Dispatcher

Overview:

The role of the dispatcher is to coordinate customers’ needs with available trucks. As well as to

provide excellent service and to ensure maximum revenue. As a dispatcher you are planning

whether you have a truck to pick up and deliver the goods within the customers timeline and

whether there is enough revenue to make the trip worthwhile.

Responsibilities:

• Determining whether a trip can be done using our Number 8 Freight Fleet

• Communicate load plans to regional fleet operators

• Assign freight to regional fleet and communicate plans to operators

• Facilitate a good relationship with Drivers through revenue expectation, home time,

vacation etc.

• Maximize driver revenue and make it fair and equitable with all the Drivers

• Reducing empty miles for trips

• Communicate with customers

• Booking appointments for Drivers

• Communicate with third-party carriers and crane companies

• Communicate with customer service representatives to ensure customer requirements

are being met

• Generate required shipping documents

• Monitor operator compliance with applicable regulations

• Other duties as required

Expectations:

Company information should be treated in a highly confidential manner. You have specific

responsibilities and are expected to use your knowledge and skill to make a positive

contribution to our corporate goals.

• Possess strong communication skills, be able to multitask and work under minimal

supervision.

• Be able to work and thrive in a fast-paced team environment; be energetic; pleasant

and willing to learn.

• Commit to new initiatives and programs that promote continual improvement and

efficiency.

• Foster a safe work culture for all procedures, including but not limited to:

o wearing PPE if required.

o reporting all injuries, claims or near-misses, unsafe or hazardous conditions.

Requirements:

• Prior experience in transportation dispatch – flat deck, LTL and TL

• Knowledge of Microsoft Office programs

• Knowledge of Truckmate

• Knowledge of Canadian Hours of Service regulations

• Knowledge of cargo securement regulations

• Knowledge of weight and dimension regulations

• Good communication skills in written and spoken English

• Good computer and telephone skills

• Self-motivation and able to multi-task with minimal supervision

• Able to function well in a fast-paced, open team environment