Project Coordinator – Technology Implementation | Project Administration | Stakeholder Coordination | Change Management Job Description Position Summary The Project Coordinator will support the implementation of enterprise technology solutions across multiple locations. Working closely with Project Management, Implementation, Change Management, and Vendor teams, this role is responsible for coordinating project activities, supporting readiness activities, managing communications, maintaining project documentation, and ensuring successful system deployment. This is a highly collaborative role that requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced project environment.

Key Responsibilities

Project Coordination & Readiness

• Act as the primary coordinator for project-related inquiries and support requests.
• Manage project communications, respond to general inquiries, and escalate issues to appropriate teams.
• Support business locations with pre-go-live readiness activities and post-go-live inquiries.
• Assist business users and management teams with implementation-related questions throughout the rollout.
• Conduct readiness checks to ensure all required activities are completed before deployment.

Communications & Stakeholder Engagement

• Execute communications supporting each phase of the implementation.
• Coordinate and distribute implementation communications, including readiness activities, milestone updates, schedule changes, and deployment information.
• Schedule and coordinate invitations for project meetings, training sessions, and implementation activities.
• Track communication distribution and stakeholder acknowledgements to ensure engagement and readiness.

Implementation & Vendor Coordination

• Coordinate implementation activities between business locations, internal project teams, and external vendors.
• Support scheduling and coordination of:
• Technology installations
• Site preparation activities
• Infrastructure modifications
• Security requirements during implementation
• Operational adjustments required for deployment
• Ensure teams are informed of upcoming activities and understand their responsibilities before implementation.

Project Administration

• Maintain project schedules, implementation trackers, and project documentation.
• Update and maintain project portals, user guides, reference materials, and communication documents.
• Manage document libraries and implementation checklists.
• Track project readiness, completion of milestones, and outstanding action items.
• Coordinate updates to implementation documentation with project teams and vendors.

Go-Live Support

• Support business locations during deployment activities.
• Participate in implementation support calls and assist with issue tracking and escalation.
• Coordinate with technical, operational, and vendor teams to resolve implementation issues.
• Assist with troubleshooting during the stabilization period following implementation.

Operational & Project Support

• Support Project Managers and Implementation Leads with rollout coordination activities.
• Coordinate vendor documentation and administrative processes.
• Respond to operational inquiries and escalate risks or issues as required.
• Participate in regular project meetings, provide implementation updates, and support issue resolution.

Qualifications

• 2–5 years of experience in project coordination, project administration, or implementation support.
• Experience supporting large-scale technology implementations or operational change initiatives.
• Excellent organizational skills with the ability to coordinate multiple activities simultaneously.
• Strong written and verbal communication skills.
• Experience working with cross-functional teams and external vendors.
• Proficiency with Microsoft Office Suite including Excel, Word, Outlook, PowerPoint, and Microsoft Teams.
• Strong attention to detail and documentation skills.
• Ability to work independently while managing competing priorities in a dynamic environment.
• Bilingual (French and English) is considered an asset.
• Experience in healthcare, retail operations, enterprise software implementations, or similar environments is an asset.

Preferred Experience

• Experience supporting ERP, healthcare technology, retail technology deployments, or multi-site implementations.
• Familiarity with change management, implementation planning, and coordinating cross-functional project teams.