Product Manager
Top Benefits
About the role
This role may be located in one of the following locations; Leeds or Manchester. Please find further information on the Corporate hub locations here.
Job Summary Product Manager with strong communication, strategic and critical thinking skills? The Digital Debt Service enables customers to manage and pay back any money owed to DWP. The current service and technology supports recoveries of £2.8bn a year and is used by several thousand agents. A replacement debt recovery system is currently in discovery and we expect to begin transitioning customers from the existing debt recovery system to the new system in a couple of years’ time.
The wider Debt Programme is being delivered by multi-functional teams, in varying stages of development. They are often complex and provide DWP with capability to meet transformational objectives.
As part of your role, you will be playing a part in the Digital Debt Management programme defining product strategy, producing product artefacts, and establish product centric ways of working and best practices across both current and future debt solutions.
As a Product Manager, you will drive the product teams for a large and complex part of our organisation, major programme or core service.
You will be as passionate about people as you are about products, leading teams to define, design and deliver your vision and realise the value for your users.
Please note - As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.
Job Description We are looking for Product Managers who can prioritise key decisions using data and insight to drive development and improvement but equally who can lead the team effectively and with confidence. An essential ask is the ability to be able to flex and pivot to the needs of the user.
The role will be responsible for making evidenced based strategic and tactical product decisions and making key priority calls. You will be actively involved in developing the product strategy and setting the product vision, owning the product roadmap, and communicating product success to stakeholders but also defend controversial decisions about your product. You will also have experience of product management techniques.
While you will work independently, you’ll also be part of a more complex area with the support of a more senior Product Manager.
Additionally, you’ll be a part of our Product Community of Practice, where Product Managers across DWP Digital come together to share learning, discuss their development needs, gain support, and solve for common problems.
The Successful Candidate Will Have a Strong Background In:
- Understanding and translating the mission – You will need to understand the mission and communicate with teams and stakeholders how the problem you are solving contributes to achieving the aims of our service.
- Product Management – Ensuring the team is designing and building products in the right way by following service standards as defined by Central Data and Digital Office (CDDO) and the internal DWP service standard assurance team.
- Defining Product Goals and Metrics –Set clear goals and work with others to understand how you will measure success.
- Agile - Ability to work in a fast paced, evolving, Scaled Agile environment and utilises an iterative method and flexible approach to enable rapid delivery.
- Ensuring user and business needs are at the heart of product development.
- Driving consistency and quality.
We are looking for Product Managers who can prioritise key decisions using data and insight to drive development and improvement but equally who can lead the team effectively and with confidence. An essential ask is the ability to be able to flex and pivot to the needs of the user.
The role will be responsible for making evidenced based strategic and tactical product decisions and making key priority calls. You will be actively involved in developing the product strategy and setting the product vision, owning the product roadmap, and communicating product success to stakeholders but also defend controversial decisions about your product. You will also have experience of product management techniques.
While you will work independently, you’ll also be part of a more complex area with the support of a more senior Product Manager.
Additionally, you’ll be a part of our Product Community of Practice, where Product Managers across DWP Digital come together to share learning, discuss their development needs, gain support, and solve for common problems.
The Successful Candidate Will Have a Strong Background In:
- Understanding and translating the mission – You will need to understand the mission and communicate with teams and stakeholders how the problem you are solving contributes to achieving the aims of our service.
- Product Management – Ensuring the team is designing and building products in the right way by following service standards as defined by Central Data and Digital Office (CDDO) and the internal DWP service standard assurance team.
- Defining Product Goals and Metrics –Set clear goals and work with others to understand how you will measure success.
- Agile - Ability to work in a fast paced, evolving, Scaled Agile environment and utilises an iterative method and flexible approach to enable rapid delivery.
- Ensuring user and business needs are at the heart of product development.
- Driving consistency and quality.
Person specification
When Giving Details In Your Employment History And Personal Statement You Should Highlight Your Experience In Line With Essential Criteria Below:
- Lead Criterion: Influential and able to contribute towards the product direction and goals, own the product vision and roadmap, gaining buy-in from the team through effective communication.
- Extensive experience and proven track record of working with users to identify user needs and represent the user in all product decision making.
- Significant demonstrable experience of prioritising backlogs based on user needs, value and effort.
- Proven ability and experience of making a decision at short notice within a fast-paced environment
- Strong working knowledge and practical experience of working in an agile team with a focus on iterative development.
If you would like to learn more about the role, please contact akhtar.ali@dwp.gov.uk.
Alongside your salary of £55,557, Department for Work and Pensions contributes £16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information New entrants to the Civil Service will join on band minimum.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary.
Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Ability and Experience.
Stage 1: Application Your Application Will Consist Of Three Parts:
- A Personal Details application form.
