Applewood Rentals - Internal Rental Agent (Rental Clerk)
About the role
It's All Good at Applewood!
Applewood Rentals - Internal Rental Agent (Rental Clerk)
The Internal Rental Agent serves as the primary point of contact for customers at the rental counter. This role is responsible for providing excellent customer service by assisting clients with the rental process, ensuring a smooth and efficient transaction, and addressing any questions or concerns. This position is an on-site role, located at our Applewood Kia Surrey dealership. You must be able to travel between stores within the Lower Mainland.
Role & Responsibilities:
Fleet Maintenance and Preparedness:
- Maintain the cleanliness and detailing of the fleet to meet Applewood standards.
- Collaborate with team members to ensure vehicles are available and prepared for customer rentals.
Customer Engagement Service:
- Greet customers promptly and courteously upon their arrival at the rental counter.
- Handle customer inquiries, complaints, and requests efficiently, ensuring a high level of customer satisfaction. Escalate issues to management when necessary.
Rental Agreement Management:
- Review rental agreements with customers, ensuring they understand all terms and conditions.
- Provide accurate information about vehicle availability, rental policies, and pricing.
Transaction Processing:
- Accurately process rental transactions, including payments and deposits, ensuring smooth financial operations.
- Ensure all necessary documentation is completed correctly, including insurance options and driver’s license verifications.
Team Collaboration:
- Work closely with fellow associates to provide a seamless rental experience, ensuring efficient operations and customer satisfaction.
The Ideal Candidate Must Have:
- Valid Class 5 Driver's License with a clean driver's abstract (No Class 7's will be accepted)
- Strong customer service skills with a friendly and professional demeanor.
- Excellent communication skills, both verbal and written.
- Keen attention to detail and ability to handle transactions accurately.
- Ability to work collaboratively in a team environment.
- Previous experience in a customer-facing role is preferred.
- Must be able to travel at a moment's notice to our stores in Surrey, Langley and potentially Richmond.
Compensation:
The compensation for the Internal Rental Agent position at the Applewood Auto Group is between $17.85 per hour.
Our Core Values
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better."
Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
About Applewood Auto Group
At Applewood Auto Group our 11 dealerships believe in the following Core Values:
-
All Applewood Team Members provide exceptional service to their clients and each other, like they would to their favorite Rockstar, Celebrity, or Hero.
-
Applewood Team Members are problem solvers who will work hard to find a way to say YES.
-
Work Ethic. Applewood team members come to work to work. We expect our team members to work smart and hard towards their goals and the dealership goals.
Our focus is to create Excited and Happy customers through car ownership. The General Managers in our stores are partners committed to delivering Rockstar Service.
Applewood Rentals - Internal Rental Agent (Rental Clerk)
About the role
It's All Good at Applewood!
Applewood Rentals - Internal Rental Agent (Rental Clerk)
The Internal Rental Agent serves as the primary point of contact for customers at the rental counter. This role is responsible for providing excellent customer service by assisting clients with the rental process, ensuring a smooth and efficient transaction, and addressing any questions or concerns. This position is an on-site role, located at our Applewood Kia Surrey dealership. You must be able to travel between stores within the Lower Mainland.
Role & Responsibilities:
Fleet Maintenance and Preparedness:
- Maintain the cleanliness and detailing of the fleet to meet Applewood standards.
- Collaborate with team members to ensure vehicles are available and prepared for customer rentals.
Customer Engagement Service:
- Greet customers promptly and courteously upon their arrival at the rental counter.
- Handle customer inquiries, complaints, and requests efficiently, ensuring a high level of customer satisfaction. Escalate issues to management when necessary.
Rental Agreement Management:
- Review rental agreements with customers, ensuring they understand all terms and conditions.
- Provide accurate information about vehicle availability, rental policies, and pricing.
Transaction Processing:
- Accurately process rental transactions, including payments and deposits, ensuring smooth financial operations.
- Ensure all necessary documentation is completed correctly, including insurance options and driver’s license verifications.
Team Collaboration:
- Work closely with fellow associates to provide a seamless rental experience, ensuring efficient operations and customer satisfaction.
The Ideal Candidate Must Have:
- Valid Class 5 Driver's License with a clean driver's abstract (No Class 7's will be accepted)
- Strong customer service skills with a friendly and professional demeanor.
- Excellent communication skills, both verbal and written.
- Keen attention to detail and ability to handle transactions accurately.
- Ability to work collaboratively in a team environment.
- Previous experience in a customer-facing role is preferred.
- Must be able to travel at a moment's notice to our stores in Surrey, Langley and potentially Richmond.
Compensation:
The compensation for the Internal Rental Agent position at the Applewood Auto Group is between $17.85 per hour.
Our Core Values
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better."
Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
About Applewood Auto Group
At Applewood Auto Group our 11 dealerships believe in the following Core Values:
-
All Applewood Team Members provide exceptional service to their clients and each other, like they would to their favorite Rockstar, Celebrity, or Hero.
-
Applewood Team Members are problem solvers who will work hard to find a way to say YES.
-
Work Ethic. Applewood team members come to work to work. We expect our team members to work smart and hard towards their goals and the dealership goals.
Our focus is to create Excited and Happy customers through car ownership. The General Managers in our stores are partners committed to delivering Rockstar Service.