About the role
General information
Associate, Service Georgina
(Posting #2025.92T)
Department: Community Services
Division: Service Georgina
**Location:**Civic Centre
**Status:**Temporary, Full Time (September 2025 ¿ August 14, 2026)
**Hours of Work:**35 hours per week
Number of Positions: 1
Hourly Wage: $31.58 per hour
Date Posted: August 26, 2025
Date Closing: September 2, 2025
Come work with us!
Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.¿
Position Purpose
Responsible for providing front line service for all incoming service inquiries via telephone, in-person, website and email in a manner than exemplifies the Town's service quality standards: Solutions-oriented, Timely, Easy to Access and Professional.For full details and qualifications, please see attached job description.
Minimum Qualifications
-
Successful completion of post-secondary degree or diploma in Business Administration, Office Administration, Political Science, or a closely related field
-
Minimum two (2) years' experience in customer service, preferably in a municipal setting, including one (1) year experience in a municipal call centre/customer service environment with multi-service channels (cashiering functions; handling high call and email volumes)
-
Experience with recreation and/or tax systems/software, work order systems, online research
-
Must submit a satisfactory Criminal Record Check, displaying no convictions that would impede the individual's ability to perform the duties of this role
How to apply
Qualified applicants are invited to submit a resume and cover letter, identifying the Job Title and Job ID#. Please apply by visiting the www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.
Committed to diversity and a barrier-free environment
The Town of Georgina is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.
We thank all candidates for their interest, however only those being considered will be contacted.
Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Manager, Town of Georgina, 26557 Civic Centre Road, Keswick, ON L4P 3G1 (905) 476-4301
JOB DESCRIPTION
Title:
Associate, Service Georgina
Position #:
93
Department:
Strategic Initiatives
Division:
Corporate Strategy and Service Excellence
Date Created:
August 2017
Revision Date:
June, 2022
Reports To:
Supervisor, Service Georgina
Job Grade:
8
Direct Reports:
None
Indirect Reports:
None
Position Summary
Responsible for providing front line service for all incoming service inquiries via telephone, in-person, website and email in a manner than exemplifies the Town's service quality standards: Solutions-oriented, Timely, Easy to Access and Professional.
Responsibilities
- Operate as the primary point of contact for all general inquiries related to Town services, programs and initiatives including but not limited to: property taxes, utility billing, water/waste water services, roads, waste management, parks and facility usage, recreational program registration, pet and kennel licences, facility bookings and other services as migrated to Service Georgina
- Intake, triage, respond and follow up to inquiries via telephone, in-person, website and email. Identify priority or sensitive inquiries/requests and escalate to the Supervisor/Manager as required
- Manage difficult service inquiries independently
- Prepare and distribute accurate and professional communication to clients and business unites related to Town services
- Generate public service requests (PSRs) on behalf of clients and update PSRs to reflect actions taken, resolution, or other information provided business units
- Maintain and foster open communication and cooperation with internal business units to provide continuity of service and address any gaps or escalated circumstances
- Book facilities and issue permits for facility rentals. Ensure clients have appropriate liquor licences and insurances (where applicable)
- Register clients for recreational programs. Provide information related to program offerings and coordinate with recreation staff to provide more detailed information.
- Issues parking passes, burn permits, and garbage tags
- Activates and processes bulk water card requests
- Provides support to clients in completion various forms and applications related to Town services
- Process payments for various Town services. Balance daily cash floats and prepare bank deposits
- Support the Tax and Revenue division with bulk payment batches
- Research information related to Town services, client property information etc. in order to deliver effective service
- Make suggestions for, and participate in the implementation of improvements to procedures that enhance the service experience
- Participate in the Town's Health & Safety Program; complies with the Occupational Health and Safety Act, other applicable legislation and best practices
- Maintain knowledge of and adheres to all Town of Georgina Policies and Procedures
- Participates in ongoing Training and Development and ensures all mandatory requirements are met and maintained
The foregoing is intended to outline the general description of the duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete description. The Town of Georgina reserves the right to amend this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position.
Minimum Qualifications
Education and Training
-
Successful completion of post-secondary degree or diploma in Business Administration, Office Administration, Political Science, or a closely related field
-
Completion of the MAP program through the AMCTO or the MTAP through the OMTRA is considered an asset
Experience
-
Minimum two (2) years' experience in customer service, preferably in a municipal setting, including one (1) year experience in a municipal call centre/customer service environment with multi-service channels (cashiering functions; handling high call and email volumes)
-
Experience with recreation and/or tax systems/software, work order systems, online research
-
Up to one (1) year on the job for the period of adjustment, orientation, and adaptation
Knowledge
-
Proficient in Microsoft Office, Internet, as well as cashiering systems including Point of Sale (POS) terminals and adept in digital/electronic work environment.
