Customer Service Representative
Top Benefits
About the role
Position Description:
At a Glance
Legrand has an exciting opportunity for a Customer Service Representative to join the Electricaql Wiring Systems Team in Vaughan, ON. The Customer Service Representative is responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing.
What Will You Do?
- Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
- Processes orders received by e-mail, telephone, EDI, and our CRM tool. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
- Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
- Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
- Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols.
- Performs other similar and related duties as required.
Salary Range: $52,000-$56,000/annually
Qualifications:
Required Skills
Education:
- 2-3 Year college degree (certificate) or equivalent.
Experience:
- Minimum of 3-5 years’ experience in customer service or inside sales in a service environment.
Skills/Knowledge/Abilities:
- Must have demonstrated exceptional customer service skills and a strong customer orientation.
- Industry knowledge, Technical, electrical and/or mechanical experience or aptitude is preferred
- Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
- Must have excellent interpersonal and communication skills.
- Strong computer skills, Previous experience with Salesforce applications, reports.
- Knowledge of electrical concepts, a background in a manufacturing environment a plus.
Company Info:
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
About Legrand’s Electrical Wiring Systems Division
Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
Equal Opportunity Employer
About Legrand
Legrand is a global specialist in electrical and digital building infrastructures, dedicated to supporting technological, societal and environmental change around the globe.
Our purpose is to improve lives by transforming the spaces where people live, work and meet by delivering electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable.
With nearly 38,000 employees around the world, we work hard every day to make the buildings of tomorrow more sustainable for everyone.
Legrand reported sales of €8.3 billion in 2022. The company is listed on Euronext Paris and is notably a component stock of the CAC 40, CAC 40 ESG and CAC SBT 1.5 indexes. (code ISIN FR0010307819).
Customer Service Representative
Top Benefits
About the role
Position Description:
At a Glance
Legrand has an exciting opportunity for a Customer Service Representative to join the Electricaql Wiring Systems Team in Vaughan, ON. The Customer Service Representative is responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests to improve sales and maintain customer satisfaction. Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing.
What Will You Do?
- Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
- Processes orders received by e-mail, telephone, EDI, and our CRM tool. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
- Tracks order activity and alerts appropriate staff of any potential delivery problems. Expedites the delivery of selected orders as needed.
- Fosters open communication internally and externally and champions creative change to improve processing and service levels. Takes on special projects. Delivers assignments within specified time allowance.
- Completes specific training modules and department training to develop and enhance product knowledge and understanding of processes, procedures and protocols.
- Performs other similar and related duties as required.
Salary Range: $52,000-$56,000/annually
Qualifications:
Required Skills
Education:
- 2-3 Year college degree (certificate) or equivalent.
Experience:
- Minimum of 3-5 years’ experience in customer service or inside sales in a service environment.
Skills/Knowledge/Abilities:
- Must have demonstrated exceptional customer service skills and a strong customer orientation.
- Industry knowledge, Technical, electrical and/or mechanical experience or aptitude is preferred
- Ability to work in a high volume, fast paced environment is a must. Requires strong organizational and time management skills and be able to effectively multi-task.
- Must have excellent interpersonal and communication skills.
- Strong computer skills, Previous experience with Salesforce applications, reports.
- Knowledge of electrical concepts, a background in a manufacturing environment a plus.
Company Info:
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
About Legrand North and Central America
Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network. For more information, visit legrand.us
About Legrand’s Electrical Wiring Systems Division
Legrand’s Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial, and industrial electrical wiring devices in the world. Through commitment to innovation and quality, EWS maintains the position of industry leader in wire and cable management and wiring devices categories, specializing in raceways, flexible floor, open space and outdoor power solutions, wire mesh cable trays and systems, and designer switches and outlets. With this comprehensive offering, EWS serves a range of exciting vertical markets, including commercial office and commercial interior, data centers, education, healthcare, hospitality, manufacturing, mixed-use developments and residential. For more information, visit legrand.us/electrical wiring devices
http://www.youtube.com/legrandna
http://www.linkedin.com/company/44580
Equal Opportunity Employer
About Legrand
Legrand is a global specialist in electrical and digital building infrastructures, dedicated to supporting technological, societal and environmental change around the globe.
Our purpose is to improve lives by transforming the spaces where people live, work and meet by delivering electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable.
With nearly 38,000 employees around the world, we work hard every day to make the buildings of tomorrow more sustainable for everyone.
Legrand reported sales of €8.3 billion in 2022. The company is listed on Euronext Paris and is notably a component stock of the CAC 40, CAC 40 ESG and CAC SBT 1.5 indexes. (code ISIN FR0010307819).