Job Purpose:
The Support Analyst is responsible to provide technical support to NSSL’s internal and external clients.

Main Responsibilities:

• Provide first-line support for hardware, software, and user issues (Windows, Microsoft 365, and Android).
• Manage IT inventory: track assets, maintain records of issued equipment, and ensure proper lifecycle management.
• Enforce IT and security policies, ensuring end-user compliance with company standards.
• Support onboarding/offboarding processes: prepare accounts, devices, and access for new and departing users.
• Maintain and configure mobile devices through our MDM platform (MobileIron).
• Assist with user account management, email setup, and permissions within Microsoft 365 Admin Center and Active Directory.
• Troubleshoot network connectivity, printing, and peripheral issues as needed.
• Support IT projects and deployments as assigned by the Infrastructure & Deployment Manager.
• Document procedures, incidents, and resolutions in the IT ticketing system.
• Some minor building maintenance duties
• Other duties as required.
• In Office Monday to Friday 12pm to 8pm

Qualifications:

• Exceptional customer service and interpersonal skills, with a focus on rapport-building
• Ability to clearly communicate over email and phone
• Ability to enforce IT standards and communicate policy expectations clearly.
• 2 years of experience of related customer service
• Skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software).
• Excellent troubleshooting, documentation, and customer service skills.
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Knowledge of system administration, network, and operating system hardening techniques.
• Experience working with MS365, Google Enterprise, Android and Mobile Device management an asset.
• Strong organizational skills, with attention to detail in asset and inventory management.
• Experience working in a team-oriented, collaborative environment.
• A college diploma or university degree in the field of computer science or equivalent experience is an asset.
• Warehouse/distribution/logistics/transportation experience is an asset

Apply now to join a Great, Dynamic, and supportive team.

EQUAL OPPORTUNITY EMPLOYER

Equal Employment Opportunity has been, and will continue to be, a fundamental principle of NSSLs, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Upon Request, NSSL will provide accommodation to a job applicant with a disability during its recruitment, assessment and selection process.