- Civil Service Judgement Test - after submission of the first stage of your application you will be invited to complete the Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online test as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is Monday 18th August at 23:55pm.
- Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.
- Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification. When completing your personal statement, please use the STAR method when structuring your examples.
Further details around what this will entail are listed on the application form.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
You will be provided with one combined overall assessment score for both your CV and Personal Statement.
An initial sift will be conducted using the lead criterion stated above. Candidates who pass the initial sift will progress to a full sift.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
- You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
- Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. A candidate’s guide to artificial intelligence (AI) in recruitment.
Stage 2: Interview If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria .
Questions in Advance To help you prepare and settle into the interview you will be sent the experience-based questions in advance of the interview, 7 days prior to your interview.
These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience. Candidates should be asked further probing questions if their response is deemed to require further information to determine suitability for the role.
Candidates are strongly encouraged to secure their interview slot promptly to ensure fairness in preparation time with the questions provided in advance.
You will also be asked to do a 5-minute presentation on the following topic:
- Tell us about a time when you set the product direction and goals, owned the product vision and roadmap, gaining buy-in from the team through effective communication.
The use of visual aids such as PowerPoint is optional. There will be a further 5 minutes for questions. Further details will be provided to candidates invited to interview.
Interviews will take place from early September. Interview dates to be confirmed.
Further information Find out more about Working for DWP
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
A reserve list may be held for a period of 6 months from which further appointments can be made.
All successful candidates and those placed on reserve will be posted in merit list order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
Feedback Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Akhtar Ali
- Email : akhtar.ali@dwp.gov.uk
Recruitment team
Further information
Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.
About Department for Work and Pensions (DWP)
The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers.
DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive
DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.
Product Manager
Top Benefits
About the role
This role may be located in one of the following locations; Leeds or Manchester. Please find further information on the Corporate hub locations here.
Job Summary Product Manager with strong communication, strategic and critical thinking skills? The Digital Debt Service enables customers to manage and pay back any money owed to DWP. The current service and technology supports recoveries of £2.8bn a year and is used by several thousand agents. A replacement debt recovery system is currently in discovery and we expect to begin transitioning customers from the existing debt recovery system to the new system in a couple of years’ time.
The wider Debt Programme is being delivered by multi-functional teams, in varying stages of development. They are often complex and provide DWP with capability to meet transformational objectives.
As part of your role, you will be playing a part in the Digital Debt Management programme defining product strategy, producing product artefacts, and establish product centric ways of working and best practices across both current and future debt solutions.
As a Product Manager, you will drive the product teams for a large and complex part of our organisation, major programme or core service.
You will be as passionate about people as you are about products, leading teams to define, design and deliver your vision and realise the value for your users.
Please note - As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.
Job Description We are looking for Product Managers who can prioritise key decisions using data and insight to drive development and improvement but equally who can lead the team effectively and with confidence. An essential ask is the ability to be able to flex and pivot to the needs of the user.
The role will be responsible for making evidenced based strategic and tactical product decisions and making key priority calls. You will be actively involved in developing the product strategy and setting the product vision, owning the product roadmap, and communicating product success to stakeholders but also defend controversial decisions about your product. You will also have experience of product management techniques.
While you will work independently, you’ll also be part of a more complex area with the support of a more senior Product Manager.
Additionally, you’ll be a part of our Product Community of Practice, where Product Managers across DWP Digital come together to share learning, discuss their development needs, gain support, and solve for common problems.
The Successful Candidate Will Have a Strong Background In:
- Understanding and translating the mission – You will need to understand the mission and communicate with teams and stakeholders how the problem you are solving contributes to achieving the aims of our service.
- Product Management – Ensuring the team is designing and building products in the right way by following service standards as defined by Central Data and Digital Office (CDDO) and the internal DWP service standard assurance team.
- Defining Product Goals and Metrics –Set clear goals and work with others to understand how you will measure success.
- Agile - Ability to work in a fast paced, evolving, Scaled Agile environment and utilises an iterative method and flexible approach to enable rapid delivery.
- Ensuring user and business needs are at the heart of product development.
- Driving consistency and quality.
We are looking for Product Managers who can prioritise key decisions using data and insight to drive development and improvement but equally who can lead the team effectively and with confidence. An essential ask is the ability to be able to flex and pivot to the needs of the user.
The role will be responsible for making evidenced based strategic and tactical product decisions and making key priority calls. You will be actively involved in developing the product strategy and setting the product vision, owning the product roadmap, and communicating product success to stakeholders but also defend controversial decisions about your product. You will also have experience of product management techniques.
While you will work independently, you’ll also be part of a more complex area with the support of a more senior Product Manager.
