Top Benefits
About the role
The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 48 Canadian Brewhouses, 1 Canadian Icehouse, 5 Banquet Bars (second restaurant concept), 40 Plantlife Cannabis dispensaries, 5 Ribeye Butcher Shops, and will soon be opening The Italian Bakery's Tesoro!
As the IT Operations Specialist, you will be responsible for building and maintaining robust, industry best-practice IT systems. You will focus on ensuring high availability and performance across our infrastructure while constantly looking for new ways to secure and improve existing environments. You will also resolve escalated service desk requests from employees at our stores and our Edmonton Head Office.
Reporting directly to the Director of IT, you will complete exciting technical projects across Canada and ensure that service requests are handled in a timely manner, working with internal and external support when needed.
Core Responsibilities
-
Network & Server Management:
- Plan, configure, and deploy Meraki firewalls, switches, and access points.
- Configure Dell servers with RAID arrays to run Microsoft Hyper-V. Experience with clustered Hyper-V deployments and Storage Spaces Direct (S2D) is a plus.
- Complete network retrofits of aging hardware at restaurant locations, which may require some after-hours work.
- Create wireless access point maps for new restaurant builds and collaborate with the construction team to ensure IT infrastructure requirements are met.
-
System Operations & Automation:
- Remotely monitor and manage 1400+ physical/virtual POS systems, servers, and workstations by improving alerting and automated remediation.
- Manage and deploy a large volume of Windows virtual machines, maintaining a gold image and utilizing automation (e.g., PowerShell scripting) to build new POS systems.
- Manage a fleet of 900 Apple iPads using Meraki MDM and Apple Business Manager.
-
Technical Support & Maintenance:
- Provide Tier 2 assistance to stores and act as an escalation point for complex technical issues.
- Remotely diagnose and resolve Network and POS issues across all locations in Canada.
- Re-image and attempt hardware repairs on Micros Oracle POS workstations and iPads.
- Support Micros Simphony hardware, software, and backend systems.
- Install, modify, and repair computer hardware and software.
- Provide basic preliminary support for AV systems before escalating to third-party support.
- Maintain accurate and up-to-date documentation of all systems and software.
-
General Duties:
- Travel across Canada for projects and regularly visit store locations throughout the Edmonton area.
- Identify opportunities to improve existing infrastructure and present them to the Director of IT.
- Participate in the on-call IT Emergency rotation (approximately one week a month).
- Maintain accurate and up-to-date timesheets and attend team meetings as required.
Required Skills and Experience
-
Post-secondary training in Network Administration or Computer Systems Administration.
-
5+ years of experience in a hands-on systems administration or IT operations role.
-
Demonstrated experience designing and implementing new networks and replacing old ones.
-
Advanced knowledge of networking technologies (DNS, DHCP, TCP/IP, VLANs, Switching and Routing, Wifi, etc.).
-
Experience managing and working with the following technologies:
- Windows Server 2019, 2022
- Microsoft Hyper-V, Dell Servers, and RAID Array Management
- PowerShell Scripting and Infrastructure automation
- Microsoft Device Imaging and deployment
- Meraki Networks (Switches, Firewalls, Access Points) and Meraki MDM
- Google Workspace Administration
- Windows 7 & 10, Mac OS, Square Readers, Pagerduty, and Jira Service Desk Administration
-
A valid Class 5 driver's license is required.
-
Comfortable mounting networking equipment and using power tools on a construction site.
-
Experience in a retail or hospitality POS-based environment is an asset.
-
Experience working with AV systems (TVs, Microphones, Cable boxes, Speakers) is an asset.
These are some of the great benefits of joining our team!
- Flexible Hours
- Advancement Opportunities
- Benefit packages
- Staff Discount
- Lifelong Friendships
If you are a dynamic and self-motivated individual who excels in both independent and team settings, we invite you to join us on our journey of growth and success! Apply today to make a meaningful impact and help shape the future of our business.
c2P4J3Tk9q
About The Canadian Brewhouse
Let us introduce ourselves and get to know each other!
