Full Time Security Site Supervisor - Sherway Gardens
Top Benefits
About the role
Paladin Security is Hiring a Security Site Supervisor! Location: 25 The West Mall, Toronto, ON, CA
Schedule: Monday to Friday - 0800 to 1600
Pay Rate: $27.61/hour
Employment Type: Full Time
Overview CF Sherway Gardens is an upscale fashion and lifestyle destination located just west of downtown Toronto at the junction of Hwy. 427 and the QEW. Anchored by Saks Fifth Avenue, The Bay, and Nordstrom, Sherway Gardens features over 200 shops and services, lush indoor gardens, and premium guest amenities.
As the Security Site Supervisor , you will oversee the day-to-day operations of the site's security team, ensuring the safety and comfort of all visitors, tenants, and staff. This role requires strong leadership, communication, and critical thinking to maintain Paladin's high standards of professionalism and customer service.
Responsibilities
- Lead, mentor, schedule, and evaluate mall security officers.
- Monitor and maintain full security coverage across all areas, including entrances, parking lots, and service corridors.
- Oversee incident reporting and investigations involving theft, disturbances, medical emergencies, or trespassing.
- Respond to emergencies and coordinate with external emergency services (police, fire, EMS).
- Conduct or supervise foot, vehicle, and CCTV patrols to detect and deter risks.
- Enforce mall policies, by-laws, and property rules in accordance with applicable laws and acts.
- Collaborate with property management, law enforcement, and tenant representatives to uphold security standards.
- Review and provide feedback on reports, logs, rosters, and incident documentation.
- Lead site training, drills, and team briefings on emergency response and customer service.
- Conduct inspections to identify security and safety concerns and recommend improvements.
- Participate in strategic planning, process improvements, and development of security procedures.
- Act as an escalation point for site-level concerns and ensure team accountability.
Requirements
- Minimum 3-5 years of experience in security operations, with at least 1-2 years in a supervisory or leadership role
- Strong knowledge of security best practices, including emergency response, investigations, loss prevention, and physical security
- Proven ability in conflict resolution and de-escalation techniques
- Strong critical thinking, situational awareness, and decision-making under pressure
- Comfortable with CCTV systems, access control, and security software tools
- Ability to manage multiple priorities and meet tight deadlines
- Valid Ontario Security Guard License
- Valid Standard First Aid & CPR - Level C certification
- Proof of two doses of the COVID-19 vaccine
- Valid G Driver's License
Nice to Have
- Use of Force or MOAB Training
- Advanced knowledge of CCTV systems or access control software
- Additional leadership or emergency management certifications
Benefits
- Health Care
- Dental
- On-the-Job Training
- Growth Opportunities
- Pay Reviews
About Classet
Classet automates the most time-consuming recruiting tasks with voice AI.
Our view is that recruiters provide the highest level of impact to candidates when they spend their time building relationships and helping candidates succeed. Transform your hiring with Classet's AI-powered instant interview solution. Automate screening, schedule effortlessly, and hire top talent faster than ever. Experience the future of recruitment now!
We don't use AI to replace the human touch desperately needed in recruiting - we use AI to augment and accelerate it, while providing a best-in-class candidate experience!
Full Time Security Site Supervisor - Sherway Gardens
Top Benefits
About the role
Paladin Security is Hiring a Security Site Supervisor! Location: 25 The West Mall, Toronto, ON, CA
Schedule: Monday to Friday - 0800 to 1600
Pay Rate: $27.61/hour
Employment Type: Full Time
Overview CF Sherway Gardens is an upscale fashion and lifestyle destination located just west of downtown Toronto at the junction of Hwy. 427 and the QEW. Anchored by Saks Fifth Avenue, The Bay, and Nordstrom, Sherway Gardens features over 200 shops and services, lush indoor gardens, and premium guest amenities.
As the Security Site Supervisor , you will oversee the day-to-day operations of the site's security team, ensuring the safety and comfort of all visitors, tenants, and staff. This role requires strong leadership, communication, and critical thinking to maintain Paladin's high standards of professionalism and customer service.
Responsibilities
- Lead, mentor, schedule, and evaluate mall security officers.
- Monitor and maintain full security coverage across all areas, including entrances, parking lots, and service corridors.
- Oversee incident reporting and investigations involving theft, disturbances, medical emergencies, or trespassing.
- Respond to emergencies and coordinate with external emergency services (police, fire, EMS).
- Conduct or supervise foot, vehicle, and CCTV patrols to detect and deter risks.
- Enforce mall policies, by-laws, and property rules in accordance with applicable laws and acts.
- Collaborate with property management, law enforcement, and tenant representatives to uphold security standards.
- Review and provide feedback on reports, logs, rosters, and incident documentation.
- Lead site training, drills, and team briefings on emergency response and customer service.
- Conduct inspections to identify security and safety concerns and recommend improvements.
- Participate in strategic planning, process improvements, and development of security procedures.
- Act as an escalation point for site-level concerns and ensure team accountability.
Requirements
- Minimum 3-5 years of experience in security operations, with at least 1-2 years in a supervisory or leadership role
- Strong knowledge of security best practices, including emergency response, investigations, loss prevention, and physical security
- Proven ability in conflict resolution and de-escalation techniques
- Strong critical thinking, situational awareness, and decision-making under pressure
- Comfortable with CCTV systems, access control, and security software tools
- Ability to manage multiple priorities and meet tight deadlines
- Valid Ontario Security Guard License
- Valid Standard First Aid & CPR - Level C certification
- Proof of two doses of the COVID-19 vaccine
- Valid G Driver's License
Nice to Have
- Use of Force or MOAB Training
- Advanced knowledge of CCTV systems or access control software
- Additional leadership or emergency management certifications
Benefits
- Health Care
- Dental
- On-the-Job Training
- Growth Opportunities
- Pay Reviews
About Classet
Classet automates the most time-consuming recruiting tasks with voice AI.
Our view is that recruiters provide the highest level of impact to candidates when they spend their time building relationships and helping candidates succeed. Transform your hiring with Classet's AI-powered instant interview solution. Automate screening, schedule effortlessly, and hire top talent faster than ever. Experience the future of recruitment now!
We don't use AI to replace the human touch desperately needed in recruiting - we use AI to augment and accelerate it, while providing a best-in-class candidate experience!