Top Benefits
About the role
Company Description
We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team members across 70 locations.
Job Description
We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.
-
Respond promptly and effectively to customer inquiries via phone, email, and chat
-
Analyze and process customer claims, ensuring accuracy and adherence to company policies
-
Navigate customers through our online portal, assisting with data submission and troubleshooting
-
Manage and organize customer documents and information with meticulous attention to detail
-
Coordinate with various internal departments to resolve complex customer issues
-
Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
-
Identify opportunities for process improvements to enhance customer satisfaction
-
Maintain up-to-date knowledge of company products, services, and policies
-
Participate in team meetings and training sessions to stay current on best practices in customer care
Qualifications
-
Proven experience in customer service or a related field
-
Excellent communication skills, both written and verbal, with proficiency in English
-
Strong problem-solving abilities and analytical skills
-
Proficiency in using Microsoft 365 and comfort with technology tools
-
Demonstrated ability to multitask and maintain a high level of work organization
-
Customer-oriented attitude with developed interpersonal skills
-
Patience and ability to handle challenging situations with empathy and professionalism
-
Detail-oriented approach with a commitment to accuracy
-
Fast learner with the ability to adapt to changing priorities
-
Bachelor's degree in Business, Communications, or related field preferred (not required)
-
Bilingual skills in additional languages are a plus
Additional Information
Salary: $22.50 – $24.50
Some benefit highlights:
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
Community Guidelines SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS. We want to promote an informative and enjoyable environment within this community; we therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.
Posts will be removed if they are:
- Offensive, defamatory, discriminatory or obscene
- Fraudulent, deceptive or misleading
- In violation of any intellectual property rights
- In violation of any law or regulation
- Abusive, harassing, stalking or attacking others
- Trolling or deliberate disruption of discussion
- Commercial solicitations or personal promotion
- Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
Intellectual Property Statement Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by SGS Société Générale de Surveillance SA, Switzerland.
Top Benefits
About the role
Company Description
We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world. In Canada, SGS employs over 2,000 team members across 70 locations.
Job Description
We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.
-
Respond promptly and effectively to customer inquiries via phone, email, and chat
-
Analyze and process customer claims, ensuring accuracy and adherence to company policies
-
Navigate customers through our online portal, assisting with data submission and troubleshooting
-
Manage and organize customer documents and information with meticulous attention to detail
-
Coordinate with various internal departments to resolve complex customer issues
-
Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
-
Identify opportunities for process improvements to enhance customer satisfaction
-
Maintain up-to-date knowledge of company products, services, and policies
-
Participate in team meetings and training sessions to stay current on best practices in customer care
Qualifications
-
Proven experience in customer service or a related field
-
Excellent communication skills, both written and verbal, with proficiency in English
-
Strong problem-solving abilities and analytical skills
-
Proficiency in using Microsoft 365 and comfort with technology tools
-
Demonstrated ability to multitask and maintain a high level of work organization
-
Customer-oriented attitude with developed interpersonal skills
-
Patience and ability to handle challenging situations with empathy and professionalism
-
Detail-oriented approach with a commitment to accuracy
-
Fast learner with the ability to adapt to changing priorities
-
Bachelor's degree in Business, Communications, or related field preferred (not required)
-
Bilingual skills in additional languages are a plus
Additional Information
Salary: $22.50 – $24.50
Some benefit highlights:
- 80% coverage Health, Dental and Vision
- Paid time off
- RRSP Program Eligibility
SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.
Please note that candidates applying for Canadian job openings should be authorized to work in Canada.
About SGS
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,700 laboratories and business facilities across 119 countries, supported by a team of 99,250 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, safety and compliance. Our brand promise, when you need to be sure, underscores our commitment to reliability, integrity and trust — enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
Community Guidelines SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS. We want to promote an informative and enjoyable environment within this community; we therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines.
Posts will be removed if they are:
- Offensive, defamatory, discriminatory or obscene
- Fraudulent, deceptive or misleading
- In violation of any intellectual property rights
- In violation of any law or regulation
- Abusive, harassing, stalking or attacking others
- Trolling or deliberate disruption of discussion
- Commercial solicitations or personal promotion
- Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
Intellectual Property Statement Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by SGS Société Générale de Surveillance SA, Switzerland.