Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?

• Office operation
  • Responsible for the smooth operation of Definity’s Mississauga office.
  • Check for inbound physical mail; ensure the timely distribution of mail to appropriate employees/departments
  • Receive inbound courier shipments; ensure timely distribution of packages to appropriate employees/departments
  • Arrange outbound courier shipments; track shipments when required
  • Basic administrative support (printing, copier, etc.) for employees
  • Order office and coffee supplies; ensure supplies are regularly re-stocked
• Reception, access control, security
  • First point of contact for clients, visiting employees, contractors, etc.
  • Owner of employee and visitor access management at this location – ensure that access to the office is aligned to Definity’s visitor management and access control policies. For example, issuing guest day passes for visiting employees.
  • Assist visitors with checking-in
  • Manage building and parking additions, communicate changes with Corporate Services
• Meeting support
  • Work with Executive Assistants to creatively resolve meeting room constraints/conflicts
  • Occasionally book external meeting rooms (for example at a local hotel) when office meeting facilities cannot meet needs
• Facilities and landlord relations
  • Main on-site liaison with building management for day-to-day building operational items
  • Disseminate building information and notices as provided by building management; ensure that Definity employees are aware of building policies and procedures.
  • Main on-site liaison with Corporate Services Facilities team for office items requiring Head Office support, lease-related items, escalated landlord or employee concerns, etc.
  • Assist Corporate Services Facilities and PMO teams with office projects, renovations, or updates
  • Ensure that office safety and function walk throughs and check lists are completed regularly and on-time; issues escalated to Corporate Services for resolution May be called upon to assist with response coordination during any emergency situations which may arise

What do you bring to the role?

• Minimum 2 years of office experience
• Excellent computer skills and proficient in MS Outlook
• Excellent Organizational skills
• Able to multitask and work effectively in a fast-paced environment
• Professional, friendly, and courteous in all interactions with internal staff and/or external visitors
• High level of comfort dealing with senior level staff
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills
• College or University Degree is an asset Experience in customer service is an asset

Posting Range: $40,200 - $69,400

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@definity.com .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

#LI-Hybrid

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