PRODUCT MANAGEMENT ASSOCIATE CO-OP

About telMAX Inc.:

telMAX is a private equity backed all fibre digital infrastructure platform that provides a 21st Century alternative to traditional telecom networks. Recognized for four consecutive years as Canada’s Fastest ISP with an industry leading net promoter score of over fifty, telMAX is continuing its rapid growth plan to bring its all-fibre network to residential and business customers across Southern Ontario.

Your Position & How You Will Contribute:

Reporting to the Director, Product Management, this position will have both administrative and strategic responsibilities, helping the team to manage the existing base of customers, present findings, create reports, and work on developing and executing roadmap items. In this dynamic position, you will be required to utilize your business knowledge, learn and understand in a dynamic environment, and support the company as we continue to grow and scale.

Responsibilities & Key Duties include:

Product Management

• Report on core Product KPIs and identify trends, areas for improvement.
• Contribute to ongoing performance reports for various teams including Product, Marketing, Sales, Executives.
• Monitor external environment, contribute to the ongoing analysis of the competitive landscape, drive better understanding of the existing customer base, provide guidance and tactics to directly respond to competitive threats.
• Monitor pricing and promotion opportunities, and help action timely changes, as required.
• Drive Customer Experience by using analytics to identify and resolve top customer pain points and find creative ways to drive meaningful customer value.
• Contribute to presentations and other material for various levels of the organization that include but are not limited to informational, training, alignment, or approval.

Roadmap & Features

• Contribute to the ongoing development and evolution of the product roadmap including assessment of features, functionality, competitors and current / potential vendors.
• Work with Finance to create business cases for new feature launches or other potential roadmap items.
• Be the liaison with our internal technology and operations teams to drive clarity and understanding of product features, product changes, assessments, impacts

Hardware Lifecycle Management & Forecasting

• Assist with device forecasting, trending, and analysis.
• Contribute to the successful management of direct hardware costs and driving efficiency in the portfolio.

Cross-Functional Interaction (Internal & External)

• Help build a strong rapport with Marketing & Sales teams to drive improved communication and product usage including assessment of training material.
• Help to quarterback alignment and understanding with cross-functional teams (Operations, Care Finance, Network).
• Be engaged in vendor analysis including reviews of existing vendors and assessment of new vendors in the market.

Requirements:

• Demonstrated knowledge of Product Management, general Business, Marketing and Marketing practices.
• Strong interpersonal, time and task management skills.
• Ability to manage individual tasks and collaborate with a team.
• Strong problem-solving and, business analysis skills including the ability to interpret data, drive root cause analysis.
• Ability to work well with ambiguity and enjoy learning new things.
• Technical aptitude.
• Familiarity with Microsoft Office products and PowerBI.

Nice to Have Requirements:

• Familiarity with Consumer Telecom products.

• Economics, statistics, pricing assessment, and execution experience.

• Ability to make recommendations and present findings to stakeholders in different areas of the company.

• Experience with design thinking, journey design, process improvement, process automation, machine learning.

Education:

• Currently enrolled in a Business, Marketing or Marketing-related field of study.

Equity Statement

telMAX Inc. is an equal opportunity employer committed to fostering an inclusive and accessible workplace, welcoming applications from all individuals. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates during the selection process as well as throughout employment.

ImPACT Values

• Performance & Commitment

We hold ourselves to the highest standards, delivering exceptional results through dedication, accountability, and continuous improvement. Our commitment to excellence drives us to push boundaries, take ownership, and always follow through.

• Agility & Collaboration

We move fast, adapt with courage, and work together to solve challenges. Through empowerment and open communication, we foster a culture where bold ideas thrive. We leverage our collective strengths, achieve shared success and deliver exceptional results for our customers and teams.

• Customer Centricity

In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service—it’s the foundation of who we are. By staying deeply connected to our customers’ needs, we build loyalty, enhance our reputation, spark positive word-of-mouth and drive company growth.

• Trust & Integrity

We build trust by acting with integrity, respect, and transparency in everything we do. We communicate with each other openly and presume positive intentions. By upholding these principles, we strengthen relationships, create a culture of respect, and empower teams to succeed together.