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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need

people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,

inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,

and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers

and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a

person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to

help support you in your application process.

Tour Guide Leader - Stave Falls Visitor Centre 2026 season

Number of positions: 1 Job Location: Stave Falls Visitor Centre

Employment type: Temporary Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Field

Annual salary: $ 52,700.00 - 57,800.00

What you'll do

• Acts as work leader for the Tour Guides by: providing direction and training; resolving work problems among staff;

supporting the preparation, coordination and delivery of training program; preparing work schedules taking into account

time-off requests and operational requirements; assigning one-off jobs to tour guides based on their skill set and

experience; maintaining time and expense records.

• Performs the same duties as incumbents in the Tour Guide job, and in addition: schedules and books tours; responds to

escalated customer services issues and enquires; identifies and resolves staff and visitor problems, escalating to

management as required.

• Provides consistent information and messaging to Tour Guides. Acts as a resource for Tour Guides by maintaining

knowledge of electrical and generating system history and keeping current on new developments. Stays informed about

local tourist attractions/events and encourages staff to direct visitors to such attractions.

• Supports the day to day operations of the Visitor Centre by: ensuring all audio visual and display equipment is in operating

order and arranging maintenance as required; monitoring security video screens (where available) to ensure both BC Hydro

facility and visitors are safe; responding to emergent maintenance issues such as display repair, emergency clean up,

spills, etc.; ensuring the Visitor Centre is in good working order at season opening and winterized at end of season.

• Contacts established service providers for facility maintenance (plumber, electrician, janitor, etc.) when issues outside of

the normal scheduled service arise. Checks quality of work performed by service providers to ensure work is completed to

acceptable standards. Reports any issues or concerns to the Visitor Centre Manager. May oversee local work contracts.

• Performs a variety of administrative and clerical duties such as: processing invoices for payment; filing correspondence,

reports and manuals; distributing mail; maintaining, compiling and preparing various records and reports such as monthly

reports, survey results; ordering and maintaining stationary supplies.

• Performs duties of a minor nature, related to the above duties, which do not affect the rating of the job.

What you bring

• Completion of high school, plus experience in customer service, public speaking, giving presentations and/or leading

groups, as well as experience as a supervisor or work leader.

• The successful candidate will normally have previous experience in the Tour Guide job. Satisfactory performance on the

job requires approximately 3 months (at least one full season to acquire the full range of task experience) to acquire the

additional knowledge/skills necessary to perform the full scope of the job.

What we offer

• A comprehensive benefits package

• Paid vacation days

• A lifetime pension

• Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

What else you should know

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE). http://moveuptogether.ca

• This position is covered under MOU#83 of the Collective Agreement between MoveUp, Local 378 and BC Hydro.

• The Powerhouse at Stave Falls Visitor Centre is located at 31338 Dewdney Trunk Rd, Mission, B.C.

• BC Hydro’s Visitor Centres educate visitors on hydroelectricity, electrical safety, energy conservation, and the regional

history of BC Hydro. As ambassadors for BC Hydro, Tour Guides and Tour Guide Leaders play an important role in

providing a positive educational experience to visitors by leading guided tours, educating visitors on how electricity is

generated, and sharing information on the history of the facility and our current plans and projects.

• Tour Guide Leaders act as work leaders and support the day-to-day operations of the Visitor Centre.

• This is a Full-Time Temporary employment opportunity starting January 6, 2026 and ending October 23, 2026.

• The Visitor Centre is open weekdays, weekends, and holidays during the season. The successful incumbent must be

available to work on weekends and holidays.

• Please note that public transit does not serve this location and Tour Guide Leaders must have reliable transportation.

• Our ideal candidate for the Tour Guide Leader position would have an interest in electricity, customer service, tourism, as

well as a zest for learning and an ability to translate these learnings to our visitors. Familiarity with the local community and

Visitor Centre, as well as an interest in the environment and local history, are considered assets.

• Leadership experience in a customer service or tourism environment, and proficiency in business software including Point

of Sale systems are also considered assets.

• Ideal candidates will have a basic knowledge of the operation, construction practices and systems/equipment involved in a

generating station or will quickly acquire this knowledge upon starting employment.

• Tour Guide Leaders follow a dress code that includes wearing uniform pieces. Information on uniform and dress code

expectations is provided upon hire.

• This position will be posted concurrently.

To learn more about our visitor centres, please visit www.bchydro.com/stavefalls

Working Conditions: Majority of time spent on feet and may be exposed to unpleasant sections and areas within the

generating station.

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,

include your Trades Qualification. This will ensure we have all the necessary information to assess your application without

any delays.

Date Posted: 2025-10-21 Closing Date: 2025-10-28

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