Lead Healthcare Technology Management
Top Benefits
About the role
Join us in pioneering breakthroughs in healthcare. For everyone. Everyw Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Come and join our Canadian Enterprise Services (ES) team as Lead Healthcare Technology Management . In this role, you will apply your sales expertise, market knowledge, and understanding of the Siemens portfolio to develop long-term, strategic partnerships with healthcare organizations.
This position will be based in Toronto and will work in close collaboration with the Enterprise Services Canada team to deliver a coordinated and customer-focused approach across Canada.
Position Overview
The Lead Healthcare Technology Management is responsible for cross-organizational alignment, operational success and overall HTM customer satisfaction. This role reports to the Head of ES Canada for Siemens Healthineers.
This is a key leadership role designed to build and maintain high levels of customer satisfaction through alignment of internal resources to deliver an exceptional customer experience. In this role, the Lead Healthcare Technology Management will be responsible for working with Business Development Managers and Solutions Architects to position HTM solutions for new business as well as for developing and tracking key performance indicators for Siemens HTM accounts. Key performance indicators will be focused on, but not limited to, customer satisfaction, margin performance, areas of continuous improvement, and deployment of effective countermeasures.
This individual must demonstrate the ability to develop high-level service delivery strategies, effectively communicate across multiple departments and ensure execution of strategic and tactical initiatives.
Responsibilities:
The Lead Healthcare Technology Management will be responsible for developing collaborative relationships with strategic accounts focused on elements of customer service delivery. The Lead Healthcare Technology Management will work cross-organizationally to ensure Siemens provides a world class customer experience.
Key Areas of Focus:
- Partner and collaborate with ES BDM and ES SA and Siemens Healthineers business areas to develop strategic HTM partnerships.
- Partner and collaborate with MES and HTM operations delivery organizations and Siemens Healthineers business areas to develop seamless HTM operations delivery.
- Collaborate with account communities to ensure complete awareness of current events
- Facilitate QBR – identify key internal and customer team members to participate
- Assist with service-related escalations as required
- Meet/Exceed customer satisfaction targets
- Work closely with Sales, Finance and Operations partners
Required Knowledge/Skills, Education, and Experience:
- Documented experience working with matrix management structure.
- Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies.
- Bachelor’s degree required; MBA preferred.
- 15+ years of HTM/Multi Vendor Service and Operational experience.
- 10+ years of Executive Leadership Experience
- Business travel requirement of 25%
- Valid driver’s license
- Clearance to travel domestically and internationally for training purposes (without restrictions)
- Must have a valid passport
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everyw Sustainably.
To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada .
The annual base pay for this position is:
Min $129,100 - Max $179,100
Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.
This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.
Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com . Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here .
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
About Varian, a Siemens Healthineers Company
Imagine a world without fear of cancer. We do, every day. Varian, a Siemens Healthineers Company, is the world’s leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.
Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.
At Varian, we believe a diverse and inclusive workplace is the catalyst for innovation and advancement in cancer care. That's why we work hard to create an environment that truly inspires all of our employees around the globe. Together, we foster personal growth, reward ingenuity, celebrate diversity, and build an inclusive community where everyone can belong. We value different perspectives and treat everyone with dignity, respect, and equity.
We bring together the world's best talent to realize our vision of a world without fear of cancer. We work passionately to develop and deliver easy-to-use, efficient oncology solutions and push the boundaries of what’s possible in healthcare to help improve the quality of outcomes, enable access to care, advance cancer treatment, and accelerate the path from diagnosis, to therapy, to survivorship. Because for cancer patients everywhere, their fight is our fight.
When you join Varian, you become part of a global network of innovative and inspired minds working together to pioneer breakthroughs in healthcare. For everyone. Everywhere.
Lead Healthcare Technology Management
Top Benefits
About the role
Join us in pioneering breakthroughs in healthcare. For everyone. Everyw Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Come and join our Canadian Enterprise Services (ES) team as Lead Healthcare Technology Management . In this role, you will apply your sales expertise, market knowledge, and understanding of the Siemens portfolio to develop long-term, strategic partnerships with healthcare organizations.
