About the role

As a Claims Representative II, Auto, you will assist customers who have experienced an automobile loss, disrupting their daily routines, such as dropping children at school, commuting to work or school, or completing tasks with commercial vehicles.

By demonstrating empathy, care, strong listening skills, and organizational prowess, you will guide them through the process to quickly and efficiently get them back on track.

If you are passionate about helping others and thrive in fast-paced, diverse, and inclusive environments where support and encouragement abound, this opportunity is perfect for you! We are looking for creative, customer‑focused individuals with over a year of experience in Auto Adjusting to join our expanding team.

What you will do here:

• Collaborate with the customer, appraisers, vendors and other key players to investigate claim details and gather information or documentation in order to make decisions to move claims forward to closure in a timely manner
• Analyze the information, interpret insurance policy wordings, determine coverage, liability and assess damages for the purpose of indemnity
• Maintain meaningful and timely communication with the customer via text, email and telephone
• Identify process improvements, provide solutions and/or recommendations to improve efficiencies and drive change to ensure effortless customer experiences
• Demonstrate commitment to continued learning and being curious, keeping your finger on the pulse of market trends, including but not limited to, legislative changes to auto coverage within each provincial jurisdiction
• Adapt quickly to new & enhanced system/IT technologies or process improvements

What you bring to the table:

• Minimum 1 year of auto adjusting experience required
• Passion for guiding people through the entire claims process during difficult times
• Experience negotiating total loss settlements
• Experience determining liability percentages and settling losses
• Desire to mentor new claims adjusters and collaborate with colleagues when reviewing challenging claims
• Adaptable and agile in a rapidly evolving business
• Demonstrates a passion for customer service with strong written and verbal communication skills
• Self‑motivated and capable of working in a fast‑paced environment
• A forward thinker who is able to foster new ideas
• Superior organizational skills and results‑driven
• Demonstrated negotiation and conflict management skills
• Ability to learn and work effectively in a hybrid environment

Our team operates in a partial queue system, balancing time between managing new claims and progressing existing cases to resolution. Our core business hours are Monday through Friday, from 8:00 AM to 6:00 PM MST. You will be scheduled shifts within these hours, totaling a 35‑hour workweek.

This role is eligible for employee referral bonus. #myReferrals1000

#LI‑Hybrid

Salary

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

$51,500.00 - $77,300.00

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact and reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.

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