Job Description Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. We are looking for people who want to embark on a career journey where you are satisfied at work, and you are using your skills to create a positive impact.

Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer. At GM Financial, our collections team partners with customers to customize a payment plan through an engaging and unique service experience.

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

Responsibilities In This Role You Will:

• Make outbound contact attempts to customers, insurance brokers and insurance companies to confirm insurance coverage and collect policies within company guidelines.
• Respond to inbound calls and written correspondence related to insurance policy issues and confirmation from customers, dealers, insurance brokers and insurance companies.
• Audit for accuracy and completeness of insurance policies coverages to ensure they meet minimum contractual/coverage requirements. Liaise with third party vendor to update, correct and accurately reflect insurance tracking status on accounts assigned for follow-up.
• Review reports identifying province/name changes and follow up for new registrations and insurance policies to ensure insurance coverage requirements.
• Prepare miscellaneous authorization letters (storage, out of country) as required/requested within procedural guidelines. Respond to customer and dealer inquiries regarding insurance coverage in a timely and efficient manner.
• Make recommendations on escalated/unresolved files, including but not limited to repossession once all efforts for resolution have been exhausted.
• Counseling – providing customers with options when trying to resolve difficult files - Frequently.

Qualifications 

What makes you a dream candidate?

• Comprehensive understanding of a range of services, processes, procedures, systems and concepts related to leasing and insurance.
• Ability to organize, prioritize and manage a large workload for optimum efficiency.
• Demonstrated attention to detail and the ability to prioritize workload to meet department objectives efficiently
• Proven ability to work cooperatively with peers and managers to bring accounts to favorable resolution while building a positive work environment
• Detailed knowledge of contractural and security agreements
• Understands and complies with regulatory requirements in all jurisdictions
• Excellent verbal, written and interpersonal skills
• Advanced understanding of vehicle insurance policy coverages

Experience

• Minimum 1 year work related experience in professional collections, customer service, insurance tracking or other auto industry related work experience.
• Advanced knowledge MS Office suite of products
• Previous experience in a call center environment
• High school diploma required

What We Offer

• Excellent Health, Vision and Dental Benefits
• Company Match program for RRSP contributions
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code - Dynamic relationships between teams and leadership
• Quarterly Volunteer Opportunities
• Hybrid work schedule offered; ability to work a portion of your week from home