-
Broad understanding of municipal and regional government related services
-
One (1) year on the job for the period of adjustment, orientation, and adaptation
Competencies
-
Superior interpersonal skills including the ability to work effectively in a team environment
-
Exemplary service skills, with a demonstrated ability to effectively manage escalated service inquiries and deal courteously to a diverse client group
-
Demonstrated ability to multi-task and prioritize to meet service levels
-
Demonstrated ability to seek out information and provide timely responses
-
Ability to independently make decisions within established procedures
-
Excellent verbal and written communication skills, with a positive attitude
-
Highly detail-oriented
Physical Demands and Working Conditions
- Regular office conditions and remote work
- Some exposure to emotionally charged scenarios
- Occasional evening or weekend to support high volume, attend meetings, or support service related initiatives
- Must submit a satisfactory Criminal Record Check, displaying no convictions that would impede the individual's ability to perform the duties of this role
About Town of Georgina
Employment with the Town of Georgina offers an opportunity to make a positive difference in our beautiful community. Located on the south-eastern shores of Lake Simcoe, at the top of the Greater Toronto Area (GTA) in northern York Region, the Town is graced with lakeside living, wide open spaces, and inviting sandy beaches. The current population is approximately 45,000, poised to reach 70,000 by 2031.
Town of Georgina is a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We have many rewarding careers to offer as well as a variety of seasonal and casual positions. Help us continue to make Georgina a great place to live and work by joining our team.
About the role
General information
Associate, Service Georgina
(Posting #2025.92T)
Department: Community Services
Division: Service Georgina
**Location:**Civic Centre
**Status:**Temporary, Full Time (September 2025 ¿ August 14, 2026)
**Hours of Work:**35 hours per week
Number of Positions: 1
Hourly Wage: $31.58 per hour
Date Posted: August 26, 2025
Date Closing: September 2, 2025
Come work with us!
Employment with the Town of Georgina offers an opportunity to make a positive difference in our community. We are a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We offer a collaborative team environment and an excellent place to take charge of your career.¿
Position Purpose
Responsible for providing front line service for all incoming service inquiries via telephone, in-person, website and email in a manner than exemplifies the Town's service quality standards: Solutions-oriented, Timely, Easy to Access and Professional.For full details and qualifications, please see attached job description.
Minimum Qualifications
-
Successful completion of post-secondary degree or diploma in Business Administration, Office Administration, Political Science, or a closely related field
-
Minimum two (2) years' experience in customer service, preferably in a municipal setting, including one (1) year experience in a municipal call centre/customer service environment with multi-service channels (cashiering functions; handling high call and email volumes)
-
Experience with recreation and/or tax systems/software, work order systems, online research
-
Must submit a satisfactory Criminal Record Check, displaying no convictions that would impede the individual's ability to perform the duties of this role
How to apply
Qualified applicants are invited to submit a resume and cover letter, identifying the Job Title and Job ID#. Please apply by visiting the www.georgina.ca/careers no later than 11:59 pm on the closing date. The assessment process may include a practical test and/or interview.
Committed to diversity and a barrier-free environment
The Town of Georgina is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We encourage applications from people with disabilities and will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Team if you require an accommodation(s) and we will work with you to meet your needs throughout any stage of the process. Please be advised that this information will be treated in a confidential manner.
We thank all candidates for their interest, however only those being considered will be contacted.
Personal information collected will be used in accordance with the Municipal Freedom of Information and Protection of Privacy Act for the purpose of candidate selection. Further information concerning the collection of personal information should be directed to the Human Resources Manager, Town of Georgina, 26557 Civic Centre Road, Keswick, ON L4P 3G1 (905) 476-4301
JOB DESCRIPTION
Title:
Associate, Service Georgina
Position #:
93
Department:
Strategic Initiatives
Division:
Corporate Strategy and Service Excellence
Date Created:
August 2017
Revision Date:
June, 2022
Reports To:
Supervisor, Service Georgina
Job Grade:
8
Direct Reports:
None
Indirect Reports:
None
Position Summary
Responsible for providing front line service for all incoming service inquiries via telephone, in-person, website and email in a manner than exemplifies the Town's service quality standards: Solutions-oriented, Timely, Easy to Access and Professional.
