Job Summary

Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.

Essential Duties and Responsibilities:

The Supervisor is responsible for achieving revenue targets for Gather Craft Kitchen & Bar as well as operational standards and efficiency related to running the restaurant and coffee bar. This includes all aspects of sales strategy & tactics as well as measurements and overall restaurant management, including maintaining a profitable restaurant operation and achieving budgeted margins. This position will work with the Gather General Manager to execute the strategic plan for the restaurant while ensuring guests of Gather enjoy outstanding customer experiences through service excellence. The Supervisor will lead an incredible and thoughtful service team that creates memorable experiences by focusing on attention to detail and utilizing unique guest activation and engagement approaches. The Supervisor will provide warm, and caring service, and exhibit deep “ownership” of the restaurant and its unique mission. They will engage guests through a menu that highlights food and drink as a cultural unifier.

• Assist the Shift Managers to supervise multiple food service units.
• Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees.
• Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
• Communicate positively and enthusiastically to the café patrons and address their issues promptly.
• Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
• Coordinate frequent workplace inspections and WHMIS training of all staff and promptly report any workplace accident or incident to head office.
• Ensure Hazard Analysis and Critical Control Point (HACCP) standards are followed in the food preparation process.

Qualifications:

Think you have what it takes to be our Food Service Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• At least one year of strong operation food industry management experience.
• FoodSafe Level 1 Certification.
• Comprehensive health and safety knowledge and training.
• Knowledge of food service catering.
• Strong supervisory skills and the capability to motivate and lead staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.