Top Benefits
About the role
Description About BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, and more
- 75+ Branches Across North America with U.S. HQ in Dallas, TX
As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!
Responsibilities :
- Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
- Verifying the accuracy of packing slips for orders being processed.
- Quality Control for accuracy of product pulled being on customers’ order.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
- Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
- Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
- May be asked to participate in special projects related to department.
Preferred Qualifications :
- Must be PC literate and familiar with the Internet.
- Ability to interpret policies and procedures.
- Good aptitude in solving customer service issues.
- Exercises professional telephone procedures and e-mail correspondence skills.
- Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
- Multitask oriented.
- Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Operational knowledge of major office equipment.
- Must be available to work Monday - Friday, 8am to 5pm.
- Position reports directly to General Manager.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
Benefits: BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You’ll Also Receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance, including Family, and EFAP
- Virtual Healthcare
- Long-Term Disability Insurance
- Employee and Dependent Life Insurance
- Paid Vacation & Time Off
- Company Matched RRSP Plan
- Employee Referral Bonus
- Tuition Reimbursement
- On-site parking
- Company Recognition Program
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
Qualifications
- Must be PC literate and familiar with the Internet.
- Ability to interpret policies and procedures.
- Good aptitude in solving customer service issues.
- Exercises professional telephone procedures and e-mail correspondence skills.
- Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
- Multitask oriented.
- Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Operational knowledge of major office equipment.
- Must be available to work Monday - Friday, 8am to 5pm.
- Position reports directly to General Manager.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
You’ll Also Receive: Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program
About BearCom Canada
BearCom designs and delivers high-performance wireless voice, video and data communication solutions that boost operating efficiency and increase safety. Whether you need a multi-point wireless network to connect your work teams, an integrated two-way radio system to add productivity across your facility, a bi-directional amplifier to enable communications between first responders, a video surveillance system to protect people and property, or any other wireless solution to improve team collaboration, BearCom can help.
For more than 40 years, BearCom has been serving leading airlines, manufacturing and petrochemical plants, distribution centres, hotels and resorts, construction firms, public safety agencies, schools, and more. In addition, our rentals team supports major sporting events, award shows, conventions, and fairs, as well as the largest music festivals in North America.
BearCom Canada was launched when many of the country’s leading Motorola Solutions and Kenwood two-way radio dealers joined the BearCom family. The following legacy companies form the core of BearCom’s Canadian operations and growth strategies: Vector Communications, Mobile Business Communications, Communications Group Red Deer, Spectrum Communications, and Turris Communications.
BearCom sells, rents, and services two-way radios, radio interoperability systems, IP video surveillance cameras, mesh broadband networks, point-to-point bridges, remote call boxes, WLAN systems, and more. Over 30,000 customers depend on BearCom to keep them connected... everywhere, all the time. When working with BearCom, you’re partnering with a wireless solutions provider who knows your sector, and provides the wireless voice, video, and data solutions you need to be successful.
Top Benefits
About the role
Description About BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40+ Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, and more
- 75+ Branches Across North America with U.S. HQ in Dallas, TX
As a Customer Service Representative, you will provide quality and efficient customer service to all BearCom customers, both external and internal. One centralized front door into BearCom, with the result being to obtain more business from the customer through satisfaction!
Responsibilities :
- Responsible for answering and responding to incoming customer calls/inquiries. Respond to correspondence that may come through via e-mail and/or fax.
- Verifying the accuracy of packing slips for orders being processed.
- Quality Control for accuracy of product pulled being on customers’ order.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status. Often requires extensive research and interaction with various departments to resolve problems.
- Handle shipping and track customer shipments. Work with multiple carriers via phone, internet, etc.
- Performs other general office duties as required. That may include receptionist duties, order entry, collections, or QC checking.
- May be asked to participate in special projects related to department.
Preferred Qualifications :
- Must be PC literate and familiar with the Internet.
- Ability to interpret policies and procedures.
- Good aptitude in solving customer service issues.
- Exercises professional telephone procedures and e-mail correspondence skills.
- Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
- Multitask oriented.
- Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Operational knowledge of major office equipment.
- Must be available to work Monday - Friday, 8am to 5pm.
- Position reports directly to General Manager.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
Benefits: BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training and covers all fees associated with most professional certifications.
You’ll Also Receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance, including Family, and EFAP
- Virtual Healthcare
- Long-Term Disability Insurance
- Employee and Dependent Life Insurance
- Paid Vacation & Time Off
- Company Matched RRSP Plan
- Employee Referral Bonus
- Tuition Reimbursement
- On-site parking
- Company Recognition Program
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.
Qualifications
- Must be PC literate and familiar with the Internet.
- Ability to interpret policies and procedures.
- Good aptitude in solving customer service issues.
- Exercises professional telephone procedures and e-mail correspondence skills.
- Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
- Multitask oriented.
- Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Operational knowledge of major office equipment.
- Must be available to work Monday - Friday, 8am to 5pm.
- Position reports directly to General Manager.
- Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
You’ll Also Receive: Highly Competitive Compensation Medical, Dental, and Vision Insurance, including Family, and EFAP Virtual Healthcare Long-Term Disability Insurance Employee and Dependent Life Insurance Paid Vacation & Time Off Company Matched RRSP Plan Employee Referral Bonus Tuition Reimbursement On-site parking Company Recognition Program
About BearCom Canada
BearCom designs and delivers high-performance wireless voice, video and data communication solutions that boost operating efficiency and increase safety. Whether you need a multi-point wireless network to connect your work teams, an integrated two-way radio system to add productivity across your facility, a bi-directional amplifier to enable communications between first responders, a video surveillance system to protect people and property, or any other wireless solution to improve team collaboration, BearCom can help.
For more than 40 years, BearCom has been serving leading airlines, manufacturing and petrochemical plants, distribution centres, hotels and resorts, construction firms, public safety agencies, schools, and more. In addition, our rentals team supports major sporting events, award shows, conventions, and fairs, as well as the largest music festivals in North America.
BearCom Canada was launched when many of the country’s leading Motorola Solutions and Kenwood two-way radio dealers joined the BearCom family. The following legacy companies form the core of BearCom’s Canadian operations and growth strategies: Vector Communications, Mobile Business Communications, Communications Group Red Deer, Spectrum Communications, and Turris Communications.
BearCom sells, rents, and services two-way radios, radio interoperability systems, IP video surveillance cameras, mesh broadband networks, point-to-point bridges, remote call boxes, WLAN systems, and more. Over 30,000 customers depend on BearCom to keep them connected... everywhere, all the time. When working with BearCom, you’re partnering with a wireless solutions provider who knows your sector, and provides the wireless voice, video, and data solutions you need to be successful.