Lead Site Reliability Engineer- Flosum
Top Benefits
About the role
What is the Opportunity?
We are looking for a Lead Site Reliability Engineer- Flosum to join our technology team in a highly regulated financial environment. This role is responsible for the administration, support, and continuous improvement of the Flosum platform, which powers our Salesforce DevOps processes.
The ideal candidate will combine technical proficiency with a strong understanding of compliance, auditability, and secure change management, providing both tool stewardship and direct support to business and technology users.
What will you do?
- Serve as the primary administrator for our Flosum instance, ensuring availability, scalability, and performance
- Maintain Flosum integrations with Salesforce and third-party tools (e.g., Jira, Git, Jenkins, ServiceNow)
- Manage platform upgrades, patches, and security configurations in line with IT governance policies
- Configure and optimize Flosum CI/CD pipelines for secure and efficient deployment of Salesforce changes
- Provide hands-on support for deployment activities across development, QA, UAT, and production environments
- Ensure all changes follow proper change control processes, with clear documentation and rollback capabilities
- Act as the primary point of contact for internal developers, admins, and release managers using Flosum
- Ensure change traceability and audit readiness for all Salesforce deployments
- Work closely with IT Risk & Compliance teams to align Flosum configurations with internal and external regulatory requirements (e.g., SOX, GDPR)
- Generate reports for audits, including deployment logs, approvals, and version history
What do you need to succeed? Must-have
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Experience working with Salesforce DevOps tools; hands-on experience with Flosum is required
- Strong understanding of Salesforce metadata, code, and configuration management
- Familiarity with DevOps practices in a regulated environment (especially in finance or banking)
- Experience with tools such as Git, Jira, Jenkins, and ServiceNow
- Strong communication skills and a service-oriented mindset
Nice to Have:
- Salesforce Administrator or Platform Developer Certification
- Flosum Admin or Implementation Certification (preferred but not required)
- ITIL Foundation or equivalent certification in change/release management a plus
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services
- Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Agile Methodology, Application Infrastructure, Atlassian JIRA, Automation, Cloud Platform, Cloud Technology, DevOps, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, PagerDuty, Production Support, Site Reliability Engineering, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software, Teamwork
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-05
Application Deadline:
2025-10-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Lead Site Reliability Engineer- Flosum
Top Benefits
About the role
What is the Opportunity?
We are looking for a Lead Site Reliability Engineer- Flosum to join our technology team in a highly regulated financial environment. This role is responsible for the administration, support, and continuous improvement of the Flosum platform, which powers our Salesforce DevOps processes.
The ideal candidate will combine technical proficiency with a strong understanding of compliance, auditability, and secure change management, providing both tool stewardship and direct support to business and technology users.
What will you do?
- Serve as the primary administrator for our Flosum instance, ensuring availability, scalability, and performance
- Maintain Flosum integrations with Salesforce and third-party tools (e.g., Jira, Git, Jenkins, ServiceNow)
- Manage platform upgrades, patches, and security configurations in line with IT governance policies
- Configure and optimize Flosum CI/CD pipelines for secure and efficient deployment of Salesforce changes
- Provide hands-on support for deployment activities across development, QA, UAT, and production environments
- Ensure all changes follow proper change control processes, with clear documentation and rollback capabilities
- Act as the primary point of contact for internal developers, admins, and release managers using Flosum
- Ensure change traceability and audit readiness for all Salesforce deployments
- Work closely with IT Risk & Compliance teams to align Flosum configurations with internal and external regulatory requirements (e.g., SOX, GDPR)
- Generate reports for audits, including deployment logs, approvals, and version history
What do you need to succeed? Must-have
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- Experience working with Salesforce DevOps tools; hands-on experience with Flosum is required
- Strong understanding of Salesforce metadata, code, and configuration management
- Familiarity with DevOps practices in a regulated environment (especially in finance or banking)
- Experience with tools such as Git, Jira, Jenkins, and ServiceNow
- Strong communication skills and a service-oriented mindset
Nice to Have:
- Salesforce Administrator or Platform Developer Certification
- Flosum Admin or Implementation Certification (preferred but not required)
- ITIL Foundation or equivalent certification in change/release management a plus
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services
- Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Agile Methodology, Application Infrastructure, Atlassian JIRA, Automation, Cloud Platform, Cloud Technology, DevOps, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, PagerDuty, Production Support, Site Reliability Engineering, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software, Teamwork
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-08-05
Application Deadline:
2025-10-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.