Salesforce Solution Architect
About the role
Brainhunter is currently seeking the services of a “Salesforce Solution Architect” for a contract opportunity with one of our Valued Clients.
Any specific tools/skillset
Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications. Strong knowledge of AWS services supporting Amazon Connect integrations, including Lambda, API Gateway, EventBridge, IAM, S3, DynamoDB, and CloudWatch. Familiarity with major public cloud providers (AWS, Azure, or GCP); AWS and Salesforce certifications are considered an asset. Experience with technologies such as Java, SQL,.NET, Salesforce Platform, and AWS.
What You Will Bring
Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. Minimum 10 years of experience in complex IT environments, particularly in architecture, application development, and integration. 6+ years of hands-on experience in cloud solution architecture and design, with a strong understanding of Enterprise Design Patterns. Strong experience designing and implementing solutions on the Salesforce platform, including Salesforce Service Cloud. Experience architecting and implementing Amazon Connect contact center solutions, including voice, chat, routing, agent workspace, and omnichannel customer engagement capabilities. Experience designing and supporting integrations between Salesforce Service Cloud Voice (SCV) and Amazon Connect, including CTI integrations, call controls, screen pops, call recording, real-time transcription, and agent experience optimization. Experience designing enterprise integrations using APIs, middleware, event-driven architectures, and microservices. Demonstrated ability to lead and influence technical decisions across multiple teams and priorities. Excellent communication and collaboration skills with both technical and non-technical stakeholders. Expertise in producing clear architecture artifacts (e.g., diagrams, decision records, solution designs, and integration patterns). A preference for simplicity and an ability to challenge technical constraints through iterative and Agile approaches. Strong analytical skills to balance big-picture thinking with attention to detail across a range of contexts. Proven ability to build and maintain stakeholder relationships across geographies, business functions, and vendors. Self-starter with the ability to comfortably operate in ambiguity.
Assets
Experience in financial services, insurance, or a similarly complex and regulated industry. Experience aligning architecture with business goals and IT strategy in collaboration with delivery and infrastructure teams. Leadership experience guiding cross-functional technology teams (BA, Development, QA, Product, and Operations) using best practices and standards. Deep knowledge of Salesforce Service Cloud, Service Cloud Voice (SCV), Case Management, Omni-Channel Routing, Knowledge Management, and Digital Engagement capabilities. Experience integrating Salesforce Service Cloud Voice with Amazon Connect using CTI adapters and supporting AWS services. Experience with customer contact center technologies, including IVR, call routing, workforce optimization, conversational AI, and digital engagement channels. Proficiency with CI/CD tools such as GitLab, Git, Bitbucket, and DevOps pipelines. Familiarity with architecture modeling languages and frameworks (UML, ArchiMate, TOGAF, etc.). Understanding of architecture disciplines across Business, Information (Data), Application, Technology, and Security. Experience with Agile delivery methodologies (Scrum, Kanban) and understanding of Agile principles. Knowledge of continuous architecture and value stream approaches to business solutions.
Role profile description
We are looking to hire a contractor Solution Architect for our Technology Enablement Platform team.
What You Will Do
Architect & Deliver Meaningful Solutions
Design end-to-end solution architectures that align business goals, customer needs, and enterprise strategy. Develop architecture artifacts (diagrams, decision records, models) that clearly define both functional and non-functional requirements. Translate complex business and technology challenges into simple, scalable, and sustainable solutions. Architect customer service and contact center solutions. Collaborate closely with peers to design scalable solutions that accommodate future architectural changes.
Lead Technical Direction
Own the technical vision and solution roadmap in collaboration with Enterprise and Portfolio Architecture. Guide teams through architecturally significant decisions, balancing innovation with practicality. Ensure solutions meet security, reliability, scalability, and performance standards. Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.
Drive Modernization & Innovation
Champion modern architecture patterns (cloud-native, microservices, APIs, event-driven architecture). Identify and introduce emerging technologies and best practices that deliver measurable business value. Continuously improve delivery through automation, reusable components, and platform capabilities. Lead modernization initiatives focused on enhancing customer and advisor experiences through integrated CRM and contact center platforms.
