About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
We’re looking for an Operations Manager to lead operations for our apparel distribution centre. This role is hands-on, ensuring smooth and efficient workflows in receiving, picking, packing, and shipping. The Operations Manager drives performance through direct oversight of warehouse teams, maintaining high standards for safety, accuracy, and productivity.
Day Shift: 7:00am – 3:30p.m. (M – F)
Afternoon Shift : 3:45p.m. – 12:15a.m. (M – F)
Night Shift: 11:00p.m. – 7:30a.m. (S – Th)
Responsibilities:
- Oversee day-to-day operations for the apparel business (Cleo, Northern Reflections, Ricki’s), while achieving effective and efficient service with a focus on quality, productivity, service, safety and loss prevention.
- Lead, coach, and supervise warehouse associates across designated departments (receiving, order fulfillment, shipping).
- Execute daily operational plans to ensure merchandise is processed and shipped on time, meeting service level expectations.
- Monitor team performance and productivity, providing direction and support on the warehouse floor.
- Manage staffing levels, scheduling, and labour planning to align with business volumes and seasonal peaks.
- Partner with Distribution Centre leadership to resolve operational challenges and implement process improvements.
- Ensure compliance with company policies, health & safety standards, and operational procedures.
- Maintain accurate reporting of KPIs (accuracy, productivity, order turnaround time, etc.) and identify opportunities for improvement.
- Act as a key liaison with other functions (Planning, Merchandising, Transportation) to support product flow and problem resolution.
- Promote a positive and safe work environment, leading by example and reinforcing company values.
- Coordinate inventory location moves within the warehouse;
- Review order accuracy, productivity levels, and general maintenance of the warehouse;
- Oversight of all warehouse operations, including safety, quality, continuous improvement, and inventory control, as well as confirming loads and arranging pick-up and delivery appointments;
- Drive operational excellence in receiving, inventory management, order fulfillment, and shipping across multiple brands.
- Ensure team members are working efficiently, in a timely manner, and following processes and procedures put in place by the company;
- Support all company sponsored programs and initiatives. Provide positive leadership and seek out opportunities to maintain and enhance morale.
- Supervise, direct, train and develop team members, including providing frequent and constructive feedback.
- Communicate departmental standards, expectations, goals, changes and policies to all team members.
- Maintain and enhance overall Employee relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability.
- Ensure team member safety through education and training, promoting safety awareness and accountability and by promptly addressing potential hazards.
- Comply with all Health and Safety policies, procedures and standards and with the OHSA to ensure a culture of safety throughout the organization. Monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis
Qualifications:
- Post secondary education or relevant experience
- 5+ years of management experience in a Distribution Centre or Warehouse
- Solid communication skills, interpersonal skills, math and problem solving skills and organizational skills
- Strong knowledge of warehouse management systems (WMS), best practices, and continuous improvement methodologies.
- Proven experience in identifying and implementing process improvements
- Strong leadership skills
- People Management – ability to assess skills and manage the work and productivity of others while coaching and developing talent
- Business Communication skills – ability to write, speak and present clearly across a variety of communication settings and adjusts communication style to the audience
- Conflict management skills – ability to view conflict as an opportunity to find common ground and gain cooperation from all parties.
- Problem solving skills – reacts quickly and appropriately to problems in the DC; follows up in a timely manner to issues not immediately resolvable; ties up all loose ends.
- Ability to motivate self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency and delegates appropriately.
- Must have high initiative, integrity and dependability and demonstrate responsible, ethical and honest behavior in all tasks and responsibilities
About Northern Reflections
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast.
Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store Associates, and the overall brand experience, turn customers into long time friends.
The Northern Reflections team is passionate about creating one-of-a-kind items and beautiful collections that reflect current fashion trends. We are devoted to developing superb quality fabrics, finishes and details in every style we produce. When entering a Northern Reflections store, that season’s latest fashions and colour pallets are instantly visible, and our Store Associates are there to help our customers put together great fitting, figure flattering, versatile looks that will enhance every wardrobe.
As our business has grown and our fashions have evolved, Northern Reflections’ vision has remained constant: we are "Devoted to our customers, passionate about our brand, and inspired by our people."
About the role
Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo
At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.
As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.
We’re looking for an Operations Manager to lead operations for our apparel distribution centre. This role is hands-on, ensuring smooth and efficient workflows in receiving, picking, packing, and shipping. The Operations Manager drives performance through direct oversight of warehouse teams, maintaining high standards for safety, accuracy, and productivity.
