Company Description

Quillogic helps legal professionals serve clients more effectively by transforming fragmented, manual workflows into a streamlined digital platform. Combining document automation with applied AI, our platform reduces administrative burden so legal teams can focus on people and client relationships instead of paperwork. We're an early-stage company founded by a technical founder and a practicing estate lawyer, and we work closely with the legal professionals who use our platform to refine and improve it based on real-world needs. Working at Quillogic means joining a small, fast-moving team and directly shaping how legal services are delivered

Role Description

The Customer Experience Specialist is a full-time role. Our preference is for this person to work in person with us in Revelstoke, BC, but hybrid or remote arrangements within Canada are open for the right candidate. You'll be the primary point of contact for the law firms using our platform, owning client onboarding from first login through to confident daily use. Because we're an early-stage product moving quickly, you'll also sit close to the engineering team and act as the voice of the customer inside the build process.

Day to day, you will

Onboard new law firm clients and run training and walkthrough sessions Respond to customer inquiries across multiple channels and guide users through platform features Triage, document, and troubleshoot issues, and identify patterns in recurring problems Reproduce, verify, and track bugs alongside the development team Perform manual testing and QA on new features before release Test and evaluate AI-assisted features, verifying output quality and flagging edge cases Contribute to help centre documentation and FAQs Monitor customer satisfaction and proactively share updates and best practices with users Feed customer insights back into the product roadmap

Salary: $48,000 – $58,000 per year, depending on experience.

Qualifications

Strong customer service and client relationship skills, including active listening, empathy, and clear communication Technical aptitude and comfort working with digital platforms, including basic troubleshooting and explaining product features in accessible language A methodical, detail-oriented approach to reproducing, documenting, and verifying problems Problem-solving and analytical skills to identify patterns in customer issues and suggest improvements Organizational and time-management skills to handle multiple requests, prioritize, and keep accurate records Ability to collaborate effectively with product and engineering teams Experience in legal, professional services, or SaaS customer support is an asset Any background in software testing or QA is an asset

Quillogic is an equal opportunity employer. We welcome applications from people of all backgrounds and are committed to a fair and inclusive hiring process.