About the role
Schedule from Tuesday to Friday from 7AM to 5:30PM ** Must be available on statutory holidays **
JOB SUMMARY
Reporting to the Delivery Specialist Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.
RESPONSIBILITIES
- Operating a cargo van conduct deliveries on predetermined route using a GeoTab GPS system to provide accurate on time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
- Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.
- At a Metro hub or spoke DC load totes with product into the van for delivery in a manner that prevents damage to the product.
- Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintain a clean delivery van, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
- Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
- Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.
- Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
- Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
- Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
- Demonstrate and promote Metro’s Our WAY values on a daily basis.
- Other duties as assigned.
EXPERIENCE
- Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred
- Experience or comfortable using an on-board GPS navigation system.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
EDUCATION:
- Completion of secondary school is preferred or equivalent experience.
- Valid “G” or “Class 5” driver licence with a clean driver abstract.
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during any stage of the recruitment process, please contact a member of our Human Resources Team.
About Metro Supply Chain
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain has been recognized as one of Canada’s Best Managed Companies for its strategic expertise, culture of innovation and commitment to its people and local communities.
Chaîne d'approvisionnement Metro est un partenaire stratégique en matière de solutions de chaîne d'approvisionnement pour certaines des organisations les plus réputées et à la croissance la plus rapide au monde. Depuis 50 ans, elle excelle dans l'élaboration de solutions intégrées et fondées sur des données, alimentées par des systèmes et des technologies de pointe, qui répondent à des besoins de distribution complexes et exigeants. Gérant désormais 19 millions de pieds carrés à partir de plus de 175 sites répartis en Amérique du Nord et au Royaume-Uni, avec une équipe de 9 000 personnes, elle est l'une des plus grandes entreprises privées de solutions de chaîne d'approvisionnement établies au Canada. Chaîne d’approvisionnement Metro a été reconnue comme l'une des sociétés les mieux gérées au Canada pour son expertise stratégique, sa culture axée sur l'innovation et son engagement envers son personnel et les communautés locales.
About the role
Schedule from Tuesday to Friday from 7AM to 5:30PM ** Must be available on statutory holidays **
JOB SUMMARY
Reporting to the Delivery Specialist Supervisor, the Delivery Service Specialist’s primary responsibility is providing direct to retail deliveries for a dedicated Metro customer. It is essential that the Delivery Service Specialist create a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each and every time you interface with the customer.
RESPONSIBILITIES
- Operating a cargo van conduct deliveries on predetermined route using a GeoTab GPS system to provide accurate on time delivery to multiple retail locations. Assigned delivery routes will vary from time to time.
- Strict adherence to completion of all documentation according to SOPs including manifests, obtaining signatures, use of safety tabs etc.
- At a Metro hub or spoke DC load totes with product into the van for delivery in a manner that prevents damage to the product.
- Adhere to Metro’s safe motor vehicle driving methods, as well as, strict adherence to all Provincial motor vehicle laws.
- Maintain a clean delivery van, perform daily pre/post shift safety inspections and advise the Supervisor of any concerns or service recommendations.
- Follow all SOPs regarding the safeguarding of Metro and its Customers property against theft.
- Work with Customer Service and the Logistics Coordinator to return damaged or stale dated product not accepted at the retail location, and transport the unaccepted product back to the DC, according to SOP.
- Work with Customer Service and the Logistics Coordinator to accommodate rush deliveries and/or changes to the scheduled delivery route.
- Establish a positive relationship with the retail customer by understanding client expectations, meeting daily commitments, and addressing or referring any service concerns for priority resolution.
- Adhere to established uniform requirements, maintain a professional image and handle all client interactions in a courteous, customer-oriented manner.
- Demonstrate and promote Metro’s Our WAY values on a daily basis.
- Other duties as assigned.
EXPERIENCE
- Experience as a delivery driver in a time-sensitive, customer interfacing environment preferred
- Experience or comfortable using an on-board GPS navigation system.
COMPETENCIES
- Customer Centricity
- Fostering Culture
- Collaboration
- Problem Solving & Decision Making
- Managing Through Change
- Developing Self & Others
- Planning & Results Orientation
- Communication
- Always Improving Mindset
EDUCATION:
- Completion of secondary school is preferred or equivalent experience.
- Valid “G” or “Class 5” driver licence with a clean driver abstract.
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during any stage of the recruitment process, please contact a member of our Human Resources Team.
About Metro Supply Chain
Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fuelled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain has been recognized as one of Canada’s Best Managed Companies for its strategic expertise, culture of innovation and commitment to its people and local communities.
Chaîne d'approvisionnement Metro est un partenaire stratégique en matière de solutions de chaîne d'approvisionnement pour certaines des organisations les plus réputées et à la croissance la plus rapide au monde. Depuis 50 ans, elle excelle dans l'élaboration de solutions intégrées et fondées sur des données, alimentées par des systèmes et des technologies de pointe, qui répondent à des besoins de distribution complexes et exigeants. Gérant désormais 19 millions de pieds carrés à partir de plus de 175 sites répartis en Amérique du Nord et au Royaume-Uni, avec une équipe de 9 000 personnes, elle est l'une des plus grandes entreprises privées de solutions de chaîne d'approvisionnement établies au Canada. Chaîne d’approvisionnement Metro a été reconnue comme l'une des sociétés les mieux gérées au Canada pour son expertise stratégique, sa culture axée sur l'innovation et son engagement envers son personnel et les communautés locales.