OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:
Reporting to the Contracts Senior Manager, the Senior Revenue Operations Analyst plays a critical role in ensuring the accuracy and integrity of contract data. This data directly drives key internal and external metrics, including renewal and cancellation rates.In this role, you will bring strong customer service, curiosity, and problem-solving skills to collaborate with the Reporting team, Sales, Billing, and other stakeholders. You thrive in a team environment, embrace continuous improvement, and adapt seamlessly to change in a fast-paced, integration-driven organization like OpenText.

WHAT THE ROLE ENTAILS:

• Review Enterprise License Agreements (Cloud and License) for new sales, extensions, or terminations, and capture essential contract data in the internal repository.• Accurately interpret complex legal agreements and contractual clauses.• Classify contracts by type and content for pre-validation with the Deal Desk team.• Ensure CRM, Renewals, and Fulfillment system data is accurate; proactively resolve discrepancies to keep reporting timely and reliable.• Identify and support process improvements and automation initiatives.• Manage inquiries from internal stakeholders regarding processes, internal controls, system functionality, and policies.• Collaborate with and provide guidance to Contract Administrators across multiple time zones.

WHAT YOU NEED TO SUCCEED:

• 5+ years of experience reviewing and interpreting legal agreements, ideally in the high-tech industry in an operations role• Solid working knowledge of billing systems and Microsoft Office products, especially Excel.• Experience with SAP and Salesforce is an asset.• Strong oral and written communication skills, with the ability to present information clearly and concisely.• A growth mindset: adaptable, eager to learn, and committed to best practices and continuous improvement.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.