Create exceptional experiences in remarkable destinations

What We Offer

True Key Hotels & Resorts offers a competitive total rewards package including competitive wages, employee discount programs, referral incentives, flexible scheduling where operationally possible, bonuses, health benefits and on the job training. We value our team members and celebrate miles such as birthdays and work anniversaries, while providing clear opportunities for learning, growth and career advancement.

This is a new property located in Penticton offers an exciting opportunity to join a founding team and help build the guest experience, team culture and operational standards from the ground up.

Applications are currently being accepted and reviewed.

The Role

The Maintenance Manager is responsible for leading the maintenance department and ensuring the resort's buidlings, systems, grounds and equipment are safe, reliable and well maintained. This role exists to protect the physical assets of the property, support guest satisfaction and ensure compliance with safety, regulatory and strata service requirements.

As a member to the resort leadership team, the Maintenance Manager plays a key role in opening readiness, preventative maintenance planning, capital project support and long-term property performance.

What you'll be doing

Guest & Owner Experience

• Support the resolution of guest or owner maintenance concerns in collaboration with Guest Services and the General Manager
• Ensure the resort's physical condition supports safe, comfortable, and positive guest experience.

Leadership & Culture

• Build a respectful, inclusive and accountability driven culture.
• Communicate daily, weekly and monthly priorities to the maintenance team.
• Hold team accountable for quality, safety, service and brand standards.

Operations & Financial Performance

• Oversee daily maintenance operations for buildings, grounds, guest units and amenities.
• Develop , manage and monitor operating budgets and financial plans.
• Conduct regular facility inspections to identify deficiencies and preventative maintenance needs.

Inventory, Budget & Asset Management

• Manage maintenance inventories, purchasing and work order systems.
• Keep maintenance work orders accurate and current within the property management system.
• Track and document all completed maintenance activities for billing to strata and owners.
• Prepar and submit monthly deficiency and work completion reports for the General Manager.

People & Talent Management

• Recruit, hire and develop department heads and leadership team members.
• Ensure effective onboarding, training and performance management practices.

Compliance, Risk & Governance

• Ensure compliance with employment standards, health & safety, licensing and strata requirements.
• Ensure accurate employee records, scheduling and payroll approvals.

What Success Looks Like

• Safe, reliable and well maintained facilities and equipment.
• Reduced equipment downtime and emergency repairs.
• Positive guest and owner feedback related to maintenance responsiveness.
• Strong compliance with safety, regulatory and strata obligations.
• Effective cost control and inventory management.
• Team readiness, engagment and succession development.

Who you are

• 2 or more years of experience leading a maintenance department in hospitality, resort or property operations.
• Strong technical knowledge of plumbing, electrical, carpentry, mechinical and bulding systems.
• Valid driver's license.
• Current first aid, pool operator and WHMIS certifications (or willingness to obtain).
• Demonstrate ability to lead, coach and develop teams.
• Abilty to work independently with minimal supervision.
• Calm, professional and solutions focused under pressure.
• Excellent communication, organizational and problem solving skills.
• Physcially able to lift up to 50 pounds and perform required physical tasks safely.

This position is only open to Canadian Citizens, Residents, or those possessing a valid Work Visa.