This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Canada.

This role offers the opportunity to support cutting-edge infrastructure powering the next generation of blockchain applications and digital experiences.

You will work directly with customers to troubleshoot complex technical challenges, improve reliability, and deliver exceptional support experiences.

The position combines technical problem-solving, scripting, infrastructure knowledge, and customer collaboration within a fast-growing technology environment.

You will act as a bridge between customers and engineering teams, transforming real-world issues into actionable improvements.

Working with a globally distributed team, you will help maintain high-performance systems serving billions of requests while continuously improving processes.

This is an ideal opportunity for a technically curious engineer who enjoys debugging, learning new technologies, and taking ownership of customer success.

Accountabilities

Provide technical support to customers by diagnosing, troubleshooting, and resolving issues related to infrastructure, APIs, software integrations, and blockchain applications. Investigate complex technical problems by reproducing issues, writing scripts, analyzing logs, and identifying root causes. Translate customer challenges into actionable insights and collaborate with engineering teams to improve products and services. Support debugging efforts involving Web3 requests, APIs, CLI tools, Linux environments, and custom software integrations. Monitor, document, and track customer issues while ensuring timely communication and effective resolutions. Participate in customer support rotations to better understand user needs and improve overall customer experience. Manage technical workflows involving customer accounts, billing-related requests, refunds, credits, and operational support tasks. Contribute to improving support processes, documentation, internal knowledge sharing, and troubleshooting practices. Proactively identify potential issues and implement solutions before they impact multiple customers.

Requirements

1+ years of experience in a technical support, solutions engineering, or similar customer-facing technical role. Experience working with blockchain technologies, Web3 applications, or equivalent personal projects. Strong scripting skills in one or more programming languages such as Python, Go, Ruby, or Bash. Solid understanding of internet protocols including DNS, TCP/SSL, HTTP, and related networking concepts. Familiarity with blockchain communication standards such as Ethereum JSON-RPC. Experience managing infrastructure as code using tools such as Terraform, Ansible, Salt, Puppet, or Chef. Strong Linux administration skills and experience troubleshooting production environments. Knowledge of monitoring, alerting, and observability tools to maintain system reliability. Ability to debug unfamiliar software, document findings clearly, and communicate technical concepts effectively. Strong ownership mindset, attention to detail, and ability to work independently within a remote team environment. Excellent communication skills with a customer-focused approach and collaborative attitude.

Benefits

Competitive compensation package for Canada-based candidates, including a salary range of approximately CA$104K - CA$130K, with potential equity and bonus opportunities. Estimated on-target earnings (OTE) ranging from approximately CA$114,400 - CA$143,000 CAD. Fully remote work environment with flexibility across supported locations. Opportunity to work on global infrastructure supporting billions of requests and innovative blockchain applications. Equity participation opportunities and performance-based rewards. Competitive benefits designed to support employees across different regions. Culture focused on flexibility, ownership, transparency, and high performance. Opportunity to collaborate with a globally distributed team of engineers and technology professionals. Professional growth opportunities while working with emerging technologies in blockchain and cloud infrastructure.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.