This position will be based in Toronto and will work in close collaboration with the Enterprise Services Canada team to deliver a coordinated and customer-focused approach across Canada.
Position Overview
The Lead Healthcare Technology Management is responsible for cross-organizational alignment, operational success and overall HTM customer satisfaction. This role reports to the Head of ES Canada for Siemens Healthineers.
This is a key leadership role designed to build and maintain high levels of customer satisfaction through alignment of internal resources to deliver an exceptional customer experience. In this role, the Lead Healthcare Technology Management will be responsible for working with Business Development Managers and Solutions Architects to position HTM solutions for new business as well as for developing and tracking key performance indicators for Siemens HTM accounts. Key performance indicators will be focused on, but not limited to, customer satisfaction, margin performance, areas of continuous improvement, and deployment of effective countermeasures.
This individual must demonstrate the ability to develop high-level service delivery strategies, effectively communicate across multiple departments and ensure execution of strategic and tactical initiatives.
Responsibilities:
The Lead Healthcare Technology Management will be responsible for developing collaborative relationships with strategic accounts focused on elements of customer service delivery. The Lead Healthcare Technology Management will work cross-organizationally to ensure Siemens provides a world class customer experience.
Key Areas of Focus:
- Partner and collaborate with ES BDM and ES SA and Siemens Healthineers business areas to develop strategic HTM partnerships.
- Partner and collaborate with MES and HTM operations delivery organizations and Siemens Healthineers business areas to develop seamless HTM operations delivery.
- Collaborate with account communities to ensure complete awareness of current events
- Facilitate QBR – identify key internal and customer team members to participate
- Assist with service-related escalations as required
- Meet/Exceed customer satisfaction targets
- Work closely with Sales, Finance and Operations partners
Required Knowledge/Skills, Education, and Experience:
- Documented experience working with matrix management structure.
- Excellent communication skills, both written and oral, with the ability to represent the organization externally across a wide range of stakeholders and constituencies.
- Bachelor’s degree required; MBA preferred.
- 15+ years of HTM/Multi Vendor Service and Operational experience.
- 10+ years of Executive Leadership Experience
- Business travel requirement of 25%
- Valid driver’s license
- Clearance to travel domestically and internationally for training purposes (without restrictions)
- Must have a valid passport
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everyw Sustainably.
To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada .
The annual base pay for this position is:
Min $129,100 - Max $179,100
Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay.
This information is provided per the required laws and regulations. Base pay information is based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.
Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here . If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com . Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
By submitting personal information to Siemens Healthineers or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Notice here .
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
About Varian, a Siemens Healthineers Company
Imagine a world without fear of cancer. We do, every day. Varian, a Siemens Healthineers Company, is the world’s leading manufacturer of medical devices and software for treating and managing cancer. For more than 70 years, we have developed, built, and delivered innovative cancer care technologies and solutions for our clinical partners around the globe to help them treat millions of patients each year.
Taking an Intelligent Cancer Care approach, we are harnessing advanced technologies like artificial intelligence, machine learning, and data analytics to advance cancer treatment and expand access to care to help patients become survivors.
At Varian, we believe a diverse and inclusive workplace is the catalyst for innovation and advancement in cancer care. That's why we work hard to create an environment that truly inspires all of our employees around the globe. Together, we foster personal growth, reward ingenuity, celebrate diversity, and build an inclusive community where everyone can belong. We value different perspectives and treat everyone with dignity, respect, and equity.
We bring together the world's best talent to realize our vision of a world without fear of cancer. We work passionately to develop and deliver easy-to-use, efficient oncology solutions and push the boundaries of what’s possible in healthcare to help improve the quality of outcomes, enable access to care, advance cancer treatment, and accelerate the path from diagnosis, to therapy, to survivorship. Because for cancer patients everywhere, their fight is our fight.
When you join Varian, you become part of a global network of innovative and inspired minds working together to pioneer breakthroughs in healthcare. For everyone. Everywhere.