World Waterpark Guest Services Attendant
About the role
World Waterpark Guest Services Attendants are responsible for providing friendly and efficient customer service to all guests vising the Waterpark.
Primary Responsibilities
- Acting as a communications relay between aquatics staff, management, cleaning staff and maintenance staff.
- Selling admissions to people required to use the Special Needs Access door. (i.e. disabled people or people with strollers)
- Providing information to guests regarding the various attractions within the Waterpark.
- Booking and renting out private cabanas and providing any additional information the customer may need.
- Addressing guest concerns and answering guest inquires.
- Keeping office area clean and well stocked.
- Helping with lost children.
- Other responsibilities as required.
Desired Qualifications
- Previous experience working as a cashier or receptionist in a fast paced environment.
- Must possess a passion for service, demonstrating guest service skills with the ability to deliver outstanding service at all times.
- Must have excellent communication skills including excellent reading, writing and speaking skills.
- Should have superior problem solving skills and be able to react calmly and proactively in stressful situations and emergencies.
- Experience using Microsoft Word and Excel.
Terms Of Employment
- This is a part-time position that requires flexible availability Monday through Sunday, days, evenings, weekends and holiday.
- Must be able to pass a basic security clearance.
About West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
West Edmonton Mall
Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged.
Fantasyland Hotel
Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate.
In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.
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World Waterpark Guest Services Attendant
About the role
World Waterpark Guest Services Attendants are responsible for providing friendly and efficient customer service to all guests vising the Waterpark.
Primary Responsibilities
- Acting as a communications relay between aquatics staff, management, cleaning staff and maintenance staff.
- Selling admissions to people required to use the Special Needs Access door. (i.e. disabled people or people with strollers)
- Providing information to guests regarding the various attractions within the Waterpark.
- Booking and renting out private cabanas and providing any additional information the customer may need.
- Addressing guest concerns and answering guest inquires.
- Keeping office area clean and well stocked.
- Helping with lost children.
- Other responsibilities as required.
Desired Qualifications
- Previous experience working as a cashier or receptionist in a fast paced environment.
- Must possess a passion for service, demonstrating guest service skills with the ability to deliver outstanding service at all times.
- Must have excellent communication skills including excellent reading, writing and speaking skills.
- Should have superior problem solving skills and be able to react calmly and proactively in stressful situations and emergencies.
- Experience using Microsoft Word and Excel.
Terms Of Employment
- This is a part-time position that requires flexible availability Monday through Sunday, days, evenings, weekends and holiday.
- Must be able to pass a basic security clearance.
About West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
West Edmonton Mall
Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged.
Fantasyland Hotel
Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate.
In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.