Reporting to the Area Manager, the Customer Service Representative ensures that

customers receive proper advice, guidance, and support with their requests. He or she closely coordinates between customers and operations and helps promote a positive image of the company through his or her actions.

Processes orders received by email

Enters data into the computer system

Answers questions from customers and delivery drivers

Provides exceptional customer service

Ensures comprehensive tracking of deliveries and pickups

Coordinates operations locally and across the various Robert terminals to

optimize the tracking of customer shipments

Effectively responds to customer needs

Prepares and completes various types of documents

Performs other administrative tasks

Desired Qualifications

At least 3 years of customer service experience, ideally in the transportation

industry

Proficiency in customer service

Ability to work under pressure

Ability to use various computer software programs

Team player

Ability to work in a dynamic environment