The Canadian Brewhouse started in Alberta in 2002 with one location that has since grown to 42! Nineteen of our locations are in Alberta, including; the Edmonton area, Grande Prairie, Lloydminster, Red Deer, Camrose, Fort McMurray, Calgary, Okotoks, Airdrie and Cochrane! We also have locations in Regina and Saskatoon, Saskatchewan, and Winnipeg, Manitoba!
We opened our first Canadian Brewhouse & Grill location in Kelowna, British Columbia in 2015, and are continuing to expand in BC. Our Abbotsford location opened in 2016, and Prince George, Fort Saint John & Richmond opened in 2017. In fact, The Canadian Brewhouse, and The Canadian Brewhouse & Grill will be growing for many years to come.
Our one-of-a-kind Canadian themed sports bar & grill has an extensive menu of appetizers, entrees, drinks and amazing specials every night of the week.
You’ll note our Canadian decor starts right when you walk up to our huge Inuksuk at our doors and continues throughout the restaurant in a “cheeky” Canadian fashion.
We promise, when you come to The Canadian Brewhouse, you’ll instantly feel at home, because our house is your house…only we have way more TVs! You won’t find a better selection of screens anywhere for the sports you love! We even provide tabletop speakers for those nights when multiple sports and teams are playing.
We also believe being part of a community means giving back. We’ve been raising funds for various charities through events and fundraisers for over 10 years. Charities like The Stollery Children’s Hospital Foundation, Breast Cancer Research, Prostate Cancer (Movember) and many local initiatives that are important to our neighbours in various communities.
Our people are the real success of our company. If you're interested in being a part of the Brew crew, visit us at http://thecanadianbrewhouse.com/work-with-us/ and fill out an application today!
Our house is your house, The Canadian Brewhouse
Top Benefits
About the role
The Canadian Brewhouse opened its first restaurant in 2001, in Edmonton, Alberta. By adding awesome talent to our team, serious dedication and persistence, and keeping the guest in mind, we’ve grown to 48 Canadian Brewhouses, 1 Canadian Icehouse, 5 Banquet Bars (second restaurant concept), 40 Plantlife Cannabis dispensaries, 5 Ribeye Butcher Shops, and will soon be opening The Italian Bakery's Tesoro!
As the IT Operations Specialist, you will be responsible for building and maintaining robust, industry best-practice IT systems. You will focus on ensuring high availability and performance across our infrastructure while constantly looking for new ways to secure and improve existing environments. You will also resolve escalated service desk requests from employees at our stores and our Edmonton Head Office.
Reporting directly to the Director of IT, you will complete exciting technical projects across Canada and ensure that service requests are handled in a timely manner, working with internal and external support when needed.
Core Responsibilities
-
Network & Server Management:
- Plan, configure, and deploy Meraki firewalls, switches, and access points.
- Configure Dell servers with RAID arrays to run Microsoft Hyper-V. Experience with clustered Hyper-V deployments and Storage Spaces Direct (S2D) is a plus.
- Complete network retrofits of aging hardware at restaurant locations, which may require some after-hours work.
- Create wireless access point maps for new restaurant builds and collaborate with the construction team to ensure IT infrastructure requirements are met.
-
System Operations & Automation:
- Remotely monitor and manage 1400+ physical/virtual POS systems, servers, and workstations by improving alerting and automated remediation.
- Manage and deploy a large volume of Windows virtual machines, maintaining a gold image and utilizing automation (e.g., PowerShell scripting) to build new POS systems.
- Manage a fleet of 900 Apple iPads using Meraki MDM and Apple Business Manager.
-
Technical Support & Maintenance:
- Provide Tier 2 assistance to stores and act as an escalation point for complex technical issues.
- Remotely diagnose and resolve Network and POS issues across all locations in Canada.
