Top Benefits
About the role
Customer Marketing Manager On-Site | Calgary, Alberta
We're hiring a Customer Marketing Manager to own and elevate user awareness, engagement, and service adoption across a rapidly growing technology platform. This is a high-impact role for a data-driven marketer who thrives on building strong customer relationships, leveraging multi-channel communication strategies , and turning a high-satisfaction user base into deeply engaged, lifelong brand advocates.
The successful candidate will join a collaborative, fast-paced team where they will take ownership of the post-purchase customer lifecycle , design targeted marketing experiments , analyze customer data to uncover insights , and help build the foundations required to support continued adoption and long-term retention.
What You'll Do Drive strong alignment with sales, customer experience, partnerships, and product to help achieve strategic goals for customer engagement, adoption, and retention. Collaborate cross-functionally with internal marketing and customer-facing support or concierge teams to build cohesive campaign strategies. Use customer segmentation and behavior-based cohorts to identify the right content, timing, and channels to educate users. Utilize and contribute to the continuous development of marketing assets throughout the customer lifecycle. Conduct primary customer research to support the development of high-impact marketing assets, including case studies. Develop and execute data-driven experiments to demonstrate and maximize marketing effectiveness across various communication channels. Leverage multiple channels to engage users, including email, in-product messaging, and live operational teams. Deeply understand the customer lifecycle and evolving user needs to enable and support them at every stage of their journey. Measure and report on the overall business impact of customer engagement initiatives.
What You'll Bring 3+ years of experience within B2C Marketing or a dedicated Customer Marketing role. Proven experience in creating and executing multi-channel marketing campaigns that directly drive customer engagement. Strong data-driven mindset with experience analyzing customer data and developing actionable insights to inform strategies. Solid familiarity with marketing and customer key performance indicators (KPIs). Hands-on experience working with modern marketing automation tools to execute campaigns at scale. Strong asset creation skills with a demonstrated ability to contribute directly to the development of marketing materials. Exceptional cross-functional collaboration and communication skills to work seamlessly across technical, creative, and operational teams.
Nice to Have Experience building or managing customer loyalty, advocacy, and/or rewards programs. Background in leveraging direct customer feedback or working alongside high-touch support models to inform campaign messaging.
Why Join Opportunity to own and influence the one-to-many customer marketing strategy for a company boasting an industry-leading Net Promoter Score (NPS). High-impact position with clear visibility across marketing, partnerships, product, and leadership teams. Chance to work with modern marketing tech stacks, automation tools, and data-driven customer segmentation. Competitive compensation package including salary, bonus potential, and benefits. Remote-first culture with flexibility, autonomy, and significant ownership. Collaborative environment focused on innovation, continuous improvement, and professional growth.
This is an opportunity to join a high-growth technology company building innovative consumer-facing solutions designed to simplify complex and overwhelming lifecycle milestones into streamlined, stress-free experiences. The selected candidate will have the chance to make a meaningful impact, work alongside experienced business leaders, and help shape the future of a rapidly expanding platform.
Not the right fit? Search for Customer Marketing Manager jobs in Calgary, Alberta, Canada
About The New Network
The Recruitment & Executive Search Partner for Hyper Growth Companies
In the fast-paced world of hyper growth, every new hire shapes the trajectory of your success. At the New Network, we specialize in recruitment strategies that ensure each hire helps you accelerate toward your goals.
How We Do It: Our approach is based on years of experience helping hyper growth companies scale. We meticulously assess and select talent, ensuring they possess the ideal experience, skill set, and cultural alignment to accelerate your company's growth.
Why: In hyper growth environments, talent isn't just an asset—it's the heartbeat of your success. By partnering with us, you not only gain access to exceptional candidates but also foster resilience, engagement, and productivity within your team. Together, we pave a path toward sustainable scaled growth.
Ready to accelerate your hyper growth strategy with the power of talent?
Reach out today!
