Security Team Lead - CF Shops
Top Benefits
About the role
Paladin Security is Hiring a Security Team Lead! Position: Security Team Lead
Location: CF Shops at Don Mills, 1090 Don Mills Road, North York, ON
Status: Full-Time
Hours: Continental Days - 6:00 AM to 6:00 PM
Pay Rate: $21.03/hour
About the Site: Shops at Don Mills is a lifestyle shopping centre with 72 stores anchored around fashion, dining, and entertainment. As a Security Team Lead, you will play a key role in ensuring the safety, security, and comfort of patrons, tenants, and staff while leading a small team of guards.
Duties & Responsibilities
- Assist the Site Supervisor with day-to-day reporting and operations.
- Lead and mentor a team of 2-6 guards.
- Maintain property standards, enforce rules, and ensure compliance with regulations.
- Respond to emergencies and provide first aid, CPR, or AED support until professionals arrive.
- Conduct proactive and reactive patrols (foot and vehicle) and monitor CCTV surveillance systems.
- Handle trespassing, disturbances, and unauthorized access using tact and diplomacy.
- Draft detailed incident and occurrence reports, ensuring accuracy and timeliness.
- Assist with Fire & Life Safety inspections and emergency drills.
- Support law enforcement and emergency personnel when required.
- Deliver strong customer service through access control, line management, and incident resolution.
- Work both indoors and outdoors in dynamic environments
Requirements Must-Have Qualifications
- Minimum 1 year of leadership/supervisory experience (or equivalent).
- Minimum 2 years of mall security or relevant experience.
- Strong leadership, interpersonal, emotional intelligence, and communication skills (verbal & written).
- Strong command and fluency in English (spoken and written).
- High degree of professionalism, with ability to remain calm under pressure.
- Ability to handle stress and make sound decisions under duress.
- High attention to detail and strong observational awareness.
- Must be willing and able to patrol on foot and by vehicle for 8-12 hours.
- Must be comfortable working indoors, outdoors, and in highly populated areas.
- Must provide a valid vulnerable sector check, criminal background check, and driver's abstract.
Nice-to-Have Qualifications
- Previous experience in mall security leadership or equivalent setting.
- Ability to work in a fast-paced environment with shifting demands.
- Strong team collaboration skills and ability to lead by example
Benefits
- Paid Time Off
- Overtime Pay (Averaging Agreement after 88 hours)
- Health & Dental Benefits
- Growth Opportunities
- Pay Reviews
About Classet
Classet automates the most time-consuming recruiting tasks with voice AI.
Our view is that recruiters provide the highest level of impact to candidates when they spend their time building relationships and helping candidates succeed. Transform your hiring with Classet's AI-powered instant interview solution. Automate screening, schedule effortlessly, and hire top talent faster than ever. Experience the future of recruitment now!
We don't use AI to replace the human touch desperately needed in recruiting - we use AI to augment and accelerate it, while providing a best-in-class candidate experience!
Security Team Lead - CF Shops
Top Benefits
About the role
Paladin Security is Hiring a Security Team Lead! Position: Security Team Lead
Location: CF Shops at Don Mills, 1090 Don Mills Road, North York, ON
Status: Full-Time
Hours: Continental Days - 6:00 AM to 6:00 PM
Pay Rate: $21.03/hour
About the Site: Shops at Don Mills is a lifestyle shopping centre with 72 stores anchored around fashion, dining, and entertainment. As a Security Team Lead, you will play a key role in ensuring the safety, security, and comfort of patrons, tenants, and staff while leading a small team of guards.
Duties & Responsibilities
- Assist the Site Supervisor with day-to-day reporting and operations.
- Lead and mentor a team of 2-6 guards.
- Maintain property standards, enforce rules, and ensure compliance with regulations.
- Respond to emergencies and provide first aid, CPR, or AED support until professionals arrive.
- Conduct proactive and reactive patrols (foot and vehicle) and monitor CCTV surveillance systems.
- Handle trespassing, disturbances, and unauthorized access using tact and diplomacy.
- Draft detailed incident and occurrence reports, ensuring accuracy and timeliness.
- Assist with Fire & Life Safety inspections and emergency drills.
- Support law enforcement and emergency personnel when required.
- Deliver strong customer service through access control, line management, and incident resolution.
- Work both indoors and outdoors in dynamic environments
Requirements Must-Have Qualifications
- Minimum 1 year of leadership/supervisory experience (or equivalent).
- Minimum 2 years of mall security or relevant experience.
- Strong leadership, interpersonal, emotional intelligence, and communication skills (verbal & written).
- Strong command and fluency in English (spoken and written).
- High degree of professionalism, with ability to remain calm under pressure.
- Ability to handle stress and make sound decisions under duress.
- High attention to detail and strong observational awareness.
- Must be willing and able to patrol on foot and by vehicle for 8-12 hours.
- Must be comfortable working indoors, outdoors, and in highly populated areas.
- Must provide a valid vulnerable sector check, criminal background check, and driver's abstract.
Nice-to-Have Qualifications
- Previous experience in mall security leadership or equivalent setting.
- Ability to work in a fast-paced environment with shifting demands.
- Strong team collaboration skills and ability to lead by example
Benefits
- Paid Time Off
- Overtime Pay (Averaging Agreement after 88 hours)
- Health & Dental Benefits
- Growth Opportunities
- Pay Reviews
About Classet
Classet automates the most time-consuming recruiting tasks with voice AI.
Our view is that recruiters provide the highest level of impact to candidates when they spend their time building relationships and helping candidates succeed. Transform your hiring with Classet's AI-powered instant interview solution. Automate screening, schedule effortlessly, and hire top talent faster than ever. Experience the future of recruitment now!
We don't use AI to replace the human touch desperately needed in recruiting - we use AI to augment and accelerate it, while providing a best-in-class candidate experience!