- Re-image and attempt hardware repairs on Micros Oracle POS workstations and iPads.
- Support Micros Simphony hardware, software, and backend systems.
- Install, modify, and repair computer hardware and software.
- Provide basic preliminary support for AV systems before escalating to third-party support.
- Maintain accurate and up-to-date documentation of all systems and software.
-
General Duties:
- Travel across Canada for projects and regularly visit store locations throughout the Edmonton area.
- Identify opportunities to improve existing infrastructure and present them to the Director of IT.
- Participate in the on-call IT Emergency rotation (approximately one week a month).
- Maintain accurate and up-to-date timesheets and attend team meetings as required.
Required Skills and Experience
-
Post-secondary training in Network Administration or Computer Systems Administration.
-
5+ years of experience in a hands-on systems administration or IT operations role.
-
Demonstrated experience designing and implementing new networks and replacing old ones.
-
Advanced knowledge of networking technologies (DNS, DHCP, TCP/IP, VLANs, Switching and Routing, Wifi, etc.).
-
Experience managing and working with the following technologies:
- Windows Server 2019, 2022
- Microsoft Hyper-V, Dell Servers, and RAID Array Management
- PowerShell Scripting and Infrastructure automation
- Microsoft Device Imaging and deployment
- Meraki Networks (Switches, Firewalls, Access Points) and Meraki MDM
- Google Workspace Administration
- Windows 7 & 10, Mac OS, Square Readers, Pagerduty, and Jira Service Desk Administration
-
A valid Class 5 driver's license is required.
-
Comfortable mounting networking equipment and using power tools on a construction site.
-
Experience in a retail or hospitality POS-based environment is an asset.
-
Experience working with AV systems (TVs, Microphones, Cable boxes, Speakers) is an asset.
These are some of the great benefits of joining our team!
- Flexible Hours
- Advancement Opportunities
- Benefit packages
- Staff Discount
- Lifelong Friendships
If you are a dynamic and self-motivated individual who excels in both independent and team settings, we invite you to join us on our journey of growth and success! Apply today to make a meaningful impact and help shape the future of our business.
c2P4J3Tk9q
About The Canadian Brewhouse
Let us introduce ourselves and get to know each other!
The Canadian Brewhouse started in Alberta in 2002 with one location that has since grown to 42! Nineteen of our locations are in Alberta, including; the Edmonton area, Grande Prairie, Lloydminster, Red Deer, Camrose, Fort McMurray, Calgary, Okotoks, Airdrie and Cochrane! We also have locations in Regina and Saskatoon, Saskatchewan, and Winnipeg, Manitoba!
We opened our first Canadian Brewhouse & Grill location in Kelowna, British Columbia in 2015, and are continuing to expand in BC. Our Abbotsford location opened in 2016, and Prince George, Fort Saint John & Richmond opened in 2017. In fact, The Canadian Brewhouse, and The Canadian Brewhouse & Grill will be growing for many years to come.
Our one-of-a-kind Canadian themed sports bar & grill has an extensive menu of appetizers, entrees, drinks and amazing specials every night of the week.
You’ll note our Canadian decor starts right when you walk up to our huge Inuksuk at our doors and continues throughout the restaurant in a “cheeky” Canadian fashion.
We promise, when you come to The Canadian Brewhouse, you’ll instantly feel at home, because our house is your house…only we have way more TVs! You won’t find a better selection of screens anywhere for the sports you love! We even provide tabletop speakers for those nights when multiple sports and teams are playing.
We also believe being part of a community means giving back. We’ve been raising funds for various charities through events and fundraisers for over 10 years. Charities like The Stollery Children’s Hospital Foundation, Breast Cancer Research, Prostate Cancer (Movember) and many local initiatives that are important to our neighbours in various communities.
Our people are the real success of our company. If you're interested in being a part of the Brew crew, visit us at http://thecanadianbrewhouse.com/work-with-us/ and fill out an application today!
Our house is your house, The Canadian Brewhouse