Full Time Manager, Information Systems – MNU-26-11
Top Benefits
About the role
File No: MNU-26-11
Date Posted: August 5, 2026
Closing Date: Until Filled
Hours of Work: 75 hours per pay period
Wage: Salary: $78,682–$98,358
This posting is for an existing vacancy.
Please submit a Cover Letter & Current Resume quoting file number to careers@ongwanada.com.
Position Summary
The Manager, Information Systems leads the organization’s Information Management and Information Technology functions to ensure information systems are reliable, secure, and aligned with operational priorities. This role is responsible for information systems infrastructure, enterprise and clinical applications, information governance, data quality, reporting, and analytics.
Working collaboratively with internal stakeholders and the organization’s Managed Service Provider (MSP), the Manager leads system optimization, information management, technology initiatives, and continuous improvement to support organizational decision-making and service delivery.
All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for adhering to all applicable legislation, policies, and procedures.
Primary Duties And Responsibilities
Systems Operations
Lead the day-to-day operation, performance, and maintenance of organizational information systems and IT infrastructure Lead the operation and optimization of enterprise and clinical information systems. Coordinate system implementations, upgrades, lifecycle maintenance, and operational support Monitor system performance and resolve operational issues Maintain business continuity, backup, and disaster recovery practices Identify opportunities to optimize existing systems and improve operational efficiency
Information Management & Analytics
Improve system integration and interoperability across enterprise applications
Ensure information governance, data quality, privacy, security, and records management practices are maintained Develop and enhance organizational reports, dashboards, and analytics Support government, funder, and organizational reporting requirements Identify opportunities to improve information accessibility, system automation, and business processes Improve access to information to support operational and strategic decision-making
Leadership & Team Development
Provide leadership and direction to team members, establishing priorities and performance expectations Foster collaboration, accountability, and a cohesive team environment Coordinate workloads and resources to ensure effective service delivery Provide coaching, mentorship, cross-training, and ongoing staff development Provide technical leadership to support information systems operations and continuous improvement
Information Security & Compliance
Ensure organizational information is managed in accordance with privacy legislation and regulatory requirements Support the development and implementation of information governance and privacy practices Participate in data breach investigations and related activities as required
Vendor & Financial Management
Provide input into the development of the department’s operating and capital technology budgets, in collaboration with the Senior Director, Corporate Services. Manage and monitor technology expenditures, contracts and resources, ensuring effective stewardship within approved budgets Act as the primary organizational contact for the Managed Service Provider (MSP) Build and maintain collaborative relationships with the Managed Service Provider (MSP) and technology vendors to support system improvements and service delivery Monitor vendor performance and provide recommendations for continuous improvement
Communication & Collaboration
Communicate technology priorities, recommendations, and system changes with staff and leadership Collaborate with departments to ensure systems support operational needs Participate on internal and external committees and working groups as assigned
Other
Duties and responsibilities may change or vary based on operational requirements and/or as directed.
Skills Required
Ability to provide direction and coordinate the day-to-day operation, optimization, and integration of information systems Excellent collaboration and relationship-building skills with internal and external stakeholders Effective supervisory, leadership, and change management skills Strong understanding of information management, information governance, privacy, and data security Ability to develop and utilize reporting, dashboards, and analytics to support decision-making Strong analytical, communication, and problem-solving skills
Education/Qualifications Required
Bachelor’s degree in Information Technology, Information Management, Computer Science, or a related field
Experience Required
4–6 years of related Information Management or Information Technology experience, including supervisory or management-level experience Experience supervising and leading teams responsible for information systems or related functions Experience working in a unionized environment preferred Experience within developmental services, the broader public sector, or not-for-profit organizations considered an asset
Effort Required
Sitting for prolonged periods in meetings or at a desk/computer
Day-to-day activities may lead to considerable stress Lifting up to 40 lbs. (computers, servers, and other equipment)
Working Conditions
Valid G-class driver’s license and access to reliable transportation required
Flexible work hours may be required Travel to other worksites or community locations may be required
Why Choose Us
Competitive wages that recognize the important work you do
Membership in HOOPP Comprehensive benefits coverage Employee & Family Assistance Program (FSEAP)
Accessibility, Equity, And Human Rights
Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.
Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.
Not the right fit? Search for Full Time Manager, Information Systems jobs in Kingston, Ontario, Canada
About Ongwanada
Ongwanada has been a member of the community since 1948 and has been working in developmental services since 1967. A non-profit, accredited organization, Ongwanada supports people with developmental disabilities, with a special focus on those with complex needs, and their families, so they can lead full lives, effectively supported in their communities.
The organization offers a wide range of individualized services and community supports to hundreds of people with developmental disabilities and their families in Kingston and Eastern Ontario. Our funding comes primarily from the Ministry of Community and Social Services and we are managed by a volunteer Board of Governors.
Our programs and services are delivered at three main sites in Kingston, more than 20 community residences as well as other homes, including the Southeastern Regional Transitional Treatment home and a home specifically designed for those with complex needs. In addition to residential options, additional services include, but are not limited to: Planning and Case Management, Clinical Services, Respite, Community Behavioural Services, Adult Protective Services, and Community Participation Supports.
We also maintain strong partnerships with Queen's University and collaborate internationally in research to enhance the understanding and improve the quality of life of individuals with developmental disabilities.
