Operations Administrative Clerk

Salary Range $28.23-$30.97/hour – Band 4 (35 hours/week)

Full Time Position

Job Closes: September 19, 2025

Windsor Essex CHC ensures inclusive, safe, and sustainable housing for our community through compassionate service, innovative development and enabling support enhancing the quality of life for every tenant.

The ideal candidate will be confident, professional, optimistic, and energetic, must be customer service focused and be committed to our organization, values and strategic direction. The Operations Administrative Clerk must exercise tact and diplomacy when dealing with CHC customers and represent CHC in a positive and professional manner.

As a member of the Tenant Services team and under the supervision of the Manager, Property Administration, the Operations Administrative Clerk is responsible for providing clerical and administrative services to the Director of Performance and Compliance, the Director of Tenant Services and respective teams, as assigned. The Operations Administrative Clerk must be a team player and work collaboratively with internal and external stakeholders.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Maintain and deliver all responsibilities related to the keys/fobs and access card systems for assigned areas. Conducting audits and tracking as well as ordering supplies.
• Monitoring requests, preparing correspondence, managing mailbox(es), tracking, monitoring and updating as well as communicating in a timely manner with internal and external stakeholders as required and for committees such as the Transfer Evaluation, Transfer Evaluation Review and Internal Review Committees.
• Administrative support and timely and complete distribution of materials as required for committees such as the Transfer Evaluation, Transfer Evaluation Review and Internal Review Committees.
• Respond to inquiries made by phone, written or in person, related to processing transfers, transfer status inquiries, and internal review outcomes.
• Maintaining, inputting and updating information into relevant software such as Rent Café and Yardi. Tracking and providing statistical reports on areas of responsibility.
• Input and update transfer requests into relevant CHC software (Rent Café or equivalent).
• Assist with allocations and transfers by using knowledge of CHC residential stock and district portfolio details to meet the individual needs of each applicant/household.
• Being knowledgeable and adhering to applicable policies and procedures.
• Assist with modifications to CHC supporting documents for applicable processes such as allocations and transfers.
• Preparing former tenant files for bad debt collection, including communicating with former tenants.
• Working with third party collection services to send over files or information, if applicable.
• Maintaining an arrears database or other such designated system as assigned.
• Back up to allocations positions as directed, including creating lease packages, completing Lease signing and associated tasks.
• As a front-line worker, present a positive and professional image of the organization.
• Provide administrative support as required and be able to process office related WOs or POs, as required.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

A typical candidate will have the following qualifications and experience. Exceptional candidates with different qualifications will be considered at the discretion of the employer if demonstrated experience, knowledge and ability warrant.

• High school diploma or GED (General Educational Development).
• College diploma or University degree in business or equivalent field of study considered an asset.
• Ability to interpret and apply CHC Policies and Procedures as it relates to applicants and tenant administration.
• Excellent customer service skills with the ability to communicate effectively and professionally by phone, in person and in writing.
• Strong knowledge of general office procedures.
• Sound knowledge of Microsoft Office products, with emphasis on Word and Excel; Experience in Yardi and Rent Café systems an asset.
• Strong keyboarding skills.
• Ability to compile reports, analyze data and formulate spreadsheets.
• Self-starter with the ability to multitask and prioritize tasks with minimal supervision.
• Mediation or de-escalation experience or knowledge an asset.

Accessibility

CHC is committed to meeting it obligations under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require disability related accommodation to participate in our recruitment process, please contact Human Resources. Accommodation may be provided in all steps of the recruitment process.