About the role
Key Account Manager
Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement. Recognized by Inc. 5000, Great Place to Work, Deloitte Technology Fast 500 North America, and as the Asana Partner of the Year, Altudo is one of the fastest-growing companies, offering an environment where innovation, learning, and growth go hand in hand.
This opportunity is for an exceptional relationship builder and growth professional who will own and expand a portfolio of strategic enterprise accounts across Canada. You will be responsible for driving long-term customer success by building executive relationships, identifying business opportunities, and creating customer champions who advocate for Altudo. You are someone who believes that great account management is about trust before transactions. You enjoy networking, influencing stakeholders, uncovering new opportunities, and turning satisfied customers into long-term strategic partners. You will own a portfolio of 125+ enterprise accounts and be responsible for driving 10X account growth through renewals, upsells, cross-sells, referrals, and executive engagement.
The individual will identify business opportunities to cross-sell different SaaS products & service offerings in our top enterprise accounts to generate revenue and increase our market share. You will get an opportunity to work with over 125+ enterprise customers in NAMER region.
This position requires a person who has the ability to recognize opportunities, along with sales experience to successfully negotiate and close deals.
What You Will Do
Own a portfolio of 125+ strategic enterprise accounts across Canada with accountability for retention, expansion, and customer satisfaction. Develop deep executive relationships and become a trusted advisor to key decision-makers and influencers. Identify whitespace opportunities and consistently drive upsell, cross-sell, and expansion across Altudo's AI, Digital Experience, MarTech, and SaaS portfolio. Create and execute strategic account plans with measurable growth targets and quarterly business reviews. Build customer champions who actively promote Altudo internally and generate referrals and new business opportunities. Partner with Sales, Customer Success, Delivery, Alliances, and Practice teams to maximize customer outcomes. Monitor account health, adoption, renewals, pipeline, and forecasting while ensuring world-class customer engagement.
Who You Are
5–8 years of experience in Enterprise Account Management, Customer Success, Strategic Sales, or SaaS Account Management. Demonstrated success in growing large enterprise accounts through consultative selling, upselling, and cross-selling. Naturally curious, commercially driven, and exceptional at building authentic long-term relationships. Strong executive presence with experience engaging CXOs and senior business leaders. Excellent communication, negotiation, presentation, and stakeholder management skills. Highly organized with the ability to manage multiple strategic accounts and competing priorities.
What's in It for You? Own and grow strategic enterprise accounts across global markets, driving meaningful business impact. Build trusted relationships with CXOs and senior business leaders at leading enterprise organizations. Work with cutting-edge Digital Experience, MarTech, AI, and SaaS solutions to solve complex customer challenges. Collaborate with cross-functional teams across Sales, Delivery, Customer Success, and Technology. Competitive compensation with performance-based incentives linked to account growth and customer success. Exposure to global clients across North America, APAC, and the Middle East. Accelerated learning, leadership development, and career growth in a high-growth digital consulting organization. Opportunity to influence customer strategy while contributing directly to Altudo's long-term growth.
About Altudo
Altudo is an award-winning customer experience consulting firm with a global presenceacross US, Canada,UK, UAE and India. We combine strategic insight, technology, and creativity to deliver measurable business impacts. Our commitment to excellence has been recognized with awards including Great Place to Work honor, Deloitte Technology Fast 500, and Inc. 5000 rankings. Our client work has been honoredwith top industryawards like Hermes,AVA, and Vega echoing our approach to help brand move from vision to value.
We deliver serious outcomes, not serious egos. By blendingdesign-led thinking, engineering precision, and AI-powered intelligence, we help brands move from strategy to execution at speed. As a trusted partnerto Sitecore, Optimizely, Contentstack, BigCommerce, Asana,Similarweb, we leverageworld-class technologies to design scalable, data-driven solutions for our clients. Our frameworks and accelerators play a key role in aligning businessambition with customerimpact - building scalablesystems that create measurable value and lasting relevance.
At Altudo,we bring togetherstrategists, designers, and engineers who share a common mindset - curious by nature,outcome- obsessed, and unafraid to experiment. We take the work seriously, not ourselves. Our teams challenge assumptions with empathy and move fast with the purpose of creating meaningful impact.
We’re not just buildingprojects. We’re buildingwhat’s next - together.
Cues takenfrom
Not the right fit? Search for Key Account Manager jobs in Toronto, Ontario, Canada
About Altudo
Altudo helps ambitious enterprises turn customer experience into measurable growth. We design and engineer connected, intent-driven experiences across the entire customer journey, powered by data, AI, and modern, composable platforms. Our work brings together strategy, experience design, digital engineering, and data to help organizations move faster, convert better, and stay adaptable as markets evolve. As organizations grapple with fragmented initiatives and disconnected technologies, Altudo brings clarity through systems that work together. From modernizing digital experience and commerce ecosystems to scaling personalization, experimentation, and intelligence across journeys, we reduce complexity and focus execution on outcomes that matter. We’ve partnered with 1,500+ clients globally, including Fortune 500 enterprises, delivering measurable improvements in speed, performance, conversion, and operational efficiency. With a 4.7 CSAT, triple digit growth over the last three years, and teams operating across five countries, Altudo combines strategic clarity with execution at scale. Our delivery is powered by proven frameworks, AI-augmented execution, and long-term client partnerships. Altudo is recognized by clients and the industry as an Inc. 5000 Fastest Growing Company and a Great Place to Work® (2025), with multiple global awards for digital experience, design, and modernization. We don’t sell transformation theater. We engineer experiences that evolve and drive real growth.
