Customer Service Representative (Bilingual): Acushnet Canada Inc.
Top Benefits
About the role
- Text
Acushnet Canada Inc ., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.
Location 500 Harry Walker Parkway North, East Gwillimbury, ON Posted 2025-08-22 Deadline 2025-09-12 Job Summary Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects. Responsibilities
- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Administer sales programs by consistently applying proper terms to each order.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the customer service team.
- Attend meetings with customer service team to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
Qualifications
- Fluent bilingualism in French and English
- University degree or college diploma in a related field, or equivalent experience.
- Minimum one year of customer service experience.
- Excellent interpersonal and communication skills.
- Must be able to sit for long periods and use a telephone.
- Proficiency with a PC required; Microsoft Office experience an asset.
- Experience using SAP an asset.
- Golf industry knowledge and experience an asset.
Compensation Starting salary $45,000 to $52,000 depending on experience
Benefits/Perks
- Extended Health Benefits
- RRSP Program
Course Website http://Titleist.ca Employment Duration
Full-time
Contact Information
Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process. Interested applicants are asked to send a cover letter and resume to HR_Canada@acushnetgolf.com. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
About PGA of Canada
The PGA of Canada was established in 1911 and is the second oldest and third largest professional golf association in the world. The PGA of Canada is a non-profit Association comprised of 3,700 golf professionals across the country. The PGA of Canada develops, promotes, and supports members in living a better life and earning a better living. The Association consists of the National Office located in Acton, Ontario and nine Zone Offices across the country.
Customer Service Representative (Bilingual): Acushnet Canada Inc.
Top Benefits
About the role
- Text
Acushnet Canada Inc ., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting full-time opportunity for Bilingual Customer Service Representative.
Location 500 Harry Walker Parkway North, East Gwillimbury, ON Posted 2025-08-22 Deadline 2025-09-12 Job Summary Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist customer service management with various departmental projects. Responsibilities
- Assist customers and sales representatives by entering/editing orders and advising on sales programs.
- Administer sales programs by consistently applying proper terms to each order.
- Answer customer/consumer inquiries about product and availability.
- Analyze incoming inquiries and formulate a plan to resolve each in a timely manner.
- Analyze current processes/procedures and identify/implement ways to improve.
- Assist in training and development of new members of the customer service team.
- Attend meetings with customer service team to discuss departmental initiatives and activities.
- Assist with the monitoring of phone coverage.
Qualifications
- Fluent bilingualism in French and English
- University degree or college diploma in a related field, or equivalent experience.
- Minimum one year of customer service experience.
- Excellent interpersonal and communication skills.
- Must be able to sit for long periods and use a telephone.
- Proficiency with a PC required; Microsoft Office experience an asset.
- Experience using SAP an asset.
- Golf industry knowledge and experience an asset.
Compensation Starting salary $45,000 to $52,000 depending on experience
Benefits/Perks
- Extended Health Benefits
- RRSP Program
Course Website http://Titleist.ca Employment Duration
Full-time
Contact Information
Acushnet Canada Inc. welcomes applications from persons with disabilities. Accommodations are available upon request for candidates taking part in the selection process. Interested applicants are asked to send a cover letter and resume to HR_Canada@acushnetgolf.com. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.
About PGA of Canada
The PGA of Canada was established in 1911 and is the second oldest and third largest professional golf association in the world. The PGA of Canada is a non-profit Association comprised of 3,700 golf professionals across the country. The PGA of Canada develops, promotes, and supports members in living a better life and earning a better living. The Association consists of the National Office located in Acton, Ontario and nine Zone Offices across the country.