Operations Administration and Support - Bilingual (English & French)
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Reporting to the Service Supervisor, this is a cross-functional role that is responsible for utilizing standard procedures to provide a "best in class" level of customer service to all customers. The OAS collaborates closely with the Delivery, Service, and Customer Experience teams across multiple systems.
What you'll do:
- Strive to achieve "First Call Resolution" when responding to customer inquiries and requests for information regarding their product or delivery. Ensure resolution of their question, issue or concern in a timely manner.
- Act as liaison between the customer and the Service Coordinators.
- Support the dispatch of work to 3rd party contractors, using a pre-approved compliance work plan, escalating any challenges to the Service Coordinator.
- Ensure purchase orders are created according to pricing standards, and communicate discrepancies to the appropriate contact.
- Support the growth of the organization through customer onboarding and retention.
- Provide clear communication to customers on safety regulations and requirements.
- Assess customer issues and provide a recommendation to resolve the problem.
- Review Regional Compliance documents and work with customers and Service Coordinators to ensure the site is compliant.
- Support Service Coordinators and the Customer Experience team by acting as the primary point of contact for customer calls that are not resolved at the first contact. Ensure resolution of their question, issue or concern in a timely manner.
- Validate and review customer account information during each call to ensure compliance with privacy information guidelines and accuracy. Update system information as required and obtain any missing information as needed.
- Ensure that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed.
- Other project work as assigned.
What you bring:
- Bilingual fluency in French and English, both written and verbal, is a requirement for this position
- Minimum high school diploma, preferably with relevant post-secondary education
- Two (2) years of previous customer service and administration experience, preferably in a contact center environment
- Work collaboratively as a positive contributing team member, as well as independently
- Exceptional customer service skills with strong organizational skills
- Detail-oriented, with accurate data entry skills to capture customer data, read and understand work orders, as well asa comprehension of complicated and varying customer needs
- Able to function effectively in a fast-paced environment
- Ability to multitask, using several computer systems at once
- Proficient in Microsoft Office products, including Outlook and Excel
- Excellent problem-solving skills
- The ability to work well under deadlines and to multitask
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Operations Administration and Support - Bilingual (English & French)
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
Reporting to the Service Supervisor, this is a cross-functional role that is responsible for utilizing standard procedures to provide a "best in class" level of customer service to all customers. The OAS collaborates closely with the Delivery, Service, and Customer Experience teams across multiple systems.
What you'll do:
- Strive to achieve "First Call Resolution" when responding to customer inquiries and requests for information regarding their product or delivery. Ensure resolution of their question, issue or concern in a timely manner.
- Act as liaison between the customer and the Service Coordinators.
- Support the dispatch of work to 3rd party contractors, using a pre-approved compliance work plan, escalating any challenges to the Service Coordinator.
- Ensure purchase orders are created according to pricing standards, and communicate discrepancies to the appropriate contact.
- Support the growth of the organization through customer onboarding and retention.
- Provide clear communication to customers on safety regulations and requirements.
- Assess customer issues and provide a recommendation to resolve the problem.
- Review Regional Compliance documents and work with customers and Service Coordinators to ensure the site is compliant.
- Support Service Coordinators and the Customer Experience team by acting as the primary point of contact for customer calls that are not resolved at the first contact. Ensure resolution of their question, issue or concern in a timely manner.
- Validate and review customer account information during each call to ensure compliance with privacy information guidelines and accuracy. Update system information as required and obtain any missing information as needed.
- Ensure that any emergency or escalation has been resolved and delegated properly and that the appropriate emergency protocol has been followed.
- Other project work as assigned.
What you bring:
- Bilingual fluency in French and English, both written and verbal, is a requirement for this position
- Minimum high school diploma, preferably with relevant post-secondary education
- Two (2) years of previous customer service and administration experience, preferably in a contact center environment
- Work collaboratively as a positive contributing team member, as well as independently
- Exceptional customer service skills with strong organizational skills
- Detail-oriented, with accurate data entry skills to capture customer data, read and understand work orders, as well asa comprehension of complicated and varying customer needs
- Able to function effectively in a fast-paced environment
- Ability to multitask, using several computer systems at once
- Proficient in Microsoft Office products, including Outlook and Excel
- Excellent problem-solving skills
- The ability to work well under deadlines and to multitask
- Excellent verbal and written communication skills
- Excellent critical thinking and problem-solving skills
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.