Collaborate & Influence
Partner with business leaders, product owners, engineers, and stakeholders to deliver aligned outcomes. Act as a trusted advisor, communicating complex technical concepts clearly to diverse audiences. Build strong relationships across teams, vendors, and platform partners, including Salesforce and AWS. Collaborate with customer service, operations, and digital teams to optimize customer interaction workflows and experiences.
Elevate Teams & Culture
Foster a high-performing, agile engineering culture. Mentor developers and engineers on architecture, design patterns, integration strategies, and best practices. Promote a mindset of continuous learning, improvement, and accountability.
How to Apply
Online: To apply for this and other suitable exciting opportunities with Brainhunter Systems Ltd., you can apply online through the button on the top right. AI tools may be used for initial screening of applicants. E-mail: Please email Reema at reema.kaur@brainhunter.com with an attached copy of your CV. Brainhunter is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. Brainhunter encourages applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We provide accommodation upon request during the recruitment process; please let the job poster know. We thank all applicants for their interest, however only those candidates selected for Interviews will be contacted.
Not the right fit? Search for Salesforce Solution Architect jobs in Toronto, Ontario, Canada
About Brainhunter Systems Ltd
At Brainhunter - A Digitide company, we believe that great talent management is accomplished by selecting the right people, developing their potential, fueling their enthusiasm and building their commitment to your organization. We connect the right people to the right circumstance, the perfect fit. In business, as in sports, the best teams win. Brainhunter builds exceptional teams!
We focus on our clients' requirements to develop strategic solutions that not only address their current needs, but ensure their continued success. We are proactive and strategic in our overall approach. We look to the future, as opposed to implementing a reactive, just for now solution. We work closely with you to understand your current needs and your long-term goals to develop a customized solution for your organization with the talent and tools you need to win in the marketplace.
. . . we are all about the unstoppable Digital Tidal Wave propelling transformation in the tech space.
Similar Jobs
Salesforce Solution Architect
About the role
Brainhunter is currently seeking the services of a “Salesforce Solution Architect” for a contract opportunity with one of our Valued Clients.
Any specific tools/skillset
Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications. Strong knowledge of AWS services supporting Amazon Connect integrations, including Lambda, API Gateway, EventBridge, IAM, S3, DynamoDB, and CloudWatch. Familiarity with major public cloud providers (AWS, Azure, or GCP); AWS and Salesforce certifications are considered an asset. Experience with technologies such as Java, SQL,.NET, Salesforce Platform, and AWS.
What You Will Bring
Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. Minimum 10 years of experience in complex IT environments, particularly in architecture, application development, and integration. 6+ years of hands-on experience in cloud solution architecture and design, with a strong understanding of Enterprise Design Patterns. Strong experience designing and implementing solutions on the Salesforce platform, including Salesforce Service Cloud. Experience architecting and implementing Amazon Connect contact center solutions, including voice, chat, routing, agent workspace, and omnichannel customer engagement capabilities. Experience designing and supporting integrations between Salesforce Service Cloud Voice (SCV) and Amazon Connect, including CTI integrations, call controls, screen pops, call recording, real-time transcription, and agent experience optimization. Experience designing enterprise integrations using APIs, middleware, event-driven architectures, and microservices. Demonstrated ability to lead and influence technical decisions across multiple teams and priorities. Excellent communication and collaboration skills with both technical and non-technical stakeholders. Expertise in producing clear architecture artifacts (e.g., diagrams, decision records, solution designs, and integration patterns). A preference for simplicity and an ability to challenge technical constraints through iterative and Agile approaches. Strong analytical skills to balance big-picture thinking with attention to detail across a range of contexts. Proven ability to build and maintain stakeholder relationships across geographies, business functions, and vendors. Self-starter with the ability to comfortably operate in ambiguity.
