Director, Pay and Benefits Support Branch
Top Benefits
About the role
Apply By: Sunday, November 16, 2025 11:59 pm EST
Delivering payroll excellence. Driving operational impact!
As Director, you will oversee the day-to-day support functions of payroll and benefits administration, lead a high-performing team, and support modernization initiatives that enhance service delivery and system efficiency. You will play a key role in maintaining service excellence, driving continuous improvement, and fostering strong relationships with internal and external partners.
The Pay and Benefits Support Branch is responsible for managing Ontario’s HR and payroll systems, implementing policy changes, resolving service incidents, and monitoring performance. The branch delivers biweekly payroll and benefits enrolment for OPS employees and several agencies, ensuring compliance with legislative requirements and collective agreements.
A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario.
We foster a diverse and inclusive workplace where employees have the resources and opportunities they need to be fulfilled and inspired to move Ontario forward.
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 . We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact ExecutiveAccommodations@ontario.ca. All information discussed related to accommodation will be kept confidential.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility commitments
- Anti-Racism Policy
About the Job
Reporting to the Assistant Deputy Minister, you will:
- build a high-performing, inclusive team culture that supports growth, accountability, and modern ways of working
- foster employee engagement and a strong client-focused service culture
- lead key initiatives to improve payroll operations, including audits, process improvements, quality assurance, and financial controls
- oversee updates to the Workforce Information Network (WIN) – the payroll processing module within the Human Capital Management suite – ensuring accurate processing of payroll and compensation changes
- assess team resources and skills to support continuous improvement and adapt to changing priorities
- collaborate with internal and external partners to strengthen relationships and enhance service delivery
What you bring to the team
Executive Leadership
You are an experienced and inclusive leader who:
- communicates the organization’s vision and values with clarity and purpose
- leads with a transformational, client-focused approach, fostering a culture of continuous improvement
- builds and empowers high-performing, multi-functional teams of managers, professionals, and front-line employees to deliver high-quality services
- champions equity, inclusion, and collaboration, creating a workplace where diverse perspectives are valued, and team members thrive
Payroll and Benefits Administration
You bring operational knowledge and leadership in:
- managing the delivery of complex payroll and benefits programs, ensuring compliance with legislation, collective agreements, and service standards
- supporting the implementation of digital and technology-enabled solutions to improve service delivery and operational efficiency
- applying sound judgment to resolve complex issues and support decision-making aligned with organizational priorities
- providing strategic input and operational advice to senior leaders to enhance the effectiveness of payroll and benefits administration
Relationship and Client Service Leadership
You are a skilled relationship builder and communicator who:
- fosters strong partnerships across the OPS and with external stakeholders, including unions, pension plans, benefit providers, and other payroll partners
- promotes coordination, consultation, and communication to support service excellence and stakeholder satisfaction
- navigates sensitive and potentially contentious issues with political acuity, diplomacy, and tact
- influences and negotiates effectively to build consensus, resolve challenges, and advance shared goals
Don’t meet every requirement?
If you’re excited (to work for the Ontario Public Service or about this opportunity) but don’t think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate!
What We Offer
The Ontario Public Service is one of Ontario’s largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
Our comprehensive compensation and benefits package includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- 100% employer-paid group health, dental, life and disability benefits
- a $750-per-year health and wellness spending account
- 25 days’ vacation, increased after 15 years
- parental leave top-up benefits including for adoptive parents
- an Employee and Family Assistance Program, which provides confidential counseling services
About Government of Ontario
Ontario Government | Gouvernement de l'Ontario
The Ontario Government works to serve the public interest and uphold the public trust by providing Ministers with objective advice and expert guidance. The Ontario Public Service carries out the decisions and policies of the elected government with integrity and accountability and administers public services to the highest professional standards.
Le gouvernement de l'Ontario sert l'intérêt public et conserve la confiance du public en fournissant aux ministres des conseils objectifs et spécialisés. La fonction publique de l'Ontario applique les décisions et les politiques du gouvernement élu. En respectant le principe de reddition des comptes et avec intégrité, elle administre les services à la population selon les normes professionnelles les plus rigoureuses.
Director, Pay and Benefits Support Branch
Top Benefits
About the role
Apply By: Sunday, November 16, 2025 11:59 pm EST
Delivering payroll excellence. Driving operational impact!