Additionally, you’ll be a part of our Product Community of Practice, where Product Managers across DWP Digital come together to share learning, discuss their development needs, gain support, and solve for common problems.
The Successful Candidate Will Have a Strong Background In:
- Understanding and translating the mission – You will need to understand the mission and communicate with teams and stakeholders how the problem you are solving contributes to achieving the aims of our service.
- Product Management – Ensuring the team is designing and building products in the right way by following service standards as defined by Central Data and Digital Office (CDDO) and the internal DWP service standard assurance team.
- Defining Product Goals and Metrics –Set clear goals and work with others to understand how you will measure success.
- Agile - Ability to work in a fast paced, evolving, Scaled Agile environment and utilises an iterative method and flexible approach to enable rapid delivery.
- Ensuring user and business needs are at the heart of product development.
- Driving consistency and quality.
Person specification
When Giving Details In Your Employment History And Personal Statement You Should Highlight Your Experience In Line With Essential Criteria Below:
- Lead Criterion: Influential and able to contribute towards the product direction and goals, own the product vision and roadmap, gaining buy-in from the team through effective communication.
- Extensive experience and proven track record of working with users to identify user needs and represent the user in all product decision making.
- Significant demonstrable experience of prioritising backlogs based on user needs, value and effort.
- Proven ability and experience of making a decision at short notice within a fast-paced environment
- Strong working knowledge and practical experience of working in an agile team with a focus on iterative development.
If you would like to learn more about the role, please contact akhtar.ali@dwp.gov.uk.
Alongside your salary of £55,557, Department for Work and Pensions contributes £16,094 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
- Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
- Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
- Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
- Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
- Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
- Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
- An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information New entrants to the Civil Service will join on band minimum.
Existing Civil Servants who secure a new role on lateral transfer will maintain their current salary.
Existing Civil Servants who gain promotion will either move to the bottom of the grade pay scale or get a 10% increase to their current salary whichever would be the greater.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Ability and Experience.
Stage 1: Application Your Application Will Consist Of Three Parts:
- A Personal Details application form.
- Civil Service Judgement Test - after submission of the first stage of your application you will be invited to complete the Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application. Please complete the online test as soon as possible (within 24-48 hours is recommended). The closing date for a fully completed application is Monday 18th August at 23:55pm.
- Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.
- Personal statement - up to 1000 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification. When completing your personal statement, please use the STAR method when structuring your examples.
Further details around what this will entail are listed on the application form.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.
You will be provided with one combined overall assessment score for both your CV and Personal Statement.
An initial sift will be conducted using the lead criterion stated above. Candidates who pass the initial sift will progress to a full sift.
For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
- You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
- Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. A candidate’s guide to artificial intelligence (AI) in recruitment.
Stage 2: Interview If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria .
Questions in Advance To help you prepare and settle into the interview you will be sent the experience-based questions in advance of the interview, 7 days prior to your interview.
These questions should be treated as confidential and should not be shared. The interview panel may ask you other questions which will not be shared in advance, including follow-up questions, and those about your experience. Candidates should be asked further probing questions if their response is deemed to require further information to determine suitability for the role.
Candidates are strongly encouraged to secure their interview slot promptly to ensure fairness in preparation time with the questions provided in advance.
You will also be asked to do a 5-minute presentation on the following topic:
- Tell us about a time when you set the product direction and goals, owned the product vision and roadmap, gaining buy-in from the team through effective communication.
The use of visual aids such as PowerPoint is optional. There will be a further 5 minutes for questions. Further details will be provided to candidates invited to interview.
Interviews will take place from early September. Interview dates to be confirmed.
Further information Find out more about Working for DWP
If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.
A reserve list may be held for a period of 6 months from which further appointments can be made.
All successful candidates and those placed on reserve will be posted in merit list order by location.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.
Feedback Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : Akhtar Ali
- Email : akhtar.ali@dwp.gov.uk
Recruitment team
Further information
Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.
About Department for Work and Pensions (DWP)
The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy. It administers the State Pension and a range of working age, disability and ill health benefits, serving around 20 million customers.
DWP is responsible for • understanding and dealing with the causes of poverty rather than its symptoms • encouraging people to work and making work pay • encouraging disabled people and those with ill health to work and be independent • providing a decent income for people of pension age and promoting saving for retirement • providing value for money and reducing levels of fraud and error • reducing work-related death and serious injury in workplaces through the Health and Safety Executive
DWP is a fast paced organisation which puts leadership at the centre of its transformation journey. The majority of DWP colleagues are part of the Operational Delivery Profession (ODP) – providing customer service to DWP’s 20 million customers across the UK. ODP is a thriving, inclusive professional community that supports colleagues and encourages them to learn, develop, grow and progress in their career to reach their full potential.