About the role
Job Description
What is the opportunity?
Our RBC Cards Investigations Transaction Service Group under our Canadian Banking Operations business is looking for an Operations Officer. With your in-depth knowledge of Personal and Business products along with strong communication and collaboration skills, you will be responsible for the successful end to end fulfillment of applications until the activation stage.
Please note this role is 5 days a week onsite.
What will you do?
- Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
- Proactively and independently manage your day by utilizing all available resources (Folios/Procedures/SharePoint/etc.)
- Consistently demonstrate a sense of urgency in a high pressured deadline driven environment, multi task and ensure that the team and the centre are meeting service commitments on a daily basis
- Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines
- Ensure productivity is maintained in keeping with Performance Edge Model
What do you need to succeed?
Must-have
- Knowledge of Personal Deposit accounts Exception procedures
- Proven Information Gathering and Investigation experience
- Problem solving, processing knowledge, attention to detail with a developed sense of urgency
- Demonstrate a high sense of urgency
- Ability to Listen, Understand & Respond in a professional manner at all times and under all situations
- Flexible, adaptable and willing to learn new things
- Ability to multitask and have strong organization and prioritization skills
- Available to work Monday to Friday between 7:00AM to 3:00PM EST
N****ice-to-have
- Solid knowledge of Product, Policies, good working knowledge of RBC Systems
- Working knowledge of applications such cart , IRIS, Sales Platform, Service Platform, On Demand etc
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Job Skills
Additional Job Details
Address:
YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-25
Application Deadline:
2025-09-02
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
About the role
Job Description
What is the opportunity?
Our RBC Cards Investigations Transaction Service Group under our Canadian Banking Operations business is looking for an Operations Officer. With your in-depth knowledge of Personal and Business products along with strong communication and collaboration skills, you will be responsible for the successful end to end fulfillment of applications until the activation stage.
Please note this role is 5 days a week onsite.
What will you do?
- Take full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
- Proactively and independently manage your day by utilizing all available resources (Folios/Procedures/SharePoint/etc.)
- Consistently demonstrate a sense of urgency in a high pressured deadline driven environment, multi task and ensure that the team and the centre are meeting service commitments on a daily basis
- Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines
- Ensure productivity is maintained in keeping with Performance Edge Model
What do you need to succeed?
Must-have
- Knowledge of Personal Deposit accounts Exception procedures
- Proven Information Gathering and Investigation experience
- Problem solving, processing knowledge, attention to detail with a developed sense of urgency
- Demonstrate a high sense of urgency
- Ability to Listen, Understand & Respond in a professional manner at all times and under all situations
- Flexible, adaptable and willing to learn new things
- Ability to multitask and have strong organization and prioritization skills
- Available to work Monday to Friday between 7:00AM to 3:00PM EST
N****ice-to-have
- Solid knowledge of Product, Policies, good working knowledge of RBC Systems
- Working knowledge of applications such cart , IRIS, Sales Platform, Service Platform, On Demand etc
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Job Skills
Additional Job Details
Address:
YORK MILLS CENTRE, 10 YORK MILLS RD:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-25
Application Deadline:
2025-09-02
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.