London ON $65,000-$75,000 About Us STRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs

THE ROLE In this role, you will support service technicians by creating workflow schedules, preparing work orders, sourcing parts, and managing inventory. You’ll handle customer communications, generate quotes for inspections and repairs, and maintain service item data in NAV. Additional responsibilities include processing timesheets, assisting with year-end tasks, and managing spare parts orders and records to ensure smooth operations.

The Assistant Service Manager supports the overall efficiency, organization, and delivery of the Service Department. You will report to the Hamilton branch Crane Service Manager and the VP of Service Operations, or to such other person(s) as the company may designate from time to time, as the reporting structure may be subject to change. This role ensures that technicians, customers, and internal departments receive timely and accurate support, contributing to a high-quality service experience.

ADVANTAGES

• Starting annual salary range $65,000 - 75,000 /yr based on experience
• Permanent position in Hamilton, ON
• Straight day shift: 7:30 – 4:00 pm Monday to Friday
• Opportunity for advancement and career growth
• Fantastic team of people that you get to work with
• Great benefits package: medical, vision, and dental
• Very clean and organized manufacturing plant
• Company events, great culture, and working conditions

Responsibilities Service Coordination and Scheduling

• Schedule, dispatch, and monitor technicians for service calls, annual inspections, Preventive Inspection and Repair (PIR) programs, and emergency work
• Adjust schedules proactively based on customer needs, technician availability, and operational priorities
• Maintain visibility of workflow to minimize downtime and maximize efficiency

Customer Communication & Support

• Serve as a primary point of contact for customers regarding service requests, scheduling, quotes, and general inquiries
• Prepare and issue quotes for annual inspections, PIR work, and additional services as required
• Provide timely updates to customers on job status, parts delays, or changes to service scope

Parts & Inventory Management

• Source, order, and track parts required for service jobs
• Maintain adequate inventory levels and follow up on backorders
• Coordinate with suppliers to ensure competitive pricing and timely delivery
• Prepare work orders and purchase orders in accordance with company procedures

Financial & Administrative Support

• Assist with billing preparation, job costing, and data entry to support accurate financial reporting
• Collaborate closely with the accounting team to resolve discrepancies and ensure service-related documentation is complete
• Maintain service records, reports, and compliance documentation

Operational Support & Collaboration

• Work closely with technicians, management, and other internal teams to ensure smooth daily operations
• Support continuous improvement initiatives related to service delivery, customer satisfaction, safety, and operational efficiency
• Assist in various functions across the service department as assigned, adapting to shifting priorities and workloads

Health & Safety

• Support adherence to safety policies and procedures across the service team
• Ensure technicians have accurate job information, including safety notes, site requirements, and equipment needs

Requirements

• Previous experience in service coordination, scheduling, or a similar administrative role
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication skills, both written and verbal
• High attention to detail and accuracy in documentation
• Strong problem-solving abilities and willingness to take initiative
• Proficiency with MS Office and service management software (asset but not required)
• Ability to work collaboratively in a fast-paced environment

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