Assets
Experience in financial services, insurance, or a similarly complex and regulated industry. Experience aligning architecture with business goals and IT strategy in collaboration with delivery and infrastructure teams. Leadership experience guiding cross-functional technology teams (BA, Development, QA, Product, and Operations) using best practices and standards. Deep knowledge of Salesforce Service Cloud, Service Cloud Voice (SCV), Case Management, Omni-Channel Routing, Knowledge Management, and Digital Engagement capabilities. Experience integrating Salesforce Service Cloud Voice with Amazon Connect using CTI adapters and supporting AWS services. Experience with customer contact center technologies, including IVR, call routing, workforce optimization, conversational AI, and digital engagement channels. Proficiency with CI/CD tools such as GitLab, Git, Bitbucket, and DevOps pipelines. Familiarity with architecture modeling languages and frameworks (UML, ArchiMate, TOGAF, etc.). Understanding of architecture disciplines across Business, Information (Data), Application, Technology, and Security. Experience with Agile delivery methodologies (Scrum, Kanban) and understanding of Agile principles. Knowledge of continuous architecture and value stream approaches to business solutions.
Role profile description
We are looking to hire a contractor Solution Architect for our Technology Enablement Platform team.
What You Will Do
Architect & Deliver Meaningful Solutions
Design end-to-end solution architectures that align business goals, customer needs, and enterprise strategy. Develop architecture artifacts (diagrams, decision records, models) that clearly define both functional and non-functional requirements. Translate complex business and technology challenges into simple, scalable, and sustainable solutions. Architect customer service and contact center solutions. Collaborate closely with peers to design scalable solutions that accommodate future architectural changes.
Lead Technical Direction
Own the technical vision and solution roadmap in collaboration with Enterprise and Portfolio Architecture. Guide teams through architecturally significant decisions, balancing innovation with practicality. Ensure solutions meet security, reliability, scalability, and performance standards. Define integration patterns and best practices for Salesforce, Amazon Connect, and enterprise applications.
Drive Modernization & Innovation
Champion modern architecture patterns (cloud-native, microservices, APIs, event-driven architecture). Identify and introduce emerging technologies and best practices that deliver measurable business value. Continuously improve delivery through automation, reusable components, and platform capabilities. Lead modernization initiatives focused on enhancing customer and advisor experiences through integrated CRM and contact center platforms.
Collaborate & Influence
Partner with business leaders, product owners, engineers, and stakeholders to deliver aligned outcomes. Act as a trusted advisor, communicating complex technical concepts clearly to diverse audiences. Build strong relationships across teams, vendors, and platform partners, including Salesforce and AWS. Collaborate with customer service, operations, and digital teams to optimize customer interaction workflows and experiences.
Elevate Teams & Culture
Foster a high-performing, agile engineering culture. Mentor developers and engineers on architecture, design patterns, integration strategies, and best practices. Promote a mindset of continuous learning, improvement, and accountability.
How to Apply
Online: To apply for this and other suitable exciting opportunities with Brainhunter Systems Ltd., you can apply online through the button on the top right. AI tools may be used for initial screening of applicants. E-mail: Please email Reema at reema.kaur@brainhunter.com with an attached copy of your CV. Brainhunter is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. Brainhunter encourages applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. We provide accommodation upon request during the recruitment process; please let the job poster know. We thank all applicants for their interest, however only those candidates selected for Interviews will be contacted.
Not the right fit? Search for Salesforce Solution Architect jobs in Toronto, Ontario, Canada
About Brainhunter Systems Ltd
At Brainhunter - A Digitide company, we believe that great talent management is accomplished by selecting the right people, developing their potential, fueling their enthusiasm and building their commitment to your organization. We connect the right people to the right circumstance, the perfect fit. In business, as in sports, the best teams win. Brainhunter builds exceptional teams!
We focus on our clients' requirements to develop strategic solutions that not only address their current needs, but ensure their continued success. We are proactive and strategic in our overall approach. We look to the future, as opposed to implementing a reactive, just for now solution. We work closely with you to understand your current needs and your long-term goals to develop a customized solution for your organization with the talent and tools you need to win in the marketplace.
. . . we are all about the unstoppable Digital Tidal Wave propelling transformation in the tech space.