Company DescriptionWith over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate teammates with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Why Join Our Team?EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWellness programs and Employee & Family Assistance ProgramsA healthy work-life balanceEmployee discountsInterested in a career with EMCO Corporation? We’d love to hear from you!Job DescriptionWe’re looking for a Customer Service Associate to join our team in Okotoks, AB. In this role, you will be the face of our Profit Centre, supporting customers at the counter, over the phone, and through daily operations. You’ll play a key role in delivering exceptional service while contributing to order fulfillment, inventory organization, and overall PC success.If you’re hands-on, organized, and enjoy working in an entrepreneurial, fast-paced, team-oriented environment, we’d love to hear from you.Assist customers at the counter with product inquiries, recommendations, and order processingRespond to customer inquiries via phone and email in a professional and timely mannerEnter, pick, and stage customer orders accurately and efficientlyFollow all Health and Safety rules and legislation while performing job functionsLoad and unload trucks, operate forklift and other material handling equipmentSupport receiving, organizing, and putting away incoming materials as requiredMaintain a clean, organized, and safe counter and warehouse environmentFollow up on customer orders, backorders, and delivery timelinesProcess returns and warranty claims in accordance with company proceduresBuild strong relationships with customers and contribute to repeat businessAssist with inventory counts and general PC operationsSupport teammates across all areas of the Profit Centre as neededCollaborate with team members to share best practices and support one anotherAdhere to company policies, procedures, and quality standards in all customer interactionsPerform other tasks as requested by the Profit Centre ManagerQualificationsWhat We Are Looking for From You:Grade 12 diploma or equivalent; College and/or University degree an assetA minimum of 2 years of customer service experience in a professional setting and/or 1 year of warehouse experienceValid Class 5 driver's license with a clean driving recordOutstanding customer service and verbal communication skillsAble to develop comprehensive product knowledgeAbility to learn to safely operate a forklift and any other material handling equipmentPossess a high level of attention to detail and accurately process ordersAble to learn and operate the applicable software system used to process ordersIntermediate math skillsPreferred Skills:Previous experience with or knowledge of plumbing and building products sold at the Profit CentreExperience working for a plumbing wholesalerExperience using M3 or similarMicrosoft Office Suite (Word, Excel, and Outlook)Additional InformationSalary Range : $40000 - $50000 plus benefitsEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. 

Compensation: CAD 40000 - CAD 50000 - yearly