The Emergency Department at St. Michael's Hospital is currently looking to hire a Community Resource Staff who will work in the Rotary Centre. Key components of the position are to provide a positive space for our vulnerable patients as they transition from the emergency department back into the community. There is a strong emphasis on strengthening the link between community agencies and the Emergency Department.

RESPONSIBILITIES:

• Providing respectful meaningful care for vulnerable populations using the rotary centre for respite from circumstances.
• Ensuring that the unique needs and living circumstances of the client are factored into the care, communication and discharge plan;
• Reviewing care plans and discharge plans to assess the clients capability for implementation in light of available resources and supports;
• Exchanging and sharing information with the community care giver about the visit and discharge plan;
• Identifying barriers to access or obstacles to optimal care and making recommendations to management as appropriate.
• Collaborate with other members of the health care team (Rotary Centre Staff, Emergency Department social worker, peer support worker, Registered nurse, Physician, SMH inpatient/outpatient units) to advocate for and participate in safe discharge planning and care for patients.

QUALIFICATIONS:

• Community Support Worker certificate or equivalent
• Sound understanding of inner city populations and community issues.
• Understanding of a Harm reduction philosophy of care
• Proven experience in developing supportive relationships with homeless and socially isolated clients.
• Good judgement in identifying crises and proven ability to diffuse and de-escalate conflict. Non-violent Crisis Intervention training an asset
• Excellent communication and interpersonal skills to liaise with clinical staff as necessary.
• Ability to independently manage a variety of competing priorities and demands in a high-traffic environment with multiple interruptions.
• Proficient computer skills with advanced knowledge of word processing, spreadsheet, graphics software i.e. Microsoft Word, Excel and, PowerPoint.
• Internet experience.
• Certification in Basic Life Support preferred.
• Excellent communication, problem solving and team collaboration skills.
• Must have an acceptable attendance record.

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.