Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Bilingualism in English and French is required.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Appraiser II, Property Building, you will provide quality control for damage estimates. You will be responsible to analyze assessments provided by vendors, inspect the quality of work and ensure accuracy and alignment with the scope of the insured loss. You will act as a technical resource and offer guidance on building construction, repairs and vendor performance.

How you will create impact:

• Reviewing building estimates and supporting documentation provided by property vendors, assessing legitimacy, accuracy and containment of costs and ensuring alignment with corporate guidelines and industry standards.

• Negotiating and collaborating with vendors and the claims handling team to ensure efficiency, timeliness and quality of the repair process.

• Acting as a subject matter expert and providing guidance on building construction, repairs and vendor performance.

• Conducting inspections to assess property damage and scope and preparing estimates while considering quality, repair methods, costs and safety.

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

• You have strong communication skills to clearly convey messages and explore diverse points of view.

• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have five years of contractor or trade experience in property or commercial claims.

• You have a post-secondary certificate in building construction and trades or related on-the-job training.

• Chartered Insurance Professionals (CIP) designation is an asset.

• HAAG Certified Inspector Program and/or Level 1 Xactimate Certification and Institute of Inspection, Cleaning and Restoration Certification (IICRC) accreditation is an asset.

• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• You are required to have your own vehicle, valid driver’s license and insurance.

• You will travel occasionally.

• Extended work hours, including evenings and weekends, will be required during peak periods and major events.

• Frequent movement, moderate exertion and the ability to lift or move up to 25 lbs is required.

• Repetitive, transactional tasks where accuracy is essential.

• Detail oriented work that requires a high degree of mental concentration for extended periods of time.

• Potential exposure to conditions that require health and safety protection, such as chemicals, noise, dust and debris.

• This role involves direct contact with clients and/or service providers in their environment.

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.