Day Shift: 7:00am – 3:30p.m. (M – F)
Afternoon Shift : 3:45p.m. – 12:15a.m. (M – F)
Night Shift: 11:00p.m. – 7:30a.m. (S – Th)
Responsibilities:
- Oversee day-to-day operations for the apparel business (Cleo, Northern Reflections, Ricki’s), while achieving effective and efficient service with a focus on quality, productivity, service, safety and loss prevention.
- Lead, coach, and supervise warehouse associates across designated departments (receiving, order fulfillment, shipping).
- Execute daily operational plans to ensure merchandise is processed and shipped on time, meeting service level expectations.
- Monitor team performance and productivity, providing direction and support on the warehouse floor.
- Manage staffing levels, scheduling, and labour planning to align with business volumes and seasonal peaks.
- Partner with Distribution Centre leadership to resolve operational challenges and implement process improvements.
- Ensure compliance with company policies, health & safety standards, and operational procedures.
- Maintain accurate reporting of KPIs (accuracy, productivity, order turnaround time, etc.) and identify opportunities for improvement.
- Act as a key liaison with other functions (Planning, Merchandising, Transportation) to support product flow and problem resolution.
- Promote a positive and safe work environment, leading by example and reinforcing company values.
- Coordinate inventory location moves within the warehouse;
- Review order accuracy, productivity levels, and general maintenance of the warehouse;
- Oversight of all warehouse operations, including safety, quality, continuous improvement, and inventory control, as well as confirming loads and arranging pick-up and delivery appointments;
- Drive operational excellence in receiving, inventory management, order fulfillment, and shipping across multiple brands.
- Ensure team members are working efficiently, in a timely manner, and following processes and procedures put in place by the company;
- Support all company sponsored programs and initiatives. Provide positive leadership and seek out opportunities to maintain and enhance morale.
- Supervise, direct, train and develop team members, including providing frequent and constructive feedback.
- Communicate departmental standards, expectations, goals, changes and policies to all team members.
- Maintain and enhance overall Employee relations and job satisfaction through effective communication, fair and consistent treatment, respect for the individual, and establishment of clear expectations and accountability.
- Ensure team member safety through education and training, promoting safety awareness and accountability and by promptly addressing potential hazards.
- Comply with all Health and Safety policies, procedures and standards and with the OHSA to ensure a culture of safety throughout the organization. Monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis
Qualifications:
- Post secondary education or relevant experience
- 5+ years of management experience in a Distribution Centre or Warehouse
- Solid communication skills, interpersonal skills, math and problem solving skills and organizational skills
- Strong knowledge of warehouse management systems (WMS), best practices, and continuous improvement methodologies.
- Proven experience in identifying and implementing process improvements
- Strong leadership skills
- People Management – ability to assess skills and manage the work and productivity of others while coaching and developing talent
- Business Communication skills – ability to write, speak and present clearly across a variety of communication settings and adjusts communication style to the audience
- Conflict management skills – ability to view conflict as an opportunity to find common ground and gain cooperation from all parties.
- Problem solving skills – reacts quickly and appropriately to problems in the DC; follows up in a timely manner to issues not immediately resolvable; ties up all loose ends.
- Ability to motivate self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency and delegates appropriately.
- Must have high initiative, integrity and dependability and demonstrate responsible, ethical and honest behavior in all tasks and responsibilities
About Northern Reflections
Established in 1985, Northern Reflections has become a trusted brand known for our fashionable, unique clothing designed to comfortably fit and flatter a woman’s body. We began with one store in Guelph, Ontario, and today have 100+ stores coast to coast.
Our exclusively-designed collections, flare for colour and our comfort-tailored garments have built a very loyal following. Our friendly and knowledgeable Store Associates, and the overall brand experience, turn customers into long time friends.
The Northern Reflections team is passionate about creating one-of-a-kind items and beautiful collections that reflect current fashion trends. We are devoted to developing superb quality fabrics, finishes and details in every style we produce. When entering a Northern Reflections store, that season’s latest fashions and colour pallets are instantly visible, and our Store Associates are there to help our customers put together great fitting, figure flattering, versatile looks that will enhance every wardrobe.
As our business has grown and our fashions have evolved, Northern Reflections’ vision has remained constant: we are "Devoted to our customers, passionate about our brand, and inspired by our people."