Who we are: At MCAN, our greatest pride is the incredible team we’ve built and the experience we create for every team member. Our people aren’t just professionals; they’re innovators, influencers, and bold thinkers who challenge the status quo. We don’t operate like traditional lenders because our focus isn’t on selling mortgages; it’s on building lasting relationships.

#MCANLIFE is more than a hashtag; it’s our culture. It’s rooted in customer-centricity and fueled by genuine collaboration. Here, talented professionals find a workplace that feels connected, empowering, and full of opportunity to use their skills to the fullest. At MCAN, you’ll discover a career where you can connect, grow, and truly make an impact.

We are proud to be recognized as one of Canada’s Best Workplaces™ year after year. Building on our Great Place to Work® certification since 2021, we’ve continued to earn national recognition for creating an exceptional employee experience. In 2024 and 2025, we were celebrated as one of Canada’s Best Workplaces™, including being named among the Best Workplaces™ for Women and Best Workplaces™ in Financial Services & Insurance. Most recently, we were honored as one of Canada’s Top Small and Medium Employers and recognized for having one of Canada’s Most Admired™ Corporate Cultures, a testament to our commitment to fostering a culture where people feel valued, connected, and empowered to grow.

We’re looking for a Mortgage Administrator to join the MCAN’s Residential Lending team. This is a contractual role for 6 months.

This job posting is a replacement role, and we are seeking to appoint a new team member to fill this existing position. The successful candidate will be expected to continue and build on the important work and responsibilities associated with this role, ensuring continuity and ongoing contribution to our team’s objectives.

Job Summary

MCAN is on a mission to build better mortgage solutions for Canadians who want a simpler, more personal experience with their mortgage lender. Reporting to the Director, Operations and Internal Sales, the Mortgage Administrator is accountable for the completion of administrative tasks associated with the on-boarding of new mortgage brokers/agents and processing of Residential Lending mortgage applications and documents.

What you will be responsible to do:

• Submit on-boarding requests for new brokerages and agents to management
• Pull and vet licenses, MBRCC checks and historical funding data for broker on-boarding
• Maintain and update new deal tracker for mortgage applications
• Manage the Documents inbox and ensure that they are handled within the established SLA
• Create new deal records on Mortgage Fulfilment portal and assign deals to Mortgage Fulfillment Officers
• Continuity Report: reconciliation of loan movement (i.e. paid out, renewed, newly funded)
• Upload documents for loans/renewals in CNG/Safe Instruct mortgage files
• Liase with external and internal stake holders to complete administrative tasks in support of Residential Lending

The work experience, skills, education that you bring:

• Minimum 1-2 years of experience in the mortgage industry
• You’re a self-starter, have a positive attitude and lead by example
• Experienced with Microsoft Word, Outlook, Excel, and other database systems
• Strong verbal and written communication skills
• Proven ability to foster and maintain strong business relationships
• Organized and process-oriented, with strong problem solving skills
• Ability to work under high pressure and multi-task in a fast-paced, deadline driven environment
• Able to work independently and as part of a team.

We are dedicated to building an organization that reflects the diversity of our clients and the communities we serve across Canada. Do you possess and value the same attributes? Are you interested in your own development? Then come join our team!

We confirm that our recruitment process incorporates Artificial Intelligence (AI) in a variety of ways. While technology helps us enhance efficiency and support our hiring efforts, every stage continues to be guided by our recruitment team to ensure thoughtful and fair decision making. The human element remains central throughout our process.

Regular in office collaboration is an important part of how we work, learn, and succeed together, and we believe great work thrives through in person connection. Our hybrid model is designed to bring teams together in a modern office environment where collaboration, mentorship, and creativity naturally flourish, while still providing flexibility for focused remote work. While schedules may vary by team and role, successful candidates should expect a consistent in office presence as part of our hybrid approach.

MCAN is committed to providing accommodation to applicants throughout the job application and interview process to the point of undue hardship. If you require any accommodations, please contact our Human Resources team at hr@mcanfinancial.com. Requests for accommodation can be made at any stage in the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.