• Develop and retain strong relationships with a wide range of customers, including builders, designers, contractors and homeowners

• Assess customers’ needs, guiding their product selection and purchase

• Respond to inquiries with accurate pricing, inventory, and delivery information.

• Handle special orders, requests, issues/concerns with enthusiasm and efficiency

• Provide quotes for clients and follow-ups

• Examine and resolve customer issues, address short payments, and returns in a timely fashion

• Continually improve product knowledge and stay up to date on the latest trends and innovative technology

• Maintain product displays and literature to ensure most current information is available to customers

• Conduct after sales service with customers

• Work closely with others (clients, suppliers, co-workers) in a professional, cooperative, and positive manner

• Must work Saturdays and have reliable transportation

• Other duties as required

SKILLS AND COMPETENCIES

• Strong networking abilities
• Social media brand ambassador
• A strong sales presence
• Outstanding customer service and interpersonal skills
• Quick responsiveness and problem-solving skills
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Organizational and time management skills
• Can work independently and in a team environment
• Ability to work in a fast-paced environment

Experience/Education

• Minimum Grade 12 education required

• Minimum 2 years' sale experience

• Knowledge of plumbing prodcuts considered an asset

• Strong computer skills with the ability to learn new systems

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Education

Required

• High School Diploma or better in Other