We are seeking a reliable and organized Design Consultant, responsible for providing a best-in-class customer experience for every Caivan Homeowner. The Design Consultant is accountable for the overall customer experience, relationship management and dispute resolution.

Why Caivan?

Industry Leading Wages

Annual Paid Operations Shutdown (in addition to Paid Vacation Days)

Complimentary Daily Lunch Program

Company-Paid Health & Dental Coverage

Coordinating Benefits

Life Insurance where applicable

Group Benefits & Perks (including Goodlife & Bell Mobile)

Use of ADP (HR Portal) – easily access your employee information, paystubs & schedule time off

Recognition Programs (contributions, milestones etc.)

Bi-Weekly Payments directly to your bank account

You Will Bring

• Post-secondary education in Design, Business Administration or a related field
• Minimum of 2 years’ experience in a similar position
• Valid driver’s license with access to a reliable vehicle and willingness to travel

Exceptional Skills Required

• Ability to multitask and handle multiple accounts and projects at once
• Strong communication skills to enhance our customer’s experience
• Meticulous attention to detail, innovative thinking, and problem-solving skills
• Ability to work independently with minimal supervision as well as effectively as part of a Team
• Must be highly motivated with a demonstrated track record of providing outstanding customer service

Key Responsibilities

• Assist with all aspects of the Design Studio, including market research, design, sales, administrative functions, customer service, etc.
• Ensures that the Design Studio is well integrated into the other departments to operate efficiently and deliver on customer expectations
• Hosts Design Studio open house hours, walking customers through the Studio and explaining the available options
• Ensure delivery of an exceptional customer experience from first introduction to the close of the customer’s home (using the established process)
• Monitors scheduling all required appointments for Customers, with assistance from the Coordinator
• Manage and maintain labelling and the organization of samples in the Design Studio, as required
• Assists with all administrative work in the Design Studio, and provides general support, as required
• Drives and manages customer service experience as set out by Caivan’s Touchpoint map
• Achieve sales targets and projections
• Complete and explain Design Studio Amendments with Customers
• Complete interior colour and design selections with Customers
• Follow-up with customers via telephone and email
• Complete Design Centre reports on a weekly basis
• Liaise with Marketing and Construction departments on a continuous and consistent basis
• Perform any other duties, as required

Additional Notes

• Extended periods at a computer may be required at times
• The job description implies the performance of repetitive tasks
• Weekend work is required

We carefully review all applications and will contact candidates whose skills, experience, and qualifications most closely align with the requirements of the position.

We are committed to providing an inclusive recruitment process. If you require accommodation at any stage of the selection process, please contact Human Resources and we will work with you to meet your needs.

This position is available due to a current vacancy.