About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Fraud and Loyalty Program Compliance team’s primary responsibility is to preventively mitigate fraud risk and minimize fraud losses while protecting Air Canada and our customers while working in a fast-paced environment. As Fraud schemes are ever changing, the Analyst, Fraud and Loyalty Program Compliance position is responsible for the prevention, detection and monitoring of fraudulent and non-compliant activities, taking appropriate preventive and corrective measures to address many forms of fraud. The scope includes but not limited to Cyber and Online fraud, Loyalty fraud and Program Compliance, as well as AC Partnership fraudulent activities and associated Internal fraud.
This position reports to the Fraud Manager and Loyalty Program Compliance
Responsibilities:
- Collect, organize and analyze large sets of data to isolate fraudulent patterns and trends and provide recommendations based on findings.
- Perform analysis on large data sets to identify fraud patterns, trends and take corrective actions to mitigate and prevent any negative impact to AC and its customers due to fraud.
- Perform technical investigations to identify abuse and misuse of systems and processes
- Detect, and identify control weaknesses in Air Canada’s and/or partner(s) processes and systems
- Conduct multi-source investigations in collecting and analyzing qualitative and quantitative data.
- Monitor and action potential Loyalty Program non-compliant behavior and/or fraudulent transactions requiring corrective actions in order to eliminate
potential sources for fraud. - Provide rules optimization suggestions to adapt to new fraud trends and increase the efficacy of the fraud prevention strategy.
- Participate in remediation actions in implementing fraud controls for specific process/system weaknesses in order to reduce the risk of fraud and related costs
- Conduct detailed external/internal investigations, spanning across multiple AC and partner systems associated with alleged violations of program regulations.
- Work with cross-functional teams on investigations/corrective action
- Track Fraud incidences and case management activities as well as maintaining data and trends.
- Manage member and B2B escalations and follow up with resolutions.
- Build strong relationships and collaborate with business stakeholders and internal teams,
- Join forces with internal teams and IT teams to improve Air Canada’s fraud prevention and detection capabilities.
- Identify process improvement opportunities t to strengthen the fraud prevention capabilities and gain efficiencies.
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years’ experience with fraud analytics and data analysis
- Previous experience with cyber online fraud, financial crimes, and fraud analytics
- Solid degree of proficiency in working Business intelligence tools and skills in Excel and Power BI
- Strong knowledge of SQL for analytics, data mining and data manipulation.
- Ability to learn quickly, handle a high volume of activity, and work in fast-paced environment
- Self motivated and able to take initiative and work independently
- Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships.
- Some knowledge of Airline industry and loyalty programs experience is an asset
- Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
- Demonstrate strong communication skills, effectively conveying complex information to diverse audiences and fostering collaboration across teams
- Due to the sensitivity of the cases, discretion and confidentiality are highly critical
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.
About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Fraud and Loyalty Program Compliance team’s primary responsibility is to preventively mitigate fraud risk and minimize fraud losses while protecting Air Canada and our customers while working in a fast-paced environment. As Fraud schemes are ever changing, the Analyst, Fraud and Loyalty Program Compliance position is responsible for the prevention, detection and monitoring of fraudulent and non-compliant activities, taking appropriate preventive and corrective measures to address many forms of fraud. The scope includes but not limited to Cyber and Online fraud, Loyalty fraud and Program Compliance, as well as AC Partnership fraudulent activities and associated Internal fraud.
This position reports to the Fraud Manager and Loyalty Program Compliance
Responsibilities:
- Collect, organize and analyze large sets of data to isolate fraudulent patterns and trends and provide recommendations based on findings.
- Perform analysis on large data sets to identify fraud patterns, trends and take corrective actions to mitigate and prevent any negative impact to AC and its customers due to fraud.
- Perform technical investigations to identify abuse and misuse of systems and processes
- Detect, and identify control weaknesses in Air Canada’s and/or partner(s) processes and systems
- Conduct multi-source investigations in collecting and analyzing qualitative and quantitative data.
- Monitor and action potential Loyalty Program non-compliant behavior and/or fraudulent transactions requiring corrective actions in order to eliminate
potential sources for fraud. - Provide rules optimization suggestions to adapt to new fraud trends and increase the efficacy of the fraud prevention strategy.
- Participate in remediation actions in implementing fraud controls for specific process/system weaknesses in order to reduce the risk of fraud and related costs
- Conduct detailed external/internal investigations, spanning across multiple AC and partner systems associated with alleged violations of program regulations.
- Work with cross-functional teams on investigations/corrective action
- Track Fraud incidences and case management activities as well as maintaining data and trends.
- Manage member and B2B escalations and follow up with resolutions.
- Build strong relationships and collaborate with business stakeholders and internal teams,
- Join forces with internal teams and IT teams to improve Air Canada’s fraud prevention and detection capabilities.
- Identify process improvement opportunities t to strengthen the fraud prevention capabilities and gain efficiencies.
Qualifications
- Bachelor's degree or equivalent experience
- 3+ years’ experience with fraud analytics and data analysis
- Previous experience with cyber online fraud, financial crimes, and fraud analytics
- Solid degree of proficiency in working Business intelligence tools and skills in Excel and Power BI
- Strong knowledge of SQL for analytics, data mining and data manipulation.
- Ability to learn quickly, handle a high volume of activity, and work in fast-paced environment
- Self motivated and able to take initiative and work independently
- Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships.
- Some knowledge of Airline industry and loyalty programs experience is an asset
- Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
- Demonstrate strong communication skills, effectively conveying complex information to diverse audiences and fostering collaboration across teams
- Due to the sensitivity of the cases, discretion and confidentiality are highly critical
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
- Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
About Air Canada
Canada's largest airline, the country’s flag carrier and a founding member of Star Alliance, the world's most comprehensive air transportation network celebrating its 25thanniversary in 2022, Air Canada provides scheduled passenger service directly to 51 airports in Canada, 51 in the United States and 86 internationally. It is the only international network carrier in North America to receive a Four-Star ranking from Skytrax, which in 2021 gave Air Canada awards for the Best Airline Staff in North America, Best Airline Staff in Canada, Best Business Class Lounge in North America, and an excellence award for its management of the COVID-19 pandemic.
**
Air Canada est la plus importante société aérienne du Canada, le transporteur national du pays et un membre cofondateur du réseau Star Alliance — le plus vaste regroupement mondial de sociétés aériennes, qui célèbre son 25e anniversaire en 2022. Les lignes passagers régulières d’Air Canada relient sans escale 51 aéroports au Canada, 51 aux États-Unis et 86 sur le reste du globe. En Amérique du Nord, Air Canada constitue le seul transporteur aérien d’envergure internationale offrant une gamme complète de services à détenir la cote quatre étoiles de Skytrax qui, en 2021, lui a décerné les prix Meilleur personnel au sol et à bord en Amérique du Nord, Meilleur personnel au sol et à bord au Canada, Meilleur salon de classe affaires en Amérique du Nord ainsi qu’un Prix d’excellence pour sa gestion de la pandémie de la COVID-19.