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About the role
Key Account Manager
Be a part of a high-growth Customer and Employee Experience consulting firm that’s redefining digital engagement. Recognized by Inc. 5000, Great Place to Work, Deloitte Technology Fast 500 North America, and as the Asana Partner of the Year, Altudo is one of the fastest-growing companies, offering an environment where innovation, learning, and growth go hand in hand.
This opportunity is for an exceptional relationship builder and growth professional who will own and expand a portfolio of strategic enterprise accounts across Canada. You will be responsible for driving long-term customer success by building executive relationships, identifying business opportunities, and creating customer champions who advocate for Altudo. You are someone who believes that great account management is about trust before transactions. You enjoy networking, influencing stakeholders, uncovering new opportunities, and turning satisfied customers into long-term strategic partners. You will own a portfolio of 125+ enterprise accounts and be responsible for driving 10X account growth through renewals, upsells, cross-sells, referrals, and executive engagement.
The individual will identify business opportunities to cross-sell different SaaS products & service offerings in our top enterprise accounts to generate revenue and increase our market share. You will get an opportunity to work with over 125+ enterprise customers in NAMER region.
This position requires a person who has the ability to recognize opportunities, along with sales experience to successfully negotiate and close deals.
What You Will Do
Own a portfolio of 125+ strategic enterprise accounts across Canada with accountability for retention, expansion, and customer satisfaction. Develop deep executive relationships and become a trusted advisor to key decision-makers and influencers. Identify whitespace opportunities and consistently drive upsell, cross-sell, and expansion across Altudo's AI, Digital Experience, MarTech, and SaaS portfolio. Create and execute strategic account plans with measurable growth targets and quarterly business reviews. Build customer champions who actively promote Altudo internally and generate referrals and new business opportunities. Partner with Sales, Customer Success, Delivery, Alliances, and Practice teams to maximize customer outcomes. Monitor account health, adoption, renewals, pipeline, and forecasting while ensuring world-class customer engagement.
Who You Are
5–8 years of experience in Enterprise Account Management, Customer Success, Strategic Sales, or SaaS Account Management. Demonstrated success in growing large enterprise accounts through consultative selling, upselling, and cross-selling. Naturally curious, commercially driven, and exceptional at building authentic long-term relationships. Strong executive presence with experience engaging CXOs and senior business leaders. Excellent communication, negotiation, presentation, and stakeholder management skills. Highly organized with the ability to manage multiple strategic accounts and competing priorities.
What's in It for You? Own and grow strategic enterprise accounts across global markets, driving meaningful business impact. Build trusted relationships with CXOs and senior business leaders at leading enterprise organizations. Work with cutting-edge Digital Experience, MarTech, AI, and SaaS solutions to solve complex customer challenges. Collaborate with cross-functional teams across Sales, Delivery, Customer Success, and Technology. Competitive compensation with performance-based incentives linked to account growth and customer success. Exposure to global clients across North America, APAC, and the Middle East. Accelerated learning, leadership development, and career growth in a high-growth digital consulting organization. Opportunity to influence customer strategy while contributing directly to Altudo's long-term growth.
About Altudo
Altudo is an award-winning customer experience consulting firm with a global presenceacross US, Canada,UK, UAE and India. We combine strategic insight, technology, and creativity to deliver measurable business impacts. Our commitment to excellence has been recognized with awards including Great Place to Work honor, Deloitte Technology Fast 500, and Inc. 5000 rankings. Our client work has been honoredwith top industryawards like Hermes,AVA, and Vega echoing our approach to help brand move from vision to value.
We deliver serious outcomes, not serious egos. By blendingdesign-led thinking, engineering precision, and AI-powered intelligence, we help brands move from strategy to execution at speed. As a trusted partnerto Sitecore, Optimizely, Contentstack, BigCommerce, Asana,Similarweb, we leverageworld-class technologies to design scalable, data-driven solutions for our clients. Our frameworks and accelerators play a key role in aligning businessambition with customerimpact - building scalablesystems that create measurable value and lasting relevance.
At Altudo,we bring togetherstrategists, designers, and engineers who share a common mindset - curious by nature,outcome- obsessed, and unafraid to experiment. We take the work seriously, not ourselves. Our teams challenge assumptions with empathy and move fast with the purpose of creating meaningful impact.
We’re not just buildingprojects. We’re buildingwhat’s next - together.
Cues takenfrom
Not the right fit? Search for Key Account Manager jobs in Toronto, Ontario, Canada
About Altudo
Altudo helps ambitious enterprises turn customer experience into measurable growth. We design and engineer connected, intent-driven experiences across the entire customer journey, powered by data, AI, and modern, composable platforms. Our work brings together strategy, experience design, digital engineering, and data to help organizations move faster, convert better, and stay adaptable as markets evolve. As organizations grapple with fragmented initiatives and disconnected technologies, Altudo brings clarity through systems that work together. From modernizing digital experience and commerce ecosystems to scaling personalization, experimentation, and intelligence across journeys, we reduce complexity and focus execution on outcomes that matter. We’ve partnered with 1,500+ clients globally, including Fortune 500 enterprises, delivering measurable improvements in speed, performance, conversion, and operational efficiency. With a 4.7 CSAT, triple digit growth over the last three years, and teams operating across five countries, Altudo combines strategic clarity with execution at scale. Our delivery is powered by proven frameworks, AI-augmented execution, and long-term client partnerships. Altudo is recognized by clients and the industry as an Inc. 5000 Fastest Growing Company and a Great Place to Work® (2025), with multiple global awards for digital experience, design, and modernization. We don’t sell transformation theater. We engineer experiences that evolve and drive real growth.