As Director, you will oversee the day-to-day support functions of payroll and benefits administration, lead a high-performing team, and support modernization initiatives that enhance service delivery and system efficiency. You will play a key role in maintaining service excellence, driving continuous improvement, and fostering strong relationships with internal and external partners.
The Pay and Benefits Support Branch is responsible for managing Ontario’s HR and payroll systems, implementing policy changes, resolving service incidents, and monitoring performance. The branch delivers biweekly payroll and benefits enrolment for OPS employees and several agencies, ensuring compliance with legislative requirements and collective agreements.
A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario.
We foster a diverse and inclusive workplace where employees have the resources and opportunities they need to be fulfilled and inspired to move Ontario forward.
How we support diversity, inclusion and accessibility
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario’s Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 . We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact ExecutiveAccommodations@ontario.ca. All information discussed related to accommodation will be kept confidential.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility commitments
- Anti-Racism Policy
About the Job
Reporting to the Assistant Deputy Minister, you will:
- build a high-performing, inclusive team culture that supports growth, accountability, and modern ways of working
- foster employee engagement and a strong client-focused service culture
- lead key initiatives to improve payroll operations, including audits, process improvements, quality assurance, and financial controls
- oversee updates to the Workforce Information Network (WIN) – the payroll processing module within the Human Capital Management suite – ensuring accurate processing of payroll and compensation changes
- assess team resources and skills to support continuous improvement and adapt to changing priorities
- collaborate with internal and external partners to strengthen relationships and enhance service delivery
What you bring to the team
Executive Leadership
You are an experienced and inclusive leader who:
- communicates the organization’s vision and values with clarity and purpose
- leads with a transformational, client-focused approach, fostering a culture of continuous improvement
- builds and empowers high-performing, multi-functional teams of managers, professionals, and front-line employees to deliver high-quality services
- champions equity, inclusion, and collaboration, creating a workplace where diverse perspectives are valued, and team members thrive
Payroll and Benefits Administration
You bring operational knowledge and leadership in:
- managing the delivery of complex payroll and benefits programs, ensuring compliance with legislation, collective agreements, and service standards
- supporting the implementation of digital and technology-enabled solutions to improve service delivery and operational efficiency
- applying sound judgment to resolve complex issues and support decision-making aligned with organizational priorities
- providing strategic input and operational advice to senior leaders to enhance the effectiveness of payroll and benefits administration
Relationship and Client Service Leadership
You are a skilled relationship builder and communicator who:
- fosters strong partnerships across the OPS and with external stakeholders, including unions, pension plans, benefit providers, and other payroll partners
- promotes coordination, consultation, and communication to support service excellence and stakeholder satisfaction
- navigates sensitive and potentially contentious issues with political acuity, diplomacy, and tact
- influences and negotiates effectively to build consensus, resolve challenges, and advance shared goals
Don’t meet every requirement?
If you’re excited (to work for the Ontario Public Service or about this opportunity) but don’t think you meet all the criteria, please still consider applying. We recognize no one person might have every qualification in this job ad, and you just might be the right candidate!
What We Offer
The Ontario Public Service is one of Ontario’s largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- many employee networks offering support for and education about underrepresented groups
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
Our comprehensive compensation and benefits package includes:
- a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
- 100% employer-paid group health, dental, life and disability benefits
- a $750-per-year health and wellness spending account
- 25 days’ vacation, increased after 15 years
- parental leave top-up benefits including for adoptive parents
- an Employee and Family Assistance Program, which provides confidential counseling services
About Government of Ontario
Ontario Government | Gouvernement de l'Ontario
The Ontario Government works to serve the public interest and uphold the public trust by providing Ministers with objective advice and expert guidance. The Ontario Public Service carries out the decisions and policies of the elected government with integrity and accountability and administers public services to the highest professional standards.
Le gouvernement de l'Ontario sert l'intérêt public et conserve la confiance du public en fournissant aux ministres des conseils objectifs et spécialisés. La fonction publique de l'Ontario applique les décisions et les politiques du gouvernement élu. En respectant le principe de reddition des comptes et avec intégrité, elle administre les services à la population selon les normes professionnelles les plus rigoureuses.