Rentco's Tool Shed (a division of Rentco Equipment Ltd.) is a local company that has been servicing Grande Prairie and the Peace Country for over 60 years. They provide the tools and equipment to complete home-owner repairs and maintenance. Rentco's Tool Shed is also a "go-to" place in Grande Prairie for event rentals, permanent holiday lighting, and Stihl and Husqvarna tools.

We are currently looking for a full-time Customer Service Representative based out of our Grande Prairie Tool Shed. This position will primarily spend most of the time (60%) working on front counter and the remainder of the time working in the back shop.

As the Customer Service Representative, you are responsible for:

• Assisting customers in-store and over the phone by providing information about our equipment and stock
• Processing customer rentals and purchases
• Maintaining a high level of product and service knowledge
• Participating in merchandizing and promotional activities
• Preparing detailed invoices and customer statements
• Creating work orders for damaged or deficient equipment
• Verifying received shipments by checking order against shipping documents and notifying Manager of any discrepancies and omissions
• Keeping shelf selection areas stocked and clean and orderly
• Accurately and efficiently preparing rental equipment for customers
• Testing equipment and showing customers how to operate equipment as required
• Overseeing the secure and accurate loading and unloading of equipment
• Performing routine checks on rental equipment to ensure it is safe and in good working order using the rental tagging system
• Inspecting returned equipment for damages and reporting any damages to counter staff immediately
• Ensuring that the yard and shop is neat, organized, and safe by putting equipment in proper locations and ensuring that debris and snow is cleared
• Preparing records of incoming, outgoing, or damaged equipment as required per Rentco procedures
• Washing and fuel equipment, including the washing of event rentals

You have the following knowledge, skills, and abilities:

• Ability to work Monday to Friday from either 8-5 or 9-6 and on a Saturday rotation with increased hours, including Sundays during the spring and summer
• Intermediate computer skills, including programs Microsoft Excel and Outlook, and the ability to learn our internal software
• Ability to work efficiently both independently and as a part of a team
• Ability to communicate in writing and perform basic mathematical calculations
• Ability to operate material handling equipment, including forklifts and skid steers
• Ability to lift up to 50lbs.
• Excellent time management, organizational, and prioritizing skills
• Excellent verbal communication skills
• Strong work ethic and a positive team attitude

Rentco’s Tool Shed offers you:

• Competitive wages (This position pays $20.00 to $22.00/hr.)
• Comprehensive benefits
• RRSP/DPSP program
• Stable, year-round employment
• Employee discount and free rentals
• Promote from within policy
• Employee referral bonus
• Fantastic team to work with
• Monthly cake days to celebrate birthdays and work anniversaries

You're busy—and we get that! To save time, ensure a great fit from the start, and make sure your resume reaches the right person, please apply online through our careers page and complete the screening questions.

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