Production Support Specialist
About the role
Job Title: Salesforce Production Support Engineer Location: Toronto, ON (Onsite)
Job description: Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities Provide L2/L3 production support for front‑office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (DevOps/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation
Experience Required 7 to 12 years of experience in Application/Production Support Prior experience in Capital Markets / Investment Banking platforms strongly preferred
Key Skills (Focused)
Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications Scripting / Automation: Python (or similar) Systems & Databases: Linux/Windows + SQL ITIL Processes: Incident, Problem, Change Management Monitoring & Stability mindset (proactive support, root cause analysis)
Secondary Skills (Good to Have) Monitoring Tools: Geneos, AppDynamics, Dynatrace Scheduling Tools: Control-M / Autosys DevOps / CI-CD: Jenkins, GitHub, Ansible Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes Knowledge of Salesforce / Capital Markets platforms
Profile Summary Strong analytical, communication, and stakeholder management skills Ability to operate in a fast-paced, high-pressure trading environment Proactive, detail-oriented, and automation-focused mindset.
Not the right fit? Search for Production Support Specialist jobs in Toronto, Ontario, Canada
About Lorven Technologies Inc.
Lorven Technologies, Inc. is a highly recognized provider of professional technology consultancy in the US. We provide high quality and cost effective strategic solutions to our clients supported by superior staffing and training services.
We offer a wide range of services in the areas of analysis, design, development and maintenance of various information systems. Lorven excels in providing talented, dedicated, and knowledgeable professionals with proven industry experience to our clients. We are committed to building long term relationships with our clients through quality service and concrete results, so that our clients are able to achieve greater excellence. Total customer focus, commitment to quality, and multi-technology expertise are our key focus to satisfy our customers. Superior project management skills, extensive experience in managing multi-location development combined with continuous process improvement efforts, are the traits of our delivery methodology.
Lorven delivers innovative and effective technology solutions in a timely, cost-effective, and value-added manner. Our processes, techniques, people, and attitude strive to internalize our client's business domain in order to be able to deliver a level of innovation and acumen that is unparalleled. Our success is defined by our client's success and our core values serve as the corner stones of our project delivery approach.
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Production Support Specialist
About the role
Job Title: Salesforce Production Support Engineer Location: Toronto, ON (Onsite)
Job description: Provide production support for a portfolio of Client Technology and Global Investment Banking applications (Salesforce, Dealogic, Capital IQ, etc.), ensuring stability, automation, and efficient release management.
Key Responsibilities Provide L2/L3 production support for front‑office users across global platforms Manage incident, problem, and change (ITIL) processes Coordinate releases, bug fixes, and enhancements with internal teams and vendors Improve system reliability through monitoring and automation (DevOps/CI-CD) Perform capacity planning and disaster recovery coordination Maintain documentation, runbooks, and knowledge sharing Partner with business, technology, and compliance teams Participate in on-call / weekend release rotation
Experience Required 7 to 12 years of experience in Application/Production Support Prior experience in Capital Markets / Investment Banking platforms strongly preferred
Key Skills (Focused)
Primary Skills (Must Have) Production Support (L2/L3) in enterprise applications Scripting / Automation: Python (or similar) Systems & Databases: Linux/Windows + SQL ITIL Processes: Incident, Problem, Change Management Monitoring & Stability mindset (proactive support, root cause analysis)
Secondary Skills (Good to Have) Monitoring Tools: Geneos, AppDynamics, Dynatrace Scheduling Tools: Control-M / Autosys DevOps / CI-CD: Jenkins, GitHub, Ansible Exposure to Cloud & Modern Tech: AWS, Docker, Kubernetes Knowledge of Salesforce / Capital Markets platforms
Profile Summary Strong analytical, communication, and stakeholder management skills Ability to operate in a fast-paced, high-pressure trading environment Proactive, detail-oriented, and automation-focused mindset.
Not the right fit? Search for Production Support Specialist jobs in Toronto, Ontario, Canada
About Lorven Technologies Inc.
Lorven Technologies, Inc. is a highly recognized provider of professional technology consultancy in the US. We provide high quality and cost effective strategic solutions to our clients supported by superior staffing and training services.
We offer a wide range of services in the areas of analysis, design, development and maintenance of various information systems. Lorven excels in providing talented, dedicated, and knowledgeable professionals with proven industry experience to our clients. We are committed to building long term relationships with our clients through quality service and concrete results, so that our clients are able to achieve greater excellence. Total customer focus, commitment to quality, and multi-technology expertise are our key focus to satisfy our customers. Superior project management skills, extensive experience in managing multi-location development combined with continuous process improvement efforts, are the traits of our delivery methodology.
Lorven delivers innovative and effective technology solutions in a timely, cost-effective, and value-added manner. Our processes, techniques, people, and attitude strive to internalize our client's business domain in order to be able to deliver a level of innovation and acumen that is unparalleled. Our success is defined by our client's success and our core values serve as the corner stones of our project delivery approach.