Responsibilities
- Operate as the primary point of contact for all general inquiries related to Town services, programs and initiatives including but not limited to: property taxes, utility billing, water/waste water services, roads, waste management, parks and facility usage, recreational program registration, pet and kennel licences, facility bookings and other services as migrated to Service Georgina
- Intake, triage, respond and follow up to inquiries via telephone, in-person, website and email. Identify priority or sensitive inquiries/requests and escalate to the Supervisor/Manager as required
- Manage difficult service inquiries independently
- Prepare and distribute accurate and professional communication to clients and business unites related to Town services
- Generate public service requests (PSRs) on behalf of clients and update PSRs to reflect actions taken, resolution, or other information provided business units
- Maintain and foster open communication and cooperation with internal business units to provide continuity of service and address any gaps or escalated circumstances
- Book facilities and issue permits for facility rentals. Ensure clients have appropriate liquor licences and insurances (where applicable)
- Register clients for recreational programs. Provide information related to program offerings and coordinate with recreation staff to provide more detailed information.
- Issues parking passes, burn permits, and garbage tags
- Activates and processes bulk water card requests
- Provides support to clients in completion various forms and applications related to Town services
- Process payments for various Town services. Balance daily cash floats and prepare bank deposits
- Support the Tax and Revenue division with bulk payment batches
- Research information related to Town services, client property information etc. in order to deliver effective service
- Make suggestions for, and participate in the implementation of improvements to procedures that enhance the service experience
- Participate in the Town's Health & Safety Program; complies with the Occupational Health and Safety Act, other applicable legislation and best practices
- Maintain knowledge of and adheres to all Town of Georgina Policies and Procedures
- Participates in ongoing Training and Development and ensures all mandatory requirements are met and maintained
The foregoing is intended to outline the general description of the duties and responsibilities for this position. It is not intended nor should it be interpreted as a complete description. The Town of Georgina reserves the right to amend this position description at any time provided that such change does not represent a substantive change in the purpose or essential nature of the position.
Minimum Qualifications
Education and Training
-
Successful completion of post-secondary degree or diploma in Business Administration, Office Administration, Political Science, or a closely related field
-
Completion of the MAP program through the AMCTO or the MTAP through the OMTRA is considered an asset
Experience
-
Minimum two (2) years' experience in customer service, preferably in a municipal setting, including one (1) year experience in a municipal call centre/customer service environment with multi-service channels (cashiering functions; handling high call and email volumes)
-
Experience with recreation and/or tax systems/software, work order systems, online research
-
Up to one (1) year on the job for the period of adjustment, orientation, and adaptation
Knowledge
-
Proficient in Microsoft Office, Internet, as well as cashiering systems including Point of Sale (POS) terminals and adept in digital/electronic work environment.
-
Broad understanding of municipal and regional government related services
-
One (1) year on the job for the period of adjustment, orientation, and adaptation
Competencies
-
Superior interpersonal skills including the ability to work effectively in a team environment
-
Exemplary service skills, with a demonstrated ability to effectively manage escalated service inquiries and deal courteously to a diverse client group
-
Demonstrated ability to multi-task and prioritize to meet service levels
-
Demonstrated ability to seek out information and provide timely responses
-
Ability to independently make decisions within established procedures
-
Excellent verbal and written communication skills, with a positive attitude
-
Highly detail-oriented
Physical Demands and Working Conditions
- Regular office conditions and remote work
- Some exposure to emotionally charged scenarios
- Occasional evening or weekend to support high volume, attend meetings, or support service related initiatives
- Must submit a satisfactory Criminal Record Check, displaying no convictions that would impede the individual's ability to perform the duties of this role
About Town of Georgina
Employment with the Town of Georgina offers an opportunity to make a positive difference in our beautiful community. Located on the south-eastern shores of Lake Simcoe, at the top of the Greater Toronto Area (GTA) in northern York Region, the Town is graced with lakeside living, wide open spaces, and inviting sandy beaches. The current population is approximately 45,000, poised to reach 70,000 by 2031.
Town of Georgina is a progressive, forward-thinking organization focused on continuous improvement, innovation and providing exceptional customer service. We have many rewarding careers to offer as well as a variety of seasonal and casual positions. Help us continue to make Georgina a great place to live and work by joining our team.