, Professional
“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process”.
Why Join Us?
The HART Hub Dufferin is at the forefront of providing integrated care for individuals facing complex challenges in Dufferin County. This is a unique opportunity to contribute to a transformative program that addresses the root causes of homelessness and supports individuals through a holistic, person-centered approach. The HART Hub Dufferin is committed to fostering an inclusive workplace that reflects the diversity of the communities we serve. We encourage individuals from diverse backgrounds to apply.
Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices
Monday - Friday | 8:30am - 4:30pm
UNION | 37.5 hours per week
About Services and Housing In the Province (SHIP)
SHIP has championed the fundamental right of housing for nearly 30 years. As a respected health service and housing support provider, we advocate for Healthy Housing™ by forming lasting relationships with landlords and developers.
We advocate for mental and physical health services through in-house service teams and partnerships with community-based agencies. SHIP is known for our record of identifying gaps in available service provision and directly addressing those needs. Many of our programs and service models have gained national attention within the health care field.