Similar Jobs
Full Time Manager, Information Systems – MNU-26-11
Top Benefits
About the role
File No: MNU-26-11
Date Posted: August 5, 2026
Closing Date: Until Filled
Hours of Work: 75 hours per pay period
Wage: Salary: $78,682–$98,358
This posting is for an existing vacancy.
Please submit a Cover Letter & Current Resume quoting file number to careers@ongwanada.com.
Position Summary
The Manager, Information Systems leads the organization’s Information Management and Information Technology functions to ensure information systems are reliable, secure, and aligned with operational priorities. This role is responsible for information systems infrastructure, enterprise and clinical applications, information governance, data quality, reporting, and analytics.
Working collaboratively with internal stakeholders and the organization’s Managed Service Provider (MSP), the Manager leads system optimization, information management, technology initiatives, and continuous improvement to support organizational decision-making and service delivery.
All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for adhering to all applicable legislation, policies, and procedures.
Primary Duties And Responsibilities
Systems Operations
Lead the day-to-day operation, performance, and maintenance of organizational information systems and IT infrastructure Lead the operation and optimization of enterprise and clinical information systems. Coordinate system implementations, upgrades, lifecycle maintenance, and operational support Monitor system performance and resolve operational issues Maintain business continuity, backup, and disaster recovery practices Identify opportunities to optimize existing systems and improve operational efficiency
Information Management & Analytics
Improve system integration and interoperability across enterprise applications
Ensure information governance, data quality, privacy, security, and records management practices are maintained Develop and enhance organizational reports, dashboards, and analytics Support government, funder, and organizational reporting requirements Identify opportunities to improve information accessibility, system automation, and business processes Improve access to information to support operational and strategic decision-making
Leadership & Team Development
Provide leadership and direction to team members, establishing priorities and performance expectations Foster collaboration, accountability, and a cohesive team environment Coordinate workloads and resources to ensure effective service delivery Provide coaching, mentorship, cross-training, and ongoing staff development Provide technical leadership to support information systems operations and continuous improvement
Information Security & Compliance
Ensure organizational information is managed in accordance with privacy legislation and regulatory requirements Support the development and implementation of information governance and privacy practices Participate in data breach investigations and related activities as required
Vendor & Financial Management
Provide input into the development of the department’s operating and capital technology budgets, in collaboration with the Senior Director, Corporate Services. Manage and monitor technology expenditures, contracts and resources, ensuring effective stewardship within approved budgets Act as the primary organizational contact for the Managed Service Provider (MSP) Build and maintain collaborative relationships with the Managed Service Provider (MSP) and technology vendors to support system improvements and service delivery Monitor vendor performance and provide recommendations for continuous improvement
Communication & Collaboration
Communicate technology priorities, recommendations, and system changes with staff and leadership Collaborate with departments to ensure systems support operational needs Participate on internal and external committees and working groups as assigned
Other
Duties and responsibilities may change or vary based on operational requirements and/or as directed.
Skills Required
Ability to provide direction and coordinate the day-to-day operation, optimization, and integration of information systems Excellent collaboration and relationship-building skills with internal and external stakeholders Effective supervisory, leadership, and change management skills Strong understanding of information management, information governance, privacy, and data security Ability to develop and utilize reporting, dashboards, and analytics to support decision-making Strong analytical, communication, and problem-solving skills
Education/Qualifications Required
Bachelor’s degree in Information Technology, Information Management, Computer Science, or a related field
Experience Required
4–6 years of related Information Management or Information Technology experience, including supervisory or management-level experience Experience supervising and leading teams responsible for information systems or related functions Experience working in a unionized environment preferred Experience within developmental services, the broader public sector, or not-for-profit organizations considered an asset
Effort Required
Sitting for prolonged periods in meetings or at a desk/computer
Day-to-day activities may lead to considerable stress Lifting up to 40 lbs. (computers, servers, and other equipment)
Working Conditions
Valid G-class driver’s license and access to reliable transportation required
Flexible work hours may be required Travel to other worksites or community locations may be required
Why Choose Us
Competitive wages that recognize the important work you do
Membership in HOOPP Comprehensive benefits coverage Employee & Family Assistance Program (FSEAP)
Accessibility, Equity, And Human Rights
Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.
Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.
Not the right fit? Search for Full Time Manager, Information Systems jobs in Kingston, Ontario, Canada
About Ongwanada
Ongwanada has been a member of the community since 1948 and has been working in developmental services since 1967. A non-profit, accredited organization, Ongwanada supports people with developmental disabilities, with a special focus on those with complex needs, and their families, so they can lead full lives, effectively supported in their communities.
The organization offers a wide range of individualized services and community supports to hundreds of people with developmental disabilities and their families in Kingston and Eastern Ontario. Our funding comes primarily from the Ministry of Community and Social Services and we are managed by a volunteer Board of Governors.
Our programs and services are delivered at three main sites in Kingston, more than 20 community residences as well as other homes, including the Southeastern Regional Transitional Treatment home and a home specifically designed for those with complex needs. In addition to residential options, additional services include, but are not limited to: Planning and Case Management, Clinical Services, Respite, Community Behavioural Services, Adult Protective Services, and Community Participation Supports.
We also maintain strong partnerships with Queen's University and collaborate internationally in research to enhance the understanding and improve the quality of life of individuals with developmental disabilities.