Similar Jobs
Top Benefits
About the role
Customer Marketing Manager On-Site | Calgary, Alberta
We're hiring a Customer Marketing Manager to own and elevate user awareness, engagement, and service adoption across a rapidly growing technology platform. This is a high-impact role for a data-driven marketer who thrives on building strong customer relationships, leveraging multi-channel communication strategies , and turning a high-satisfaction user base into deeply engaged, lifelong brand advocates.
The successful candidate will join a collaborative, fast-paced team where they will take ownership of the post-purchase customer lifecycle , design targeted marketing experiments , analyze customer data to uncover insights , and help build the foundations required to support continued adoption and long-term retention.
What You'll Do Drive strong alignment with sales, customer experience, partnerships, and product to help achieve strategic goals for customer engagement, adoption, and retention. Collaborate cross-functionally with internal marketing and customer-facing support or concierge teams to build cohesive campaign strategies. Use customer segmentation and behavior-based cohorts to identify the right content, timing, and channels to educate users. Utilize and contribute to the continuous development of marketing assets throughout the customer lifecycle. Conduct primary customer research to support the development of high-impact marketing assets, including case studies. Develop and execute data-driven experiments to demonstrate and maximize marketing effectiveness across various communication channels. Leverage multiple channels to engage users, including email, in-product messaging, and live operational teams. Deeply understand the customer lifecycle and evolving user needs to enable and support them at every stage of their journey. Measure and report on the overall business impact of customer engagement initiatives.
What You'll Bring 3+ years of experience within B2C Marketing or a dedicated Customer Marketing role. Proven experience in creating and executing multi-channel marketing campaigns that directly drive customer engagement. Strong data-driven mindset with experience analyzing customer data and developing actionable insights to inform strategies. Solid familiarity with marketing and customer key performance indicators (KPIs). Hands-on experience working with modern marketing automation tools to execute campaigns at scale. Strong asset creation skills with a demonstrated ability to contribute directly to the development of marketing materials. Exceptional cross-functional collaboration and communication skills to work seamlessly across technical, creative, and operational teams.
Nice to Have Experience building or managing customer loyalty, advocacy, and/or rewards programs. Background in leveraging direct customer feedback or working alongside high-touch support models to inform campaign messaging.
Why Join Opportunity to own and influence the one-to-many customer marketing strategy for a company boasting an industry-leading Net Promoter Score (NPS). High-impact position with clear visibility across marketing, partnerships, product, and leadership teams. Chance to work with modern marketing tech stacks, automation tools, and data-driven customer segmentation. Competitive compensation package including salary, bonus potential, and benefits. Remote-first culture with flexibility, autonomy, and significant ownership. Collaborative environment focused on innovation, continuous improvement, and professional growth.
This is an opportunity to join a high-growth technology company building innovative consumer-facing solutions designed to simplify complex and overwhelming lifecycle milestones into streamlined, stress-free experiences. The selected candidate will have the chance to make a meaningful impact, work alongside experienced business leaders, and help shape the future of a rapidly expanding platform.
Not the right fit? Search for Customer Marketing Manager jobs in Calgary, Alberta, Canada
About The New Network
The Recruitment & Executive Search Partner for Hyper Growth Companies
In the fast-paced world of hyper growth, every new hire shapes the trajectory of your success. At the New Network, we specialize in recruitment strategies that ensure each hire helps you accelerate toward your goals.
How We Do It: Our approach is based on years of experience helping hyper growth companies scale. We meticulously assess and select talent, ensuring they possess the ideal experience, skill set, and cultural alignment to accelerate your company's growth.
Why: In hyper growth environments, talent isn't just an asset—it's the heartbeat of your success. By partnering with us, you not only gain access to exceptional candidates but also foster resilience, engagement, and productivity within your team. Together, we pave a path toward sustainable scaled growth.
Ready to accelerate your hyper growth strategy with